Building 451 is a nice discount store with many interesting items and a large card selection. They…read moreare currently open seven days a week. Their inventory changes frequently with new deals. The store is similar to the former Final Markdown! It is worth a look...

This place is DISGUSTING. Dust EVERYWHERE, horrible service, awful musty smell. I felt a dyer need…read moreto wash my hands twice when I left that place because you can just feel the layers of dust sitting on their merchandise. I went there 2 times and both times when I walked in, the lady just looked at me and turned her head. I asked if she could help me grab something on the top shelf and she sighed, grabbed it for me and then when I asked a simple "wow, this is different! have you tried this?" She said in a very irritating manner "i dont know anything about that. I just sell it so just leave it there if you dont want it." All while walking away from me, no eye contact. I then stood in line waiting and waiting to be checked out while she was having side conversations with someone she knew. Conversations about grandchildren even though shes only in her 60's and how she wants one, how she doesnt want to wait till shes "10ft under" (thought the saying was 6ft under but anyways), talking about a restaurant near by, etc etc ALL WHILE SHE KNEW I WAS WAITING TO BE RUNG UP. As soon as I was about to put my stuff down and walk out, she goes "you need something?" I told her "yeah I'm waiting for you to ring me out." And she took my stuff, rang it, took my money AND THEN CONTINUED HER CONVO WHILE HOLDING ONTO MY MONEY!! She didnt put it in the register, she didnt get my change, she just held onto it and carried on with her conversation. I then wanted to take the money back and leave, thats when she opened the register, got my change and as I held my hand out for her to hand me my change, she just laid it on the counter for me to pick the change up. She didn't put my things in a bag, she didn't say thank you nor did she say goodbye. She just put my change on the counter and continued her conversation with the other person. I don't ever really see cars parked on their side of the parking lot and My mother and I were the only customers. No wonder why! I have a business of my own, my whole family does. That is not how you run a business. I felt SO disrespected while shopping there. I was not rude, I was smiley when I walked in and I always try to speak politely and professionally. If that lady isnt the owner then that place needs a new employee or new staff members. Someone who can utilize the down time to tidy up the place and can offer decent customer service. Completely unacceptable. I would give it 0 stars if I could, shame to this business.

I went there on a Thursday looking for a new sofa. Being married and not seeking a divorce I…read morebrought my wife down on Saturday to check it out and allow her to choose the fabrics. The owner was terrific, reasonable delivery charges and more than reasonable disposal charges for my old sofa. He even agreed to dispose of a couple of old recliners for no extra chage. The delivery guys were on time, polite and accomodating. So much so I tipped the two of them $20 each, something I wouldn't normally do. Thanks a lot. Mr. Joseph Girard, Palmer, MA

Great place to buy furniture! No sales pressure, great selection, customer service beyond all other…read morestores. Purchased a couch and two chairs and will be back to buy more furniture as needed.

This is a long time coming. I bought my kids a set from BBW in 2001. My kids are grown and flown,…read morebut the very sturdy bunk set we bought here is still standing. Still strong, still safe. The only thing we have had to do to it is remove the crayon art and replace the mattresses over the last 24 years. Now that it is time to downsize, we will be passing it along. It's been such a part of our family, bedtime stories, string light parties on the bottom bunk, many cases of illness and mommy cuddles, it's going to be sad to see it go. Thank you for having such a wonderful, life long comfort for my kids.

Absolutely would not recommend anyone shopping at this business. The prices appear lower than other…read morearea furniture stores but the quality of the furniture that gets delivered is subpar. It took five - yes FIVE - deliveries to get my order correct. The commercials say made in the USA but the delivery people told me my purchase came from overseas. Parts were chipped. Paint was missing or very obviously globbed on in places. And now an entire part of the dresser is cracked from little use. No customer service. It's horrible. Go elsewhere.

Went in to once upon a child today to sell my items. The girls were so kind and helpful and I think…read morethe lady who is the manager ended up checking us out and she was such a pleasure she made the selling and buying experience so nice!

awful customer service. Fake nice and rude manager and associate. I was extremely disappointed. We…read morehaven't been in a while and we were never treated like this. We will never go back to Springfield location.

I couldn't have had a better experience. Hazel was so…read morehelpful. She will show options or give an opinion if you ask. Not the least bit pressuring. I was back and forth at least 4 times with samples before I made my final decision. She has great decorating vision. I'm so glad I chose Country Home Furniture. I would highly recommend her to friends and family.

The owner Hazel is absolutely amazing! We had been looking for some new furniture & had been to…read moremany furniture stores. Uncertain which way to go...Hazel offered to come to our home and she literally transformed it! Her enthusiasm is incredible - never had such an enjoyable purchasing experience. Our style was all over the place and she figured out what it was (mid century modern) & how to make it cohesive while using many things we already had. She also brought in items that we could choose to keep or not - such a fun process and her creativity is A+. Her paint color suggestions +++ were spot on - TRUST HER! The room(s) layout(s) now works and she's created spaces we love to be in - thank you Hazel!

One of the things that makes Northampton, well, Northampton, is Essentials. I started shopping at…read moreEssentials almost twenty years ago, and it's been a staple of my quirky life ever since. It's changed hands twice in my awareness, and just keeps getting better and better with age. This is a design-focused, design-heavy shop, and there are things I can pretty much only get AT Essentials; for instance, they've got a cut-to-custom-length ribbon bar, and some of that ribbon is vintage, and my absolute favorite is the hand-dyed silk. Also, they've got the best collection of Tintin and other European character favorites (like Barbapapa and Babar) this side of the pond. Oh, and the staff is wonderful. Knowledgable, friendly, thoughtful, and creative. Over the years, the cast of characters has changed, but it's always top-shelf. One giant boon: they've helped me put together a gift in no time, saving my bacon on numerous occasions! On a typical day, you can find stationery of all kinds, the indier the better; dishware; rubber stamps; intriguing books (think Chronicle); bath goods; bags of all shapes, sizes, and purposes; clothes and scarves; eight million things for kids, from blankies to onesies to stuffed alligators; jewelry; small home goods; special pens; DIY kits; custom furniture; large sheets of beautiful artisan paper; and a ton of things I'm forgetting. And one other thing about Essentials I am not forgetting, but which I saved for last, because it's my favorite. Essentials has an in-house design and print studio. And they also work with a select group of indie designers and printers who create everything from business cards to party invites. Here is where Colette, the current owner, really freaking shines, in my opinion. There was one thing I wanted when it came time to get married. One. Thing. That one thing was letterpress wedding invitations from Essentials. Colette took us from beautiful nebulous idea to flawlessly-executed product without ever breaking a sweat. I don't know if you've ever worked with people who are about to get married, but we are not always the most poised, cool-headed, or unflappable of people; Colette sat us down in the big comfy chairs and made sketches and phone calls, and really made our family feel like we were the only people in the entire world. Go see what I'm talking about - our invitation is probably still hanging in its golden-framed, green-paper-backed glory. Nearly four thousand miles away now, and I'm still bouncing in my chair as I look forward to my next trip to Essentials, whenever it may be.

I like this store and their merchandise. The prices are high, as the merchandise is of a high…read morequality. However their store policies are not up par with many upscale stores. We received a lovely gift of several girls garments, however we have a male child. The store manager, who did not have the courage to call us, rather made a sales associate do their work, informed us without a receipt we can not get a store credit. So wonderful Essentials, you made some money from this sale, but you lost a lot more revenue from this here shopper.

I am honestly not sure where the idiots come up with a bad review. Spammers are all over the place…read morenowadays. I doubt they have ever even been in this shop. We visited this store a few weeks ago after my daughters urging and at first we felt like we were going into the depths of a dungeon. Once down inside the basement where the store is we could not stop looking. Everywhere you turn something catches your eye. Memories from the past as a kid were incredible. I kept telling my wife that my mom and dad used to have this and that. A fun time. The guy Scott knows his items. Very friendly and kind. I must say that we have been in many many shops across the country and I can see the craftmanship and work that they put into bringing these pieces back to life. I am not sure how many workers they have restoring these pieces but whoever does then I take my hat off. You can find some higher priced items if you wish but the low and reasonable prices are everywhere. Some of the wonderful pieces were even less expensive than Ikea. We were just in the area from San Francisco and we will be back around September and I promise that we will be shopping and seeing what they can do for shipping. I will keep you up to date but in the mean time if you are nearby or not far away then you should really check this place out. Awesome. Talk with the guy Scott and I have the feeling he will help you in any way he can. Hopefully he knows shipping also for our sake. This is not a fancy hoity toity store but you can feel at home every minute. This is a good old fashioned vintage antique store. My only wish is that they had more of what I collect such as trading cards , Vintage tools , and certain collectables. Maybe a quick call and Scott can find what I am hoping for and my wife can go off on her antique quest. I almost wished there was a little flea market inside but maybe in the future. Bob and Cheryl McGrath

Excellent customer service! Ever changing Furniture and…read moreGoods at exceptionally great prices.

Bought our new mattresses here! Highly recommended. I knew they sold furniture, which they do. Some…read moreabsolutely beautiful pieces. But I was not aware they had a very nice mattress selection. We checked out one of the larger mattress chains, but decided to go with Talon Furniture. It just seems the quality of mattresses were much higher than some of the big name brands. And the prices were on par and in many cases cheaper than the larger stores. Jasper was very patient and took his time with us choosing the right mattress. We also went with an adjustable bed frame. Delivery was top-notch. Very professional and courteous. Just an overall wonderful experience. Thank you so much!

I had an excellent experience at Talon. The selections were great, the prices were fair, and the…read morecustomer service stood out immediately. The team took the time to understand what we needed, walked us through a few options without any pressure, and made sure I stayed within my budget. The furniture arrived in perfect condition, and the follow-up after the sale showed they genuinely care about their customers. It's rare to find a store that combines value, quality, and real customer service, but this place nailed it. I'll definitely be back for future purchases.