1. Heritage Senior Care

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Carlsbad, CA

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Heritage Senior Care

3.9 (15 reviews)
Open • Open 24 hours

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9 years ago

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8 years ago

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Maria G.

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15 years ago

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Stacy M.

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14 years ago

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9 years ago

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10 years ago

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8 years ago

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12 years ago

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9 years ago

The only thing I will say is that if Heritage was not one of the VA'S contracted Vendors I would never use them.

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15 years ago

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11 years ago

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17 years ago

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9 years ago

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Review Highlights - Heritage Senior Care

“Heritage senior care is one of the best home care facilities that I know of.”

Mentioned in 3 reviews

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BrightStar Care - Military veterans may be eligible for free caregiving services through a VA program called Homemaker/HHA

BrightStar Care

4.3(11 reviews)
0.7 mi

Since it's been many months since BrightStar Home Health has been caring for my dad, I want to…read moreupdate the review I previously submitted. I am very happy to report that BrightStar's 5-star rating still stands! Our family has never been let down by this company and the wonderful staff they employ. They are professional, caring, dependable, and everything you would want to take care of your loved ones. Rarely do we find such wonderful consistency these days, but our family is absolutely thrilled with the service provided by BrightStar.

One star. We hired…read moreBrightStar Care of Carlsbad for a specific, time-sensitive postoperative nursing visit to remove my 87-year-old father-in-law's stitches following two Mohs surgeries. Although the appointment was confirmed the week prior, the afternoon before the confirmed appointment, the owner, Dan, texted that their nurse had a "personal matter" and could not come. He offered to have the same nurse come two days later, but BrightStar apparently had no other qualified person available to honor its commitment. The nurse's personal circumstances are not the issue. The issue is that a home healthcare company accepted and scheduled a time-sensitive medical service but was not ready, willing and able to provide it and had no backup coverage when its assigned nurse became unavailable. This created unnecessary last-minute stress for my already-stressed father-in-law and our family. BrightStar was going to charge $250 for this visit. My godson, who is a physician assistant and unfortunately moved, advised that removing these stitches should ordinarily take less than 10 minutes and certainly no more than 15. The assisted-living facility was also so close to BrightStar's office that Dan specifically said the nurse could walk there. Although the price seemed extremely high for the service involved, we agreed to it because we needed a dependable professional to handle this promptly and conveniently. BrightStar nevertheless canceled at the last minute without providing a replacement. Our earlier communications regarding the agreed all-inclusive $250 charge were unnecessarily frustrating as well. After I clearly confirmed that the $250 included any applicable credit-card fees, Dan nevertheless revisited the issue and said that approximately $7 was "not worth fighting over" and that BrightStar would eat the credit card fees, as though BrightStar was doing us a favor rather than honoring the all-inclusive price that had already been agreed upon. We never had an opportunity to evaluate BrightStar's clinical staff because BrightStar failed to provide the scheduled service. I therefore cannot comment on the medical competence of its nurses. However, based on the owner's communication, the lack of reliable backup staffing and the failure to follow through on a time-sensitive commitment, I would not feel comfortable relying on this location for the care of a vulnerable family member.

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BrightStar Care - Cheers to 5 Years!  Toasting at our 5 year anniversary party 9/25/24, where we raised $1100 for Alzheimer's.

Cheers to 5 Years! Toasting at our 5 year anniversary party 9/25/24, where we raised $1100 for Alzheimer's.

BrightStar Care
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Heritage Senior Care - personalcare - Updated October 2026

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