Best jeweler hands down! Joe and his staff are amazing! Wouldn't go anywhere else. Joe is honest…read moreand wants to make sure you're extremely happy with your purchase.

Highly disappointed. Purchase a quite expensive watch online which come to find out was out of…read morestock. I wish they had updated their website as now I am stuck in limbo waiting for my refund.

I've never wanted to give a 6 star review before. But the Diamond Vault of Troy deserves it…read more They offer customer service like no other retail establishment I have ever experienced. Here's what happened, in a nut shell: my son found a jar filled with old costume jewelry when we were renovating our cottage. He had been begging me to take him to a store that buys gold to see if he could get some money for it, but I knew it was all crappy costume jewelry. Finally, I agreed and added a couple of very small pieces of my old gold jewelry so he would get some money for something. My son found The Diamond Vault via Google. I'd never heard of it. Well, we went in and they treat us like royalty. (ugh, I wished I'd dressed nicer!) The friendly woman (Laura?) took her time going through each piece, explaining the machine, etc...and concluded with less than 1 g of gold. She took her note and the little pieces... and Mr. Timothy Mayer came back in with a little stack of bills. He praised my son for his instincts and gave him cash including valuable $2 bills to keep as an investment. He also gave him a wonderful lecture on investing (as well as giving to others, eg. donating his costume jewelry to a charitable thrift shop) and showed him around, including silver & gold coins and rare $500 and $1000 bills... It was riveting and my son soaked it all in. (I think he's going to start collecting coins and investing in metals!) The staff at The Diamond Vault of Troy has at least 2 more lifelong customers and advocates! They are nothing short of remarkable.

Smell of curry, was disgusting during lunch hours. I am not sure was there any Indian or not but…read moreregardless the stew/curry smell in a close place was not pleasant. Customer service was ok but the a place like diamond store should be welcoming. I was like waiting to get out of it quickly due to ugly food smell. Management should maintain a standard environment and ask their team to eat out or only bring non smelly food in the store.

I was on the hunt for a piece of jewelry and a vintage/art deco pieces in particular. I was…read morerecommended this place, so I checked them out on Yelp and their website. After checking them out online, I was very excited to see what they had to offer. However, when I got there, I was quickly disappointed. There was only one employee who was busy appraising jewelry for a customer. This would not have been a problem, but it honestly seemed very unwelcoming how completely we were ignored. A simple "Welcome to our store. If you need anything I can help you momentarily" is nice, but I am not the type of person that gets huffy if I don't get greeted, but I was completely invisible for at least 5+ minutes while we waited by the display we were interested in trying to make eye contact from 5 feet away. I guess he realized we weren't going to leave, because he decided to help us. I was finally able to try on some pieces, but the lighting in there was so poor (unlike traditional jewelry stores that are very well lit) that I really had a hard time seeing the pieces I was trying on. I know vintage pieces were designed to be viewed in candlelight, but that's not the case anymore, and it would be nice to clearly see what I am planning on purchasing. Also, everything looked really nice online and had ratings of VS2+, yet in the poor lighting, there appeared to be significant flaws in the diamonds that were visible to the naked eye. To me, a lot of the pieces looked like they had taken a beating. Besides being a cold experience, at one point, while we were looking at one tray of rings, the guy pointed out that one was missing so he would know not to assume we stole something. What?!? Besides the fact that I apparently look like a jewel thief, are you going to seriously say that to a customer?? Maybe Pamela is what makes this store slightly friendly (she was not in this day) but the employee she had working there last Saturday, left me still hunting, thoroughly disappointed, and slightly insulted.

Nice place. Lots of jewelry, but some other cool stuff too, like a sword, some ceramic figures,…read moreand a lot of classy antiques all behind some glass so you have to ask to see them. Most of the jewelry is past the $200 range (they do sell fine jewelry after all) but they have some under $100 stuff too. There is a mix of old and new jewelry, and they are a full service jewelry shop, so you can go in and get things polished. I got a cute sterling silver green ring from the 30s there for only $30. Pretty good deal.

Friendly and the service was fast and great.. Great jewelry…read moregreat deals. Fixed my watches and put the batteries in my GUESS watches that was awesome.

This place is charming! The owner is very friendly and easy to talk to!…read more Overall the service was top notch. I would highly recommend their jewelry repair service! They also offer cleaning services!

I buy and have my jewelry repaired here when I need a jeweler, I always come here! Highly recommend!read more

Good Service, a little Pricey however Quality Jewelry!!! Been in Business a very long time...,read more

I wanted to update my 35 year old wedding set it was a round solitaire diamond. Michel helped me…read moreto customize it by adding blue diamonds to the shoulders and he put them in a beautiful pave setting.

These guys are incredible!!! I went in to inquire about getting my rings soldered together and as…read morewe discussed options, they offered to make a custom anniversary band to match my wedding ring for our 25th. They are true designers and artisans and took so much care and attention to detail. They listened and created an amazing piece, and used my original ring! And the price was more than reasonable. Congrats, you've got a customer for life! I LOVE my ring, thank you!!!

Highly recommend this seller to one and all. Owner, Eddie, is most congenial and a true artisan…read morewhen it comes to repairing and/or modifying a setting. Beautiful store, friendly staff and the selection of jewelry is stunning. My recent repair was completed on time as promised.

I visited last week for the first time, my gold necklace was broken in two and decided to make a…read moreshorter necklace and a bracelet, Eddie was very helpful and patient and gave us some ideas, we decided to get it done, awesome! ready next day and I was really surprised and pleased with the results and quality, Eddie is amazing fist time = great experience Thanks Eddie. They also have an extensive variety of jewelry.

A few years ago I was told by a jeweler that the setting of my engagement ring had worn down due to…read morewear and tear. I wanted a second opinion and took it to Miner's Den. It did need repair; however, at a fraction of the cost at first place. The workmanship at Miner's Den was excellent. Also, if you need a watch battery, Miner's Den donates the charge to charity. I took a rosary in for a small repair and was told there wasn't a charge. They have gorgeous jewelry both new and estate pieces. Plus, every time I go in I'm greeted by a friendly employee right away and asked what I need.

86'd…read more Argumentative. Overpriced and covered themselves with flags like patriotic community place. It's a facade.