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    John Bokowski

    1.0 (1 review)

    Services - John Bokowski

    Eye surgery

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    2 years ago

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    North County Eye Center

    North County Eye Center

    3.0(2 reviews)
    2.3 mi

    Needed an eye appointment for routine glasses/contact lenses. Everyone was great - in particular Dr…read moreSt Onge and the optometry tech (?). They could not have been more kind and professional, and both effortlessly made it feel like I had been coming there for years. Glasses options are very stylish and have a variety of price points. Could not recommend them more for any eye care needs.

    The North County Eye Center boasts about having a new office. However, the office design and…read moreoverall efficiency of operations are very poor. The patient is very taken to a room for preliminary tasks, but then directed to a holding center that's part of a hallway with four chairs. The TV is on, but there's no sound or close captioning. So why is it on? Perhaps to provide the only light in this area. Anyone trying to read printed matter will only have his or her eyes damaged. There's also a parade of workers going back and forth in an apparent exercise contest. Five minutes before my scheduled appointment, the doctor took another patient, thus signaling that he would be late for me. Later, he took another patient and finally noticed me but just mentioned something about the checking the system, while seeming clueless about my status. When concerns about the hallway/nook were expressed, he directed me to the main waiting room but expressed no reaction to awful design elements. A worker then approached me and asked my name, yet stated no reason for seeing me such as giving appointment status or even (gash) apologizing for the likely mix-up. Given all this on top of check-in issues, I requested a cancellation and refund. Yes, one efficiently of the office is collecting fees up front. That led to the office manager being summoned. She (no name given) appeared without much if any briefing from staff terms and claimed a willingness to discuss the problem but soon shut that down and ultimately gave personal insults instead of directing attention to the issues at hand. She called the scene distractful, but the source of any distraction was office inefficiency, of course. It didn't help that the waiting area, check-in desk and optical area are all in a close confined area. Apparently, square footage is precious in this new office. This action may have taken workers out of their comfort zone, but no patients voiced concern or seemed bothered. By the way, the counter clerk first opted to keep my insurance cards and ID as hostage while I filled out forms. Why? They had been processed. They are private possessions, not hers to keep. At no point were apologies given. That would have required professionalism and courtesy lacking in this office. And about that hallway with chairs? C'mon, see straight to get a real inner waiting room.

    John Bokowski - opthamalogists - Updated August 2026

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