In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

I called AALL Care with an emergency situation as my mom needed immediate care. Within one hour…read morethey had someone on their way to the house, and an overnight caregiver arranged for as well. I was astonished at the response time! Becky and Mary were so kind and thoughtful in arranging for her care, and both caregivers were absolutely wonderful. This was the first time my parents have ever had a caregiver in the home, so to have it go so well sets us up to transition into this next phase of life. I am so very grateful for their care and quick response.

Thank you Aall Care! The Owner is excellent and demands the highest qualified Caregivers and Staff…read more The VA only select's a few Agencies to provide staffing. AALL Care has highly trained Caregivers and CNA's. I highly recommend Aall Care if you need Med Reminders, Meals, Hospice, Transportation, Companionship.

The nurse's didn't want to help me. They think I lived far out. Even one said that driving on the…read moreride here she got a flat tire! I mean come on! Is that my fault that she got a flat tire!. One of the nurses was good her name was Maruh But she came once even before my surgery and that's why I gave her one star. All they want is your signature on there tables so they can get paid. I would never and I mean NEVER recommend them to anyone!! Especially someone who needs care and can't really fend for themselves. If I really couldn't help in my surgery and couldn't fend for myself I would have been in real trouble.

I am so thankful for the referral to Your Nurse At Home!! I was able to arrange her care over the…read morephone without any problems. Michael gave me the overview of their program and rates. Tiffany helped me set up an account and schedule the initial assessment. Dana performed the assessment and personally provided some in home care to my sister who was just coming home from a traumatic surgery. My sister was very depressed and the care Dana and then Maria heaped on her just boosted her spirits immensely!! I am so grateful for the loving and understanding provided to her. It really helped my sister take an interest in her own recovery! Thank you so much for taking care of my sister and keeping me informed on her needs and her progress. God Bless you for all you do!!

overcharged for 1hour drive to hospital. they should change name to visting scammers.read more

Management is terrible. Absolutely no compassion or bedside manner whatsoever. It's all about…read moremoney. On the other hand, their caregivers deserve 5 stars. We have used visiting angels for quite some time. The only reason we are still using them is because the caregivers we have provided by Visiting Angels are fantastic. I hope their management takes a class in compassion and bedside manners. If I could, I would give Management-0- stars. But again, the caregivers earned 5 stars.

We love going to the Meridian to visit our Grandma June. It's always a fun time with all the…read moreactivities that are going on. Mollie makes sure she has alot too chose from.

My 94-year-old father moved into The Meridian a couple years ago, and it has been everything we…read morehoped for and more. The staff could not possibly be more caring and giving of their time to make certain my father is taken care of in every way shape and form. They have made his life much richer for the experience. They were also able to adjust the level of care as his situation changed over time, adding a service to help him with his medications, and later his bathing and dressing when that became difficult for him. I would highly recommend The Meridian to anyone who has someone they love that needs a little help, whatever it is they need.

One star to post this. A neighbor of mine just found out…read moreher father was left in the floor of the bathroom and no medical professional was called. Also the worker "Patricia Gonzales" allowed her son to squat at this residents home. This happened recently. Veterans should not be treated like this, or any resident.

high quality care provided by loving, talented women I…read morehighly recommend this company! They helped us navigate a physically and emotionally difficult time. My family is very grateful. Special thanks to schedulers Pamela and Natalie, and caregivers Sherry, Christine, Irma, Faisa, Leslie, Tiana.

I just want to thank you for the excellent care you gave my father. He passed on but the warmth and…read moreattention I will not forget.

Rating the care giving for my wife who has Non-Verbal Dementia…read more I have been using Home Watch Care Givers of North San Diego, Carlsbad, CA for several months now. I have found that the people that have been sent to our home to care for my wife have been very friendly, patient and caring. They do their best to help with all the requests that I require to assist me in our daily lives. Home Watch has always worked with me on schedule changes for dates and times that they are needed.

My family needed to have round the clock extra care for our elderly father who was recovering from…read moreboth pneumonia and a recent fall that left him very weak and a high risk for another fall. We needed to move our father to a new assisted living facility and had no point of reference. 24Hr HomeCare was recommended to us and we are so thankful to have found them. Our father was completely taken care of by kind and compassionate caregivers that genuinely cared about him and assisted him with every possible aspect of his recovery. Each caregiver over the course of many weeks established strong bonds and relationships with our father. Aside from one negative experience with a caregiver, the experience was excellent. On that note, I will say that upon calling our Manager, Eric regarding this issue, he took immediate action and replaced our fathers caregiver without question. Our family is eternally grateful, very appreciative of the care our father received from 24HR HomeCare and could not have asked for anything more.

Our grandmother turned 80 this year, after visiting her we realized she needed help. We didn't want…read morea nurse, we wanted a companion. Someone that would he there for her through out the day. 24 hour caregivers were recommended to us by a family friend. After interviewing 2 care takers, we made our decision. They were both qualified and background checked, which was an important factor for us. It's been a couple of months, and we are very happy with the care.

We have had the best experience with Casa Companion Homecare Solutions. They are responsive and…read moreflexible working to find the best caregivers for your needs. Christine has always been there for us and sent an Angel named, Maria. We are forever grateful. Maria goes above and beyond and has become family creating an atmosphere of love and safety for our family member with dementia. She has gained his trust and calmed his fears. I highly recommend this company for the quality they have shown us.

Christine and her team are phenomenal! I have worked with them on numerous occasions and have found…read morethe care to be exceptional each and every time. I highly recommend Casa Companion as they remain my go-to home care agency. Erica Smalley, LVN, Geriatric Care Manager / Aging Life Care Manager