Walked into Kevin's jewelry in Farmington for the first time. We were immediately greeted and…read moretreated like family. They are more than accommodating, no worries about high pressured sales. We are extremely happy with the beautiful jewelry we purchased and their prices are definitely reasonable. We strongly recommend that you check them out. We will definitely be back.

Great jewelry store and have a great selection of unique and larger Diamond with D color and…read moreclarity. Got my upgrade here and couldn't be happier on ring and

I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

I believe I was racially and economically profiled at Rolex Boutique Tapper's Detroit. I was…read morestopped at the door and discouraged from entering a nearly empty boutique, while shortly afterward I watched other customers walk in without receiving the same treatment. I don't make that accusation casually. I was visiting Michigan and spending the day with a family I had invited to dinner and to take their children to the LEGO Store. They were humble people and dressed modestly. I am Mexican-American and, because I was traveling, I was dressed comfortably and casually. As we walked through the mall, I noticed the Rolex boutique. I own several Rolex watches and routinely stop in boutiques to see what they have. I pointed toward the store, told the family I wanted to go inside, and walked toward the entrance with them directly behind me. The two security guards at the entrance were professional and courteous. They treated me like any other customer. Then a gentleman behind the counter saw us. He looked at me. He looked at the family behind me. Then he rushed toward the entrance and physically positioned himself in the doorway to stop me. "I'm so sorry, sir, you cannot enter. We don't have enough associates to assist you. We are really busy." Really? I could see inside the store. There appeared to be TWO customers browsing. I could also see associates who appeared to have nothing to do. The family behind me immediately understood the message. They stopped approaching and backed away. I didn't. I smiled and asked, "No problem. How long should I wait?" "At least 30 minutes. You may want to visit other stores." I told him I was perfectly comfortable waiting right there. And then something remarkable happened: the supposed 30-minute wait suddenly vanished. After speaking with me for another moment, his position changed to: "Okay, you can come in." No wave of customers had left. No obvious staffing issue had suddenly been resolved. Somehow, within moments, the 30-minute barrier disappeared. Once I was inside, a young Black man entered. I watched the same employee's reaction and perceived an obvious hesitation. Given what had just happened to me, the question hanging in my mind was impossible to ignore: Why wasn't he stopped too? Shortly afterward, a white man entered. No confrontation. No warning about being understaffed. No "30-minute wait." He appeared to be given free access to the boutique. By then, the contradiction was impossible for me to overlook. I cannot tell anyone what was inside this employee's mind. But I can absolutely describe his conduct and how it affected me. Based on what I personally experienced and observed, I believe I was profiled based on my race, my appearance, the people accompanying me, and what this employee apparently perceived our economic status to be. And here's the irony: I am already a Rolex customer. I own multiple Rolex pieces. Once inside, with the entire experience already soured, I nevertheless tried to make conversation and asked about an entry-level Rolex I was considering purchasing as a gift. I was told to go to Tudor. That was enough for me. What angered me most wasn't being underestimated personally. It was watching the family I was with physically retreat from that doorway because they immediately felt that they did not belong there. I had invited them and their children out for an enjoyable evening, and in a matter of seconds, someone managed to make them feel unwelcome in a store simply because we wanted to walk inside and look at watches. Luxury is not a license to decide who looks wealthy enough to enter your store. A Rolex boutique should understand that better than almost anyone. Your customers do not owe you designer clothing, a particular skin color, or visible evidence of their bank balance before being treated with dignity. I walked toward that door as an existing Rolex owner. I walked away questioning whether I ever want to purchase another one. Rolex Boutique Tapper's Detroit should be embarrassed by this experience.

I've never wanted to give a 6 star review before. But the Diamond Vault of Troy deserves it…read more They offer customer service like no other retail establishment I have ever experienced. Here's what happened, in a nut shell: my son found a jar filled with old costume jewelry when we were renovating our cottage. He had been begging me to take him to a store that buys gold to see if he could get some money for it, but I knew it was all crappy costume jewelry. Finally, I agreed and added a couple of very small pieces of my old gold jewelry so he would get some money for something. My son found The Diamond Vault via Google. I'd never heard of it. Well, we went in and they treat us like royalty. (ugh, I wished I'd dressed nicer!) The friendly woman (Laura?) took her time going through each piece, explaining the machine, etc...and concluded with less than 1 g of gold. She took her note and the little pieces... and Mr. Timothy Mayer came back in with a little stack of bills. He praised my son for his instincts and gave him cash including valuable $2 bills to keep as an investment. He also gave him a wonderful lecture on investing (as well as giving to others, eg. donating his costume jewelry to a charitable thrift shop) and showed him around, including silver & gold coins and rare $500 and $1000 bills... It was riveting and my son soaked it all in. (I think he's going to start collecting coins and investing in metals!) The staff at The Diamond Vault of Troy has at least 2 more lifelong customers and advocates! They are nothing short of remarkable.

Smell of curry, was disgusting during lunch hours. I am not sure was there any Indian or not but…read moreregardless the stew/curry smell in a close place was not pleasant. Customer service was ok but the a place like diamond store should be welcoming. I was like waiting to get out of it quickly due to ugly food smell. Management should maintain a standard environment and ask their team to eat out or only bring non smelly food in the store.

I stopped in with hopes of getting my wife's necklace repaired (toddlers are stronger than you…read morethink) and I was quickly assisted and the necklace was brought back to be fixed while I waited. Moments later my wife's necklace was returned good as new. This was already a great experience but as the staff member handed me the necklace back she gave me the "Have a good day!" which gave me pause for a moment as I was expecting to hear the cost and begin a transaction. The repair was on the house! Thanks to the staff at Fredrick Jewelers for being driven by relationships and not transactions. I will gladly bring my wife to Fredrick's or share their name as a recommendation to anyone looking.

The people that work here are very welcoming and knowledgeable…read more I had them address several pieces of my jewelry and problems were addressed quickly. I recommend them highly.

My fiancé went here for my engagement ring! Such a darling place. Pam helped him out and was so…read moresweet!

If you are in Birmingham looking for a creative piece of jewelry sold to you from a staff that…read moremakes you feel like family...go to Astrein's Fine Jewelry! I had a chance this morning to meet with Mr. Gary Astrein. During our meeting I could not help but notice each customer was greeted with a friendly smile and hello. There is a bottomless toy box near the entry filled with toy. When you go in please check and let me know what makes it bottomless. I did not want to interrupt a potential sale to ask. Jingle bell necklaces are prominently placed outside for shoppers walking by to select. I found this to be a nice touch for the community. Go in an tell Mr. Astrein and his staff thank you for being a positive part of downtown Birmingham. I thank you Mr. Astrein for your time today. Happy Holidays!

I've been a fan of their website for years and I'm happy I finally got to visit a store…read more Lovely selection and quality. Just as beautiful as online. Friendly service. From what I gathered, it seems like an appointment would be helpful and they would bring in more things to show you. Lovely space! Bright and airy feeling. Pristine. Modern decor and comfortable seating options.

Happy to see there is a brick and mortar in BHam. Saw an ad for this place on YT recently and…read morechecked out their products online. It's a small showroom. A few displays. Charisma is waiting on me. Small show room. Rings are made to order, all displays are CZ. They have lab grown and genuine diamond and gems. Guard backs with squeeze backs for their 1 carat and above post diamond earrings. Give it a squeeze to secure them on your ears. I like the concept. They had this really pretty three emerald cut diamond ring and that would be just under $9000 with Lab grown. It would probably be two or three times more with genuine diamonds. The center cut emerald was 2 1/2 carats. Diamonds are nice to look at for sure. Never met a diamond I didn't like. Never heard from the associate about the earrings I had asked for pricing on as a follow-up, it's been over a week. Guess no further info then. :/

A few years ago I was told by a jeweler that the setting of my engagement ring had worn down due to…read morewear and tear. I wanted a second opinion and took it to Miner's Den. It did need repair; however, at a fraction of the cost at first place. The workmanship at Miner's Den was excellent. Also, if you need a watch battery, Miner's Den donates the charge to charity. I took a rosary in for a small repair and was told there wasn't a charge. They have gorgeous jewelry both new and estate pieces. Plus, every time I go in I'm greeted by a friendly employee right away and asked what I need.

86'd…read more Argumentative. Overpriced and covered themselves with flags like patriotic community place. It's a facade.

Burt is our sales associate that we see when we go to Darajkian. We have been coming here since…read more2009 when my husband (then boyfriend) bought my engagement ring and we use to speak with the owner J.D. He has since passed about 7 years ago. However his son Armen has taken over and is just as delightful. We've purchased several pieces of jewelry from them and have never been disappointed. I love the ambiance of the store; there is a small sitting room and bar that we tend to partake in when visiting. It's always a very chill atmosphere and you never feel pressured to buy anything but you most definitely will want to buy something. They even had to recently order something for my husband and it came in within 48 hours. I can't say enough about them and we will continue to use them as our jewelers!

You won't find better service anywhere. Super helpful and informative. If you live in the area this…read moreis unequivocally the place to go for all your watch and jewelry needs.

We bought our engagement ring and wedding band from Skyline. Tim is extremely knowledgeable and was…read moresupportive of our decision for lab grown diamond which was a relief from other places we were shopping at. The results are beautiful and resizing has been a breeze! I wouldn't go anywhere else for diamond needs!

I used to love this place and recommended them to so many people -- until a recent experience…read morecompletely changed that. After paying my bill in full, I started receiving daily calls and invoices claiming I never made the payment. Thankfully, I'm one of those people who keeps every receipt. When I showed proof, they realized it was their mistake -- yet not once did I receive an apology for the repeated calls, letters, and inconvenience. To make matters worse, they mentioned they don't release jewelry unless it's fully paid, but because it was the holidays, they "let" me take my rings home -- even though I had already paid. The same employee who accepted my payment and gave me the receipt was the one calling and mailing the bills! This was handled so unprofessionally and without any accountability. I've stopped going there and no longer refer anyone. It's disappointing, especially after years of trust and business.

Normans is a phenomenonal & outstanding store for purchases. Their customer service is impeccable…read more They're mindful of one's financial status as well & considerate if you should run into a financial dilemma & will work with you. From my 1st purchase 6 year until now, I keep returning. I've recommended others and they have been just as satisfied or more.

Nice lowkey spot! Good selections on gold necklace. Got me a good deal on necklace & matching…read morecharm! Check them out