I recently brought in a tennis bracelet to be resized and paid $160. When I got it back, I realized…read moreit was still too big and sliding off of my wrist. I brought it back in and was told that removing two more diamonds would be an additional cost. After already paying $160, I shouldn't have to pay another substantial fee just because it wasn't sized properly the first time. If I'm paying a professional jeweler for resizing, I expect it to actually fit once the work is completed. I specifically chose to support this local business but was left extremely disappointed and taken advantage of as a customer. Being asked to spend over $300 for a basic bracelet resize is unacceptable. There are other jewelers in the area that charge a fraction of the cost for the same service ($60-$70). I expected better customer service & a more reasonable solution. Would not recommend.

When in today to have a watch repaired and have not experience such poor customer service in long…read moretime. Petty much was told that my watch was beat up bad and they could not help me, however found a jeweler a few miles away great customer service and was able to repair and restore my old beat up watch. If they were the last Jeweler in MI I would not patronize this establishment !

I took a pair of omega back earrings in for stem repair; when I picked them up they had significant…read moretraces of a white pasty sticky material. I left them with instructions that my earrings be cleaned. Upon returning (the second time) my earrings still had traces of this white material in the creases and folds. I didn't realize what happened until later; In my opinion Kramer made a copy/mold of my earrings without my permission. I had this experience about 8 years ago and the staff were off-putting and rude. At the time, I did not have access to Yelp. So, when I received a promotional flyer not long ago I thought, now is as good a time as any to share my story through YELP! Business is founded upon a long-term established, satisfied customer base! #WeAllMatter

Have had excellent service and assistance in redesigning my diamond necklace, using stones from my…read moregrandmother and mothers jewelry,now a precious memory around my neck, which I wear every day! Also had a necklace designed for my daughter, as well as diamond ring reset to halo design, which I adore.

Good service, very knowledgeable in their products, easy to understand them. Fully cooperate to…read morefulfill what you need and want.

Smell of curry, was disgusting during lunch hours. I am not sure was there any Indian or not but…read moreregardless the stew/curry smell in a close place was not pleasant. Customer service was ok but the a place like diamond store should be welcoming. I was like waiting to get out of it quickly due to ugly food smell. Management should maintain a standard environment and ask their team to eat out or only bring non smelly food in the store.

I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

Great selection of Swiss watch brands including Cartier, IWC , JLC and more. I have purchased…read moreseveral watches and gifts from Tapper's and have always had a great experience.

Came here to fix my uncles watch, and looked around. Older…read moreplace but very clean Jacob and Eli were two of the nicest men I have ever met. Very kind and welcoming. I hate going places with rude owners. Defiantly would recommend.

My boyfriend and I needed our JORD watches (wood watches) resized. He called a few jewelers in the…read morearea and most of the businesses quoted him $10-15. Troy Jewelers quoted him $10, so we stopped in here today. We initially talked to the younger gentleman behind the counter, but the older gentleman was the one who helped us resize the watches. He ended up only charging us $6 per watch, since he said the job ended up being easier rather than harder, which is a really nice deal. I asked them how long they've been in business, also; they've been at this location for five years, but they used to be at 16 and Dequindre for 25 years before that. (so, needless to say, they know their craft!) Overall I would recommend this jeweler for your resizing needs, he said they do bands (custom bands, I'm guessing?) as well, and of course they have rings and other jewelry for sale too.

I had a watch that wasn't working and the people at Royal Oak Jewelers were awesome. They are…read morefairly priced and the service was friendly and professional. Highly recommended!

From the owner: Jewelry Repairs,Loose Diamonds & Sterling Silver Jewelry All Newer Styles. ..' Wholesale to the…read morepublic' !. ' Lifetime money back guarantee on diamonds purchases !!' We take pride to serve in Metro Detroit area for 48 years as a Jeweler,and 20 years as diamonds cutter and importer from worldwide family associates. We have been suppliers to many top Jewelers in the area. Owner of the business committed to connect with consumers directly to provide best products and services at rock bottom prices. Thanks

Leon & Lulu are the owners' dog and cat. I discovered that when I told my associate, Susan, that I…read morewas taking photos for Yelp. I was then given an impromptu tour that I truly enjoyed. The store is full of eclectic and vibrant decor that will speak to the hearts of artists everywhere, ranging from clothing, to furniture, to toys and museum quality gifts. It has a variety of quirky finds that I've never seen before. The intention here is almost like a local gallery exalting each stunning piece of art, no matter how small. The pieces ranged from the very tiny porcelain dog, which was about the size of your thumb, to the very large bears, that were furry and taller than me. Colorful, diverse art dotted the walls and were displayed in all different living room themes for all different tastes and styles of home. This was a clever idea. You could picture the decor in your own home. "Buy local" is the intention here and deteriorating properties were bought up by the owner and given a stunning facelift to elevate the community. This was a closed down roller rink. There was also a cinema next door that turned to a gift shop and off beat eatery. The unique history of each is preserved in the original artifacts throughout. Being that this is art focused and unique, don't have the expectation of Walmart prices. Of course you're getting one-of-a-kind quality pieces that will make your heart sing when you see your selected art displayed proudly in your home. Leon & Lulu also will give you a discount for your birthday if you share that information. If you're in Ferndale, Clawson or Detroit, put this store on your must visit list.

I have to give credit to my wife for finding this place. She heard about it from a colleague and it…read moredid not disappoint. If you're looking for something unique, funny, fun, or more of a traditional purchase then this place is for you. We were able to purchase some very cool gifts for friends and family that were tailored to their personality. The shop's staff was very friendly and helpful when we needed them and they were also pretty available when we needed someone even though they were a bit busy. As for the prices I would put them on par for a place that sells the selection that this place has. You can find some items that are cheaper (not cheaply made), and other items that are pretty high (saw a pillow for around $300 ). I will definitely be putting this place on my list of shops to go for the next time I need to shop for friends and family!

Normans is a phenomenonal & outstanding store for purchases. Their customer service is impeccable…read more They're mindful of one's financial status as well & considerate if you should run into a financial dilemma & will work with you. From my 1st purchase 6 year until now, I keep returning. I've recommended others and they have been just as satisfied or more.

Nice lowkey spot! Good selections on gold necklace. Got me a good deal on necklace & matching…read morecharm! Check them out