I presume that buying in shop may very well be fine, but ordering something is rather hazardous. The fun I have had with Mr. Rushton himself is beyond comprehension. During my first order, I managed to receive: wrong shoes in the size I ordered and subsequently, the right shoes in a wrong size. And then a refund because I had enough. I did not manage to receive any compensation for the return shipping I had to pay and most of my e-mails were ignored. The whole thing took several months.
During my second order, I went for two pairs of Cheaneys to try which fits better. One was fine but the pair that did fit better was missized (although the shoes were marked the same size, one was built on a smaller last). Quality control. Sent back both, nothing happened. Once again, nobody was answering my e-mails (although in the meantime, Mr. Rushton managed to assure me that this would, quote "Never happen again, I promise"), so I went for the phone.
Eventually, after several calls urging them to send the replacement (it took a month or two, although the shipping is a matter of days) I received the correct shoes. What I failed to receive was a refund for the other pair that I had returned. A million telephone calls and e-mails later (Mr. Rushton ensures me that everything will be dealt with right away every time over the phone), I still do not have my money.
It is more than half a year now since I returned my original order and although I still try, nothing happens. I suspect that the only reason I received a refund for my first order was that I had paid through Paypal, which offers an option to report a transaction... Oh well. read more