In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

Kindred Dahlia is a wonderful agency! The caregiver was extraordinary. She was devoted,…read moreconscientious and caring. She went above and beyond to ensure that my mother was treated with dignity and that all her needs were met. The company in general is very responsive and communicated with us in a timely and respectful manner. Highly recommend!

From the owner: Kindred Dahlia distinguishes itself as a unique caregiver…read moreservice through a commitment to personalized care plans, encompassing a broad spectrum of services tailored to individual needs. The service places a premium on highly trained caregivers, ensuring expertise in specialized areas such as dementia care. Transparent communication, an emphasis on companionship, and a flexible approach to scheduling contribute to the service's distinctiveness. By integrating technology for improved communication and care plan tracking, Kindred Dahlia stays at the forefront of caregiving practices. Additionally, the service values community engagement and quality assurance measures, reflecting a holistic commitment to the well-being of its clients and the local community.

overcharged for 1hour drive to hospital. they should change name to visting scammers.read more

Management is terrible. Absolutely no compassion or bedside manner whatsoever. It's all about…read moremoney. On the other hand, their caregivers deserve 5 stars. We have used visiting angels for quite some time. The only reason we are still using them is because the caregivers we have provided by Visiting Angels are fantastic. I hope their management takes a class in compassion and bedside manners. If I could, I would give Management-0- stars. But again, the caregivers earned 5 stars.

It's the greatest place for the older people, people with some disabilities, people who needs more…read morecare at home. This place provide not only meals - breakfast and lunch, but everyday vital signs monitoring, blood sugar checks, constant communication with primary MD and family regarding recipient's health and condition. They have PT, social workers, different activities throughout the day! Highly recommend that place!

I am so glad I found this adult care program! Ever since my Mom started attending it, she seems to…read morebe happier. Mom got an opportunity to socialize with people her age, make new friends, develop new interests, and maintain the ones she already has. The staff stays in close communication with me about my Mom's needs and always thrives to find new ways to make my Mom's life complete and colorful. I highly recommend this program to those whose aging parents have health, psychological, and/or social needs during the daytime. The program provides two (2) meals (breakfast and lunch) as well as transportation to and from the program site. The best part of the program is that you can go about your day knowing that your loved ones are in good hands.

The nurse's didn't want to help me. They think I lived far out. Even one said that driving on the…read moreride here she got a flat tire! I mean come on! Is that my fault that she got a flat tire!. One of the nurses was good her name was Maruh But she came once even before my surgery and that's why I gave her one star. All they want is your signature on there tables so they can get paid. I would never and I mean NEVER recommend them to anyone!! Especially someone who needs care and can't really fend for themselves. If I really couldn't help in my surgery and couldn't fend for myself I would have been in real trouble.

I am so thankful for the referral to Your Nurse At Home!! I was able to arrange her care over the…read morephone without any problems. Michael gave me the overview of their program and rates. Tiffany helped me set up an account and schedule the initial assessment. Dana performed the assessment and personally provided some in home care to my sister who was just coming home from a traumatic surgery. My sister was very depressed and the care Dana and then Maria heaped on her just boosted her spirits immensely!! I am so grateful for the loving and understanding provided to her. It really helped my sister take an interest in her own recovery! Thank you so much for taking care of my sister and keeping me informed on her needs and her progress. God Bless you for all you do!!

Needs to improve every level of service, from people that answers the phone to Therapist.read more

Their care giving and home heath services are excellent. However, I will not be using them again…read morebecause their billing service is horrible. I have dealt with a bill from a 2/15/24 date of service. I signed up for auto pay. I got a bill a month later. Tried to call and pay, but they were having problems, called the next day and they took the information. Then got another bill a month later. Called again and they took the information and send an email receipt. Then today 5/23/24, I get a delinquent letter in the mail!! They said it was sent 4/12/24 and to disregard. The mail service is bad but not that bad...over a month to get from CA to TN?? Even though the caregivers and home health are excellent, I won't use them again because of the billing service.

Karina was so sweet and hardworking. She did an amazing job at cleaning, but also was the most…read morefriendly person I've ever encountered. Definitely hire her!!!

From the owner: New business looking for new clients for personal care services, shopping, housecleaning, running…read moreerrands, part time personal assistant for home cleaner, personal care services, dog walker, interior Pinter, gardener, hair washer, many others services, call for details.

I called AALL Care with an emergency situation as my mom needed immediate care. Within one hour…read morethey had someone on their way to the house, and an overnight caregiver arranged for as well. I was astonished at the response time! Becky and Mary were so kind and thoughtful in arranging for her care, and both caregivers were absolutely wonderful. This was the first time my parents have ever had a caregiver in the home, so to have it go so well sets us up to transition into this next phase of life. I am so very grateful for their care and quick response.

Thank you Aall Care! The Owner is excellent and demands the highest qualified Caregivers and Staff…read more The VA only select's a few Agencies to provide staffing. AALL Care has highly trained Caregivers and CNA's. I highly recommend Aall Care if you need Med Reminders, Meals, Hospice, Transportation, Companionship.