In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

One star to post this. A neighbor of mine just found out…read moreher father was left in the floor of the bathroom and no medical professional was called. Also the worker "Patricia Gonzales" allowed her son to squat at this residents home. This happened recently. Veterans should not be treated like this, or any resident.

high quality care provided by loving, talented women I…read morehighly recommend this company! They helped us navigate a physically and emotionally difficult time. My family is very grateful. Special thanks to schedulers Pamela and Natalie, and caregivers Sherry, Christine, Irma, Faisa, Leslie, Tiana.

The nurse's didn't want to help me. They think I lived far out. Even one said that driving on the…read moreride here she got a flat tire! I mean come on! Is that my fault that she got a flat tire!. One of the nurses was good her name was Maruh But she came once even before my surgery and that's why I gave her one star. All they want is your signature on there tables so they can get paid. I would never and I mean NEVER recommend them to anyone!! Especially someone who needs care and can't really fend for themselves. If I really couldn't help in my surgery and couldn't fend for myself I would have been in real trouble.

I am so thankful for the referral to Your Nurse At Home!! I was able to arrange her care over the…read morephone without any problems. Michael gave me the overview of their program and rates. Tiffany helped me set up an account and schedule the initial assessment. Dana performed the assessment and personally provided some in home care to my sister who was just coming home from a traumatic surgery. My sister was very depressed and the care Dana and then Maria heaped on her just boosted her spirits immensely!! I am so grateful for the loving and understanding provided to her. It really helped my sister take an interest in her own recovery! Thank you so much for taking care of my sister and keeping me informed on her needs and her progress. God Bless you for all you do!!

I called AALL Care with an emergency situation as my mom needed immediate care. Within one hour…read morethey had someone on their way to the house, and an overnight caregiver arranged for as well. I was astonished at the response time! Becky and Mary were so kind and thoughtful in arranging for her care, and both caregivers were absolutely wonderful. This was the first time my parents have ever had a caregiver in the home, so to have it go so well sets us up to transition into this next phase of life. I am so very grateful for their care and quick response.

Thank you Aall Care! The Owner is excellent and demands the highest qualified Caregivers and Staff…read more The VA only select's a few Agencies to provide staffing. AALL Care has highly trained Caregivers and CNA's. I highly recommend Aall Care if you need Med Reminders, Meals, Hospice, Transportation, Companionship.

I can't think of a better company to recommend to help take care of a loved family member. My…read morewife's mom lives in Oceanside and as she get older she is struggling with staying independent and finding activities of daily living to be more of a struggle. Linda met with my wife and her sister at the home. She did an assessment of my mother in laws needs. Put together a plan. She then matched up a great caregiver to help her out. The money spent is well worth every penny, plus the piece of mind for the entire family. Finding a caring company that has all the necessary credentials, screens their staff, and does continued training really makes a difference also. I'd highly recommend this company.

We're pleased with the concern and care that was evidenced from our initial contact with A…read moreServant's Heart, and their desire and ability to match appropriate caregivers to the needs that we have. The caregiver staff is well trained in personal hygiene and safety, and are competent to provide the companionship and caring that makes my husband feel valued & respected. We highly recommend their services to anyone that is in need of in-home care.

If you're looking for quality home health care for yourself or a loved one, avoid this company at…read moreall costs. The therapists are some of the worst I've ever encountered--completely unprofessional, consistently late, unreliable, and everything is delayed. Mission Home Health is a nightmare, especially if you're assigned RN Janine. Do yourself a favor and stay far away.

Nicky, Jeff & Ken are top notch. They provide the push needed to do p/t that I really didn't want…read moreto do after knee surgery. They are friendly, knowledgable & professional.

5/5 on service 5/5 on technical skills…read more 5/5 for compassion and follow up 5/5 on respecting the patients space 5/5 on qualoty of providers: technically educated and empathetic we are thankful to Mr. Yuji and his team for the care. Ms. Shiela is a rockstar at follow up and the support given to us is unparalleled. Ms. Isabelle was great at nursing care. highly recommend them for elderly care at all levels. thanks for your honest services.

Darlene Weber from Golden Care was a lifesaver for me when my mom was hospitalized abruptly then…read morewanted to come home to recover. Mom wasn't mobile at the time, and Darlene and the Golden Care team went overboard to find enough helpers to allow her to be at home. Darlene was also an incredible resource for information about at-home care - from the supplies we needed to which items of "durable medical equipment" we should request from the hospital based on insurance coverage. She even went out of her way to be there when PT and OT providers came so that her caregivers could help mom do the exercises in between visits. She was also incredibly responsive and accommodating even when our plans shifted multiple times. I can't recommend Darlene and the GC team strongly enough.

We found Assisting Hands when a California based family member conducted an extensive and thorough…read moresearch of options to provide care for my wife's father. As my father in law is now approaching 102 (next month), the level of care is now essential and "round the clock". With us living on the East Coast and for my wife's father to be able to remain in his own home, having a fully reliable and conscientious service was not only very important but now has become a true requirement. Because of the commitment and dedication of the owner and a number of also extraordinary staff members, we believe that the care provided has most often been truly excellent. Over now more than 2 years, Assisting Hands has earned our Trust and Confidence. When a caregiver was unavailable, Assisting Hands has always been agile and "there" to assure continuous "on site" coverage, without exception. We thank the owner and a large number of caregivers for their fine efforts, often exceeding high expectations, and delivering a level of service that has permitted my father in law to be able to stay in his home, as he very much wanted and currently desires. Should there be any questions that could be addressed by us, kindly contact the owner of Assisting Hands for our Western, New York contact information. It is true for us that a partnership with an organization such as Assisting Hands works best when there is an active family support person(s) in full contact with the service provider. The owner of Assisting Hands has gone well beyond more than both normal and high expectations to personally do everything possible to provide quality, timely, and proactive service. We have been very impressed and appreciative for the excellent overall personal services received. We very much recognize what Assisting Hands has provided for our family. We are grateful to my wife's sister for finding Assisting Hands and initiating its services, and to Nina for her caring approach in running her business. JGU

I love this crew they help me so much with my mom! indeed they are a true blessing! love their…read moreservices! it helps me be sane and not worry so much about my 86 years old mama. I highly recommend them to anyone!

Care Choice has AMAZING Caregivers. Stepanie, especially takes such good care with me practically…read moreintegrates into my household instantly. She makes me Meals keeps the place tidy and does whatever I need her to do. She's absolutely wonderful. I don't wanna say it anymore. Great things about her because I wanna keep her all to myself :-) Anna came to my house over the weekend kept me company made me meals and somehow managed to do laundry and clean half the house in only four hours. Her smiling face was beautiful to have in the house. All My Cats sat and watched her as she did what she needed to do. She's welcome back anytime. Mayra and Breanna were only here once so far but again so professional and so kind. Smiles on both their faces while they took care of me, a person with a dynamic disability that comes and goes, constant pain and the need for somebody to cut things for me like food. I have trembling hands now so it could be dangerous for me to handle sharp things as it comes and goes, and I do not know when it will happen The staff have mostly been wonderful and I feel very demanding of them, but they are keeping up with me to make sure that I am comfortable over the holidays

I have had so many great experiences with Care Choice. I see them consistently going above and…read morebeyond for their clients. They do transfer training and other caregiver classes that you just don't see being done at most agencies. Their team really cares and is there for their patient families. This is the kind of organization you want to have taking care of your loved one.

The owner did call me today to try and understand what went wrong. I appreciate that very much and…read morehave decided we did have some communication issues, but nobody was ill intending. They were unable to care for my loved one and were working hard to try to make it work even though it wasn't the right fit. I may consider using this company in the future for needs that are better suited.

We couldn't be happier with BrightStar and their incredible staff. My Dad has Alzheimer's, and my…read moreMom is his primary caregiver. My Dad was becoming challenging to care for, and my Mom was getting tired. It was a difficult decision to bring care in since it's like bringing strangers into our home. However, BrightStar was on the recommendations page at San Diego Alzheimer's association, so we decided to give them a try. And we are happy we did, we have been blessed from the first minute. Olivia is our primary caregiver, and even though we have only had her come in for about six weeks, she is already part of the family. She is very attentive to my Dad, making sure his needs are met but staying firm when she needs too. He responds very well to her and enjoys her company. She does everything we've asked her to do and does it so well. Olivia is also there for my Mom providing emotional support and just plain friendship, which is so sweet it brings tears to my eyes. We have a second caregiver Rebecca when Olivia can't make it. She also fits right in as family, and we are delighted with her and her attentiveness to my Dad. Rebecca is also very supportive and friendly with my Mom. My mom feels very comfortable leaving the house while Olivia or Rebecca stays with my Dad, which is a big step when she thought she wouldn't want to leave him with a stranger. We also received a free visit from the nurse Alicia, and she is fabulous. She came at night when it was more convenient for us and stayed as long as we had questions...and we had a lot of them, and she had a lot of answers and ideas. She was so caring and focused on keeping my Dad healthy and happy while giving respite care to my Mom. Alicia came out a second time to teach my Mom how to help assist my Dad out of chairs without hurting herself in the process. Again she was such a tremendous help! Thank you, BrightStar, for bringing some much-needed relief!