I once again had a great experience with Christian Roettgers at Cartelligent. This is the sixth…read morecar we have leased through him and he continues to offer best in class service. The process was easy and we saved a lot of money on a car that we were targeting. Highly recommend anyone who wants a smooth process.

I first contacted Christian at Cartelligent back in winter and we had a nice conversation…read more We went to the Volvo dealer in spring and looked at their cars and test-drove some cars. Not ready to buy at that time. A few weeks ago the fuel pump on our car stopped working and it was time to get another car. Called the dealer and specified what we wanted. Called Christian, and it was like talking to an old friend - he remembered everything about our needs. Got some possible leads from the dealer and Cartelligent. The Cartelligent ones were exactly what we wanted, while the dealer ones had extras and did not match our specification. Signed with Christian on Friday and the car was here the following Wednesday - along with a big savings from the sticker price!! Great Service!!!

Auto Connection was able to negotiate with Toyota for a 2018 leased Rav earlier this year. Spent 8…read morehours at the dealership on a Friday. As a woman, I brought along 2 different men to sit in on the negotiations. The dealer did not budge. I heard about Jonathan at my hair salon. Connected on a Friday late afternoon and relayed the make, model and color I wanted to lease. Jonathan saved me $ per month on the lease. Jonathan delivered my 2018 Rav 4 to my door the next day. I highly recommend his services in lieu of the stressful time I experienced at the dealership. Professional, easy going and honest. His colleague spent time familiarizing me with features I would not know existed without his patient guidance.

Just used Jonathan again for the fifth time. He got us a 2026 Toyota Crown hard to find exterior…read moreand interior colors. He brought the car to our house and we signed the papers in our kitchen. Highly recommend him.

I spent the last two years with my duct taped/duck taped/flex taped/gorilla taped top, on my 2008…read moreMiata NC, hoping that I could find a place like Miatatopworks. Other local shops were either too busy or too expensive, until I found Thierry on another site. When I called him, he knew the car, could work on it the next week, if I brought it to him, and could finish it in a day. Plus the price was good, for the top he recommended. The only thing was, I couldn't find his "shop" address. But he gave me detailed directions in Sasualito, and promised me he could do it in a day, so I drove over, met him in a quiet, shady location, he showed me the top (a premium, made in USA Robbins cloth top) and he started work right away. I walked to the library, and four hours later it was finished. What could be easier? He couldn't be nicer. He suggested I wait for two weeks to let it stretch out (it was a nice warm day when he installed it), so that's what took me so long to write this review... Thank you Thierry!

Thierry was super helpful with making sure I got the right type of top (canvas, OEM style from…read moreRobbin's) for a good price. Scheduling the installation was a breeze, and he completed the installation in 2 hours when he quoted 4! He also replaced my cracking rain rail and cleared out the clogged drainage holes. He also provides all the information you need for the warranty from Robbin's. If you're in need of a new soft top, I'd recommend going with Thierry and enjoying a nice sunny day in Sausalito.

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

Chris was an excellent resource and provided me with too shelf service in buying a new Mini. Super…read morepatient, very responsive and provided a seamless experience. Absolutely worth it.

I've taken my car to A&A three times in the last year now, and have been very happy with their…read moreprompt service and attention to detail, every time. The first time I took my Nissan to them, I had some minor things, that were more annoyances than anything, but they took a look & fixed what they could (the thing they couldn't fix was a driver's-side sun visor that had stopped staying in one place, and they just said I needed to buy a new one, which I was able to order and install myself). This past June I bottomed out on a particularly high speed-bump while camping and they repaired my bent exhaust pipe, and replaced my muffler (beyond repair), in a super timely manner. My most recent visit was this week, and I scheduled my appointment online, and got in the next day. I availed myself of their Winterization Special, and needed to have them check out a few things that I'd been putting off before a trip abroad. My car is a 2007 Nissan Sentra, with 137K miles on her. There were a few things going on, one was that she'd stalled on me about 4 times in the last couple of months when coming to a stop, which was not normal, obviously, and I'd been hearing an obnoxious squeaking when going over bumps and potholes. With the winterization they did a full check over my entire vehicle, diagnosed the problems (my transmission needed a good and thorough cleaning, and my struts were worn and rusted) and they got me in and out in a day and a half, and even loaned me a vehicle so I could leave the car overnight while they awaited parts. Mike has been the mechanic every time my car has been worked on there, and he's always been very straight up about costs, and value of costs vs. other options. Yesterday when I picked up my car she was purring like a kitten again and feeling way more solid to drive. I'm happy that I found them out of convenience to my work location! Thanks guys!

Buyer beware. I…read morebrought my Volvo in for a timing belt replacement quoted at approximately $1,500. The next day, the shop informed me that they had damaged my vehicle in an accident involving a lift and would need to send it to a body shop for repairs. What should have been a routine service turned into several additional days without my car. The damage was ultimately repaired, but I received no loaner vehicle, no rental reimbursement, no discount, and no service recovery of any kind for the inconvenience caused by the shop's mistake. When I finally picked up the vehicle, I was presented with a bill that was more than $500 higher than the original quote. When we questioned the increase, we were told additional work had been performed. However, no one had contacted us for approval before completing the alleged work. After we pointed out that we had never authorized the additional charges, the extra amount was removed from the bill. Accidents happen. What disappointed me was the way the situation was handled afterward. Damaging a customer's vehicle is bad enough. Providing no compensation for the delay and then attempting to charge for unapproved work turned a mistake into a trust issue. Needless to say, we won't be returning.

Dave repaired my crushed car back to new in less time than any other body shop, and at a much lower…read morecost. He also drove my car to my mechanic next door for an A/C repair, saving me more money because he had the front end removed for the body work. So, if your vehicle has taken a great fall like Humpty Dumpty, and you can't afford all the king's horses and all the king's men. Then, use Dave because he will do a better job of putting your car together again. You Dave's decades of experience because he does all the work himself.

Fantastic people. Dave is amazing. Guy and can do almost anything. Top-notch bodywork and a guy…read morerips on the guitar.

5/5 Stars! After…read moregoing through so many dealerships, I finally found the right place and drove off with a beautiful car and a deal I'm happy with! The ladies here are absolutely amazing, so sweet, helpful, patient, and welcoming. They made the whole experience so much better and helped me get into a nice car after all the stress of dealing with other dealerships. I truly appreciate how they treated me and made me feel comfortable throughout the process. If you're looking for a car and want people who genuinely care about helping you, I definitely recommend coming here! Thank you ladies for everything!

At first I was very satisfied with this place and I usually never write bad reviews but I thought…read moreit was so unprofessional and sleazy when it took me a while to even get the car out the lot and after only two weeks of having it the check engine light came on and because it was ignition coils it didn't fall under warranty yet this can cause a bad misfire which is something they should of checked and fixed Do not purchase from them complete scam and I really liked the people such a disappointment :(

Buying a new car can be stressful, but working with Aaron made the entire experience easy and…read moreenjoyable. From the very beginning, he listened to what I was looking for, answered ALL my questions, and there were a lot and guided me through every step of the process. What I appreciated most was how much time, hassle and money he saved me. Instead of dealing with multiple dealerships and negotiations, he handled everything and found exactly the car I wanted at a great price. I always felt like he had my best interests in mind. Aaron's communication, professionalism, and attention to detail were outstanding! I absolutely love my new car and couldn't be more grateful for all of Aaron's help. If you're thinking about buying a vehicle, I highly recommend working with Aaron. It was one of the best customer service experiences I've had. Thank you Aaron!!!!

Two weeks ago, the engine of my car died. Since I have no knowledge on buying used cars, I reached…read moreout to Aaron for his expertise. My budget was not high but he gave me the same support as he would to a high budget client. Within a day I had two options, Carfax on hand, great pricing and today I closed the deal. Loving my 2010 Ford Flex SEL Thanks Aaron, you are a Rock star! Carlos

james at ferrari's the best! he found me a great car and it wife and i love the roma soo much!!…read morethank you james!

Worst dealership experience I've ever had…read more My colleague and I visited Ferrari San Francisco with the intention of purchasing vehicles for our company. Unfortunately, from the moment we arrived, we were not treated with respect or taken seriously. When we asked whether our budget could get us something flashy and visually impressive, the salesperson responded, "You know the answer to that yourself," which felt dismissive and unprofessional. Later, in another part of the dealership, I asked another employee two questions and was completely ignored. When we explained that we were looking for a vehicle to use for marketing purposes for our company, the response was, "Why are you telling me that?" We were also told that no one in sales was available, which I understand can happen, but the overall attitude and lack of basic courtesy were unacceptable. My colleague and I may look young, but we operate a real estate firm managing approximately $2.5 billion in assets. Regardless of someone's age, appearance, race, or perceived status, every customer should be treated with the same level of respect. We ended up driving to Ferrari Silicon Valley/Redwood City and had a completely different experience. The team there was respectful, professional, and attentive, and we are now in the process of closing a deal on two vehicles. I would not recommend spending your money at a dealership where customers are judged or dismissed before anyone even takes the time to understand who they are or what they are looking for. I wish them the best, but this was an extremely disappointing experience.