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    John Henry Supply

    2.0 (1 review)
    Closed 7:30 am - 12:00 pm

    Services - John Henry Supply

    Plumbing inspection

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    7 years ago

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    Home Outlet - Store Front

    Home Outlet

    (3 reviews)

    Olive Branch

    The Surplus Warehouse of Olive Branch. The place to get tile flooring, laminate flooring, marble &…read moreporcelain flooring, hardwood, remodel kitchen cabinets, back splashes, granite countertops, bathroom remodel, doors and windows. They beat the local hardware stores with pricing on their flooring products. Here is where we always go. You can also return the unopened case boxes. The cement and grout can be purchased here!

    We were remodeling our kitchen, I gave the contractor a list of the cabinets sizes we needed from…read moreBarton's. But for some reason Barton's did a kitchen redesign. One wall measured 140" and their redesign measured 132" with a 2.5" spacer. and where I had a 30" cabinet they put a 12" & a 18". They also replaced a 27" bottom cabinet with a 24"' When i discovered the error all the cabinets were in place and we had to take 6 down and replace them. The problem was that 3 of the cabinet door had been primed as these were unfinished cabinets. Everyone at Barton's Olive Branch had been very nice and helpful, but when I tried to return the incorrect cabinets they refused the return because of the painted doors and would not take any responsibility for the design. The Design was never approved and I gave them a list of the correct cabinets when I went to make the purchase. If you know what you need they are good to help, BUT I would not let them design my kitchen, I requested a partial return because I have 3 cabinets i will never use. They were not willing to help in any way.

    Lowe's Home Improvement

    Lowe's Home Improvement

    (48 reviews)

    $$$

    Southaven

    Ordered a potted plant online. Cancelled my original ordered item and delivered something different…read moreand charged me $15 for delivery. The store manager was no help and gave us the wrong number to the delivery company. I would not have ordered it delivery had it been in stock at the local store. Their website is still incorrect, and says 11 available for delivery and there isn't 1 avail in 100 mile radius. After years and $10k+ spent on appliances and remodels-its time to move on. Corporate phone number is no help.

    I bought some items from Lowe's off of their Lowes.com website. There were seven items total and I…read morechose to do in-store pickup at their Southaven, MS Store. Four of the items were ready the next day. The other four were delayed. This order was made on March 22, 2025. The items delayed were actually delivered to the store on March 31, 2025. I was not notified of any delivery until Tuesday April 29, 2025 when someone from the store named David called me and left a message that he wanted to verified I received the items at my home. I had received nothing so I called back the next day and someone in receiving looked up by order and noted the items had been delivered to the store as expected and she will contact the fulfillment department to get them to find the items in their inventory and told me that someone would call me back. Since I had not heard from anyone, yet my card was charged, I called back today. The phone rang for over five minutes before anyone answered it and when they did they just sat the phone on the counter. I heard not only the interactions with two customers in their customer service but I hear them laughing at one of the customers and talking about him to another customer after the man left. I hung up because no one was bothering to even speak with me. Called back and their computerized phone answering service again sent me to receiving like it did the day before when I asked for the fulfillment department. After waiting on hold there for a very short amount of time the lady in receiving transferred me elsewhere but the person who answered didn't give a name or a department, but it was customer service. I again asked for the fulfillment department and she said hold on and hung up on me. When I called back again and kept entering zeros until their computer would send me to customer service again the lady told me she put me on hold because Heather who I needed to speak with was pulling an order so she could put me on hold again or get my information and Heather would call me back. I remind that Heather or someone in fulfillment calling me back never happened before and it is why I was on the phone again. This lady was brusque and argumentative and I told her I didn't want to set on hold any longer and I didn't want someone to "call me back" again. I said if she couldn't get someone to help me I was just going to come up there and cancel my order. She asked if I was threatening her. And then asked if I was threatening the Store. All of that because I said I was going to cancel my order that they couldn't competently provide. She then put me on hold. As a resolve I found I could cancel the order on-line and I had the charge for the items they never provided removed from my card. I'm not sure if the customer service is this abysmal at other Lowe's stores but Southaven, MS store needs some help with learning how to deal with people.

    John Henry Supply - plumbing - Updated May 2026

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