Facility and staff are great! It took approximately 11 months for me to finish treatment. I went…read morethrough 4 or 5 temporary arches before my final set of arches. It took this amount of time to fine tune for the best fit. I appreciate that they did not try to rush me through to a final set before my gums were fully healed and they had a perfect impression for the finals! The folks who work here are consummate professionals!

Keep me waiting 20 mins in the front and 50 mins in the back.Charged my credit card when they…read moreweren't supposed to.

this was my 1st time to meet dr couch and his staff. top notch, highly professional, thorough…read morecommunication - a ++

I called this practice to inquire about becoming a patient. I was told that new patients weren't…read morebeing accepted. I understand that but the receptionist wasn't very friendly. This was surprising as reviews for this practice indicated that new patients were being accepted and that staff was very friendly . I'll keep looking.

If you're looking for a skilled and compassionate dentist with a great sense of humor to brighten…read moreyour day along with your smile, look no further than Dr. Patel! She's sweet, sincere, and actually makes going to the dentist enjoyable--who knew that was possible? I've been wearing retainers at night since I was 16, and I have to say, hers is the sturdiest, tightest, and most well-made one I've ever had. She also does an incredibly thorough job checking my whole face and mouth for cancer, which I really appreciate. Maybe I'm a little paranoid, but she always makes me feel reassured. She is my favorite dentist in all the land.

I have had sensitivity around a crown for over 10 years. After one visit with Dr. Patel and her…read morestaff, she figured out the cause of my pain. I am now pain free and absolutely love Hamburg Family Dental. And as a side note, best cleanings I have ever received.

Love everyone there. They are all kind and so friendly. Never will do unnecessary work unless you…read morereally need it or want to have it done. Best in Lexington, KY.

Dr S is a fake. His asst screwed up and broke off a tooth that was to be crowned causing the crown…read moreto constantly fall out..Eventually this error caused the loss of my other front upper tooth. The he charged $2300 to fix his mess. I would't take my dog there. He Is phony and not to be trusted.

Superior dentists, excellent staff, clean modern and friendly…read more Highly recommend Easy to schedule and caring front office staff

They're very professional, and they do amazing work.. I would recommend them to anyone who needs…read moredental work. Amazing place

My son and I attended an appointment for my son's treatment for his impacted canines at UK…read moreOrthodontics at the Turfland location last May. Bazina was in place of my son's regular Orthodontist DR LENA SHARAB, I saw that Bazina was at his computer before coming over to the treatment area to treat my son, so I politely said to Bazina, 'I saw that you were just at your computer, will you please go wash your hands?' He looked at me at said, ' I don't have to wash my hands! We are only required to use hand sanitizer!' I said, 'That is preposterous that you will not wash your hands before treating my child, you are going to put your hands in his mouth!' Then Brook, his assistant piped up and backed him up saying, 'Yeah, we're only required to use hand sanitizer!' I said, 'Unacceptable! Go wash your hands!' Bazina then jumped up angry and said to Brook, 'Will you take over please!' Then Bazina went to ack to his computer in a rage! This is the first patient right stated on UKs website!

if i could give 0 stars, i would :)…read more they, specifically NATALIE, fire employees due to personal reasons outside of a workplace. the care there is awful anyways. reading other reviews will prove that for you. please do not waste your time with this office. i promise its not worth it.

they say they accept Medicaid, but they don't unless you're already an existing customerread more

After finally going in, it was decided that I needed a tooth extraction, but I had to wait for the…read moreschedule of the uk oral surgeon. They called me the day before he was going to be in on a Saturday. I wish now I didn't make an appointment. I was told that he would have to take the tooth next tooth to he was extracting also. But no. I was not in any pain before the appointment, now I think he left nerve ending on the back tooth, cracked a tooth in front of the he was extracting and while leveleraging on my bottom teeth he cracked 1 or 2 of them. I'm in so much pain and yet they can't get me in for 2 weeks.

I wouldn't bother to use this dentistry. They have horrible customer service. I was schedule for…read morean appointment on January 11, 2024, which was made several months before the appointment. I showed up for my appointment only to find that they're office was closed due to training. No one in their office bothered to contact me to inform me that they were going to be closed and that they would need to reschedule me. Instead, I wasted my gas and time showing up because of their negligence and horrible customer service. I would never go back to this dentist office. There are so many other dentist offices available in Lexington which I'm sure many of them offers excellent customer service.

I called yesterday and my appt was moved to 8 am this morning. I show up after driving an hour and…read morea half to be told they couldn't see me because they left a voicemail to talk about my insurance(btw I have never used except for an emergency filling that had come out so my visit it covered). I had no missed call nor a voicemail. I've referred multiple people here and now I am questioning the care I am going to get if the office staff can't do something as basic as schedule properly.

While the care was great, they are just too busy. Had my 6 month cleaning May 2025. 10 months…read morelater, my 6 month cleaning was scheduled. However, I had to cancel due to COVID. Next cleaning available was 4.5 months later. There schedule is booked solid with no openings. I did request a manager contact me to discuss but I never got a call. Billing can be challenge. A couple times they would link my husband's account to mine. Which would be okay, but we wanted to keep them separate for HSA purposes.

More lies, yes they refunded a portion of my money, they were ordered to do so by the Grievance…read moredecision from my insurance company since it was paid by my insurance flex card. They still have not paid me the remaining balance I am owed. I was told on October 9, 2024 it would be 4-6 weeks. My insurance company was told check was mailed in December 11, I received a voicemail on December 18 saying it was mailed December 18, still nothing. I tried calling today and was put on hold for over an hour, no one came back to acknowledge me, screenshot to prove it. I got on another line and called my insurance company, they called to see what was going on, they acknowledged they STILL owed me money. It doesn't pay to get online and post lies when it can easily be proven otherwise.

I've been going to Dr. Nelson since July of 2015 and she is amazing, the receptionists are amazing,…read morethe hygienists are amazing, the assistants are amazing. I feel like a family member before I feel like a patient. They care, they actually care about you and the health of your teeth. Not what you can afford or your insurance covers or how much they can charge. I think Dr. Nelson is the first Dentist I've meet who actually loves their job, and that influences the staff as well. As for the actual dental work they are professionals and artist as well. Their shot administering abilities are bar none. I feel like I should press assault charges against everyone else thats ever given me a shot in my mouth compared to Dr. Nelson and Robin. I never knew it can be painless! They take their time and do things right with the least amount of discomfort to the patient. Fillings with no residual pain at all. Tooth extractions that were quick easy with little to no residual pain. On a personal note, I have PTSD and doctor visits have always been a high anxiety experience for me. But its different here. They connect with you and you can tell they genuinely care. The whole office is calm comforting and reassuring which is the perfect environment for my PTSD. Its almost meditative for me, therapeutic. All in all, I highly recommend anyone and everyone to make the move over to Broadway Family & Cosmetic Dentistry. You won't regret it. Dr. Nelson is the dentist you've always wished for. -Peter York

Unfortunately, I have to give the lowest rating. Because of recent experience with this dentistry…read more I paid them $425 toward bridge work that I was originally told I would not have to pay a dime for. And insurance representative contacted me to find out why the work was not done and let me know that I was not supposed to pay anything that Broadway dentistry did not properly code the procedure therefore I was charged she even contacted them to let them know this and that the procedure was never done cannot be done because of problems that should have been identified before the bridge was molded I had to have a tooth pulled because of horrible pain and infection so the procedure could not be done, yet they still refuse to give me back my money. They have come up with every excuse in the book as the reason why they will not give me back my money. A representative from my insurance company even called them and told them that there is no legal reason for them to hold on to my money it should be given back and their manager Terry still refuse to give me back my money. Every excuse he made the representative from Aetna insurance company tore down and let him know that was not my money. I am a 63-year-old widow already struggling 425 May not seem like much to some to just throw to the wind with no results but it's not something that I can afford to just throw it to the wind with no results. And I will not silently sit by and let this company take advantage of me just because they feel they can.