I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

I believe I was racially and economically profiled at Rolex Boutique Tapper's Detroit. I was…read morestopped at the door and discouraged from entering a nearly empty boutique, while shortly afterward I watched other customers walk in without receiving the same treatment. I don't make that accusation casually. I was visiting Michigan and spending the day with a family I had invited to dinner and to take their children to the LEGO Store. They were humble people and dressed modestly. I am Mexican-American and, because I was traveling, I was dressed comfortably and casually. As we walked through the mall, I noticed the Rolex boutique. I own several Rolex watches and routinely stop in boutiques to see what they have. I pointed toward the store, told the family I wanted to go inside, and walked toward the entrance with them directly behind me. The two security guards at the entrance were professional and courteous. They treated me like any other customer. Then a gentleman behind the counter saw us. He looked at me. He looked at the family behind me. Then he rushed toward the entrance and physically positioned himself in the doorway to stop me. "I'm so sorry, sir, you cannot enter. We don't have enough associates to assist you. We are really busy." Really? I could see inside the store. There appeared to be TWO customers browsing. I could also see associates who appeared to have nothing to do. The family behind me immediately understood the message. They stopped approaching and backed away. I didn't. I smiled and asked, "No problem. How long should I wait?" "At least 30 minutes. You may want to visit other stores." I told him I was perfectly comfortable waiting right there. And then something remarkable happened: the supposed 30-minute wait suddenly vanished. After speaking with me for another moment, his position changed to: "Okay, you can come in." No wave of customers had left. No obvious staffing issue had suddenly been resolved. Somehow, within moments, the 30-minute barrier disappeared. Once I was inside, a young Black man entered. I watched the same employee's reaction and perceived an obvious hesitation. Given what had just happened to me, the question hanging in my mind was impossible to ignore: Why wasn't he stopped too? Shortly afterward, a white man entered. No confrontation. No warning about being understaffed. No "30-minute wait." He appeared to be given free access to the boutique. By then, the contradiction was impossible for me to overlook. I cannot tell anyone what was inside this employee's mind. But I can absolutely describe his conduct and how it affected me. Based on what I personally experienced and observed, I believe I was profiled based on my race, my appearance, the people accompanying me, and what this employee apparently perceived our economic status to be. And here's the irony: I am already a Rolex customer. I own multiple Rolex pieces. Once inside, with the entire experience already soured, I nevertheless tried to make conversation and asked about an entry-level Rolex I was considering purchasing as a gift. I was told to go to Tudor. That was enough for me. What angered me most wasn't being underestimated personally. It was watching the family I was with physically retreat from that doorway because they immediately felt that they did not belong there. I had invited them and their children out for an enjoyable evening, and in a matter of seconds, someone managed to make them feel unwelcome in a store simply because we wanted to walk inside and look at watches. Luxury is not a license to decide who looks wealthy enough to enter your store. A Rolex boutique should understand that better than almost anyone. Your customers do not owe you designer clothing, a particular skin color, or visible evidence of their bank balance before being treated with dignity. I walked toward that door as an existing Rolex owner. I walked away questioning whether I ever want to purchase another one. Rolex Boutique Tapper's Detroit should be embarrassed by this experience.

Excellent jewelers who are highly creative with honest prices! Consistently professional and work…read moreto make every experience unique. Their attention to detail is unmatched. I have been doing business with this family for 20+ years and have never left unsatisfied. They are very creative and listen attentively to your desires. The execution is nothing short of amazing. I recently had a custom anchor medallion created for my husband and it exceeded all of our expectations! I highly recommend Bongiorno Jewelers for all of your jewelry purchases and repairs. You won't be disappointed!

My family and I have been coming to Alexander Bongiorno's for 22 years. First my brother-in-law…read morewedding, then mine, all the way through our 19th wedding anniversary. Each experience has been met with excellence in service and creativity. They truly treat you like family. You will always get honest, trustworthy, and a creative experience from the entire family. For our 19th wedding anniversary I didn't want to give the expected. That's where the creativity of Alexander Bongiorno and Alexia really excels. Alexia created a custom made diamond anniversary band like no other. She worked within my budget and created something truly amazing. No other jewelry store has Alexia and can do that. Truly a one of a kind piece of art. That's why Alexander Bongiorno's will always be our family jeweler.

My husband & I got our wedding rings from here last year. I found my engagement ring which was…read moreadvertised by Lily through FB marketplace. I'm glad we made the hour drive to see it in person because I ended up loving it! The ring was just as beautiful in person as the advertised photos. We also found a wedding band for me the same day. My husband loved their men's selection and went with a custom ring (he received a discount since he purchased my rings from them). We are so happy with our wedding rings! The service was excellent and we feel the price was fair. Lily was a pleasure to work with in guiding us through choosing our rings & sizes and really took her time. I highly recommend them!

Wonderful owners and staff. Knowledgeable, engaging and beautiful selection of jewelry, even some…read morehandmade by the owner. I purchased some diamond earrings and they are beautiful. Support local businesses!

We bought our engagement ring and wedding band from Skyline. Tim is extremely knowledgeable and was…read moresupportive of our decision for lab grown diamond which was a relief from other places we were shopping at. The results are beautiful and resizing has been a breeze! I wouldn't go anywhere else for diamond needs!

I used to love this place and recommended them to so many people -- until a recent experience…read morecompletely changed that. After paying my bill in full, I started receiving daily calls and invoices claiming I never made the payment. Thankfully, I'm one of those people who keeps every receipt. When I showed proof, they realized it was their mistake -- yet not once did I receive an apology for the repeated calls, letters, and inconvenience. To make matters worse, they mentioned they don't release jewelry unless it's fully paid, but because it was the holidays, they "let" me take my rings home -- even though I had already paid. The same employee who accepted my payment and gave me the receipt was the one calling and mailing the bills! This was handled so unprofessionally and without any accountability. I've stopped going there and no longer refer anyone. It's disappointing, especially after years of trust and business.

86'd…read more Argumentative. Overpriced and covered themselves with flags like patriotic community place. It's a facade.

A few years ago I was told by a jeweler that the setting of my engagement ring had worn down due to…read morewear and tear. I wanted a second opinion and took it to Miner's Den. It did need repair; however, at a fraction of the cost at first place. The workmanship at Miner's Den was excellent. Also, if you need a watch battery, Miner's Den donates the charge to charity. I took a rosary in for a small repair and was told there wasn't a charge. They have gorgeous jewelry both new and estate pieces. Plus, every time I go in I'm greeted by a friendly employee right away and asked what I need.

I wanted to update my 35 year old wedding set it was a round solitaire diamond. Michel helped me…read moreto customize it by adding blue diamonds to the shoulders and he put them in a beautiful pave setting.

These guys are incredible!!! I went in to inquire about getting my rings soldered together and as…read morewe discussed options, they offered to make a custom anniversary band to match my wedding ring for our 25th. They are true designers and artisans and took so much care and attention to detail. They listened and created an amazing piece, and used my original ring! And the price was more than reasonable. Congrats, you've got a customer for life! I LOVE my ring, thank you!!!

I stopped in with hopes of getting my wife's necklace repaired (toddlers are stronger than you…read morethink) and I was quickly assisted and the necklace was brought back to be fixed while I waited. Moments later my wife's necklace was returned good as new. This was already a great experience but as the staff member handed me the necklace back she gave me the "Have a good day!" which gave me pause for a moment as I was expecting to hear the cost and begin a transaction. The repair was on the house! Thanks to the staff at Fredrick Jewelers for being driven by relationships and not transactions. I will gladly bring my wife to Fredrick's or share their name as a recommendation to anyone looking.

The people that work here are very welcoming and knowledgeable…read more I had them address several pieces of my jewelry and problems were addressed quickly. I recommend them highly.

Highly recommend this seller to one and all. Owner, Eddie, is most congenial and a true artisan…read morewhen it comes to repairing and/or modifying a setting. Beautiful store, friendly staff and the selection of jewelry is stunning. My recent repair was completed on time as promised.

I visited last week for the first time, my gold necklace was broken in two and decided to make a…read moreshorter necklace and a bracelet, Eddie was very helpful and patient and gave us some ideas, we decided to get it done, awesome! ready next day and I was really surprised and pleased with the results and quality, Eddie is amazing fist time = great experience Thanks Eddie. They also have an extensive variety of jewelry.