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Ferndale, MI

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Four Chamber Forge

4.0 (1 review)
ModerateJewelry

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15 years ago

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Metals In Time - Exterior

Metals In Time

3.9(46 reviews)
1.9 mi•Downtown Royal Oak
•$$$

Botched Watch Repair & Terrible Customer Service: TL/DR find…read morea different store if you are looking to have your watch repaired. In April I dropped my watch off here for repairs; the watch was running slow and the crown needed replacing. I was told that it would be ready in 3-4 weeks, which would allow me to retrieve my watch before I move out-of-state in June. However, the repair took longer than expected due to parts sourcing. While this was an understandable delay, I was not informed of any delays or repair updates; I had to continuously text and call the store asking for an ETA for the watch to be repaired. When I finally received the watch in July (two months after I had been told it would be ready), the watch was in a worse state than when I had dropped it off: the chronometer is offset by 2-3 seconds, the lower hand has fallen off of the face, and the self-winding mechanism is making scratching noises inside that watch that were not previously present. As I now live in Tennessee I contacted the store to ask for a refund: they refused without seeing the product (which I am unable to hand deliver and do not feel comfortable mailing them due to their poor customer service and botched previous repair) and told me "you have a warranty for this". For context, I've had this watch repaired multiple times over the years due to damage received while deployed or on exercise with the Marines; this is hands down the worst experience I've had with a repair shop.

Trashiest place in royal oak. Horrible staff. Owner is a pompous fool. Purchased a ring and had it…read moresized. It broke 3x. Each time being repaired at their facility. Owner suggested that if you buy a car on sale, as I bought the ring on sale, the warranty doesn't transfer. I was confused, does he associate his store with a used car lot? Went to three local jewelers to see if they would buy the ring. Two refused and said it was poor quality. Third bought it for a loss from what I originally paid.

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Metals In Time - Offset chronometer

Offset chronometer

Metals In Time - Detached lowed hand

Detached lowed hand

Metals In Time

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Elements Custom Jewelry Studio

Elements Custom Jewelry Studio

4.8(34 reviews)
1.8 mi•Downtown Royal Oak
•$$$

Decided to come in and check out the store, have passed it a few times during our walks downtown…read more The center of the front shop area has a bunch of bins and boxes. They're going through some structuring of their Center displays. The owner, Brendan. He's had the shop here for 38 years. That's quite a long standing. I got five antique rings resized. $120 to resize each. Brendan said he should be able to finish them within a week, even though they're quite busy. He said that they will call me when it's done, but I can also check in if they don't call me in a week. The 5 rings fit perfectly now and look great. $600 to resize five rings, at a cost of $120 per ring for the resizing. He said two rings cracked during the laser process he used to resize them, was able to fix and solder them up to look perfect. Happy with his work.

This is super overdue, thanks to the pandemic and life changes I've been a bit distracted (sorry!),…read morebut I went to Brendan with a unique situation where my late grandmother had given me a nugget of gold to make a ring out of it for my future wife (yeah, I know). I found Elements on yelp and checked out their website where I saw a video of the process they go through to make jewelry so I dropped in. Brendan was very kind and informative and made a process I knew nothing about really easy to understand. I gave him an idea of what we wanted and dropped off the raw materials I had on me to get my now fiancee's engagement ring and even my own wedding band. Since it was a unique gift I asked if I could come in to document the process to which he agreed. He first sent over mock-ups of the designs and answered any questions I had then had me come in when he was ready to melt down my "grandma-gold". That experience was pretty cool and huge thanks to Brendan for accommodating me. A week later it was ready for pick up and was perfect. It's been a while but thank you again Brendan and hope you and your loved ones were safe since I saw you last.

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Elements Custom Jewelry Studio
Elements Custom Jewelry Studio
Elements Custom Jewelry Studio

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Four Chamber Forge - jewelry - Updated October 2026

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