Car left for oil change and tire rotation. Wife picked up the vehicle. Got home to find I was…read moredouble billed. Called...no one answers the phone. Left a message. We'll see what happens.

In truth, I cannot speak to the sales department. I can, however, express extreme dissatisfaction…read moreover multiple occasions with the service department. I have finally given up and feel it is time well spent to take my vehicle out of town. I would not consider purchasing a new or used vehicle from Northpoint based on the poor quality and lack of concern for the customer expressed by the service department

Just had another perfect experience with the service dept at Northpoint. I have had problems due…read moreto incompetency at 2 different quick oil change places, one local mechanic's, one tire shop and one Ford dealer that left real messes or damage where I would never return. That is why I am happy to keep returning to Northpoint even for oil and inspections even with the cars I didn't buy there for the professional service I trust.

Do not go here! My Jeep has been in the service department for over a month. They reported…read moreinaccurate information and our warranty was denied so now we are on the hook for a multiple thousand dollar payment. They waited until the denial came through before contacting us and saying they still needed to order parts. We had asked them to be ordered regardless as we were confident that it would have gone through warranty per conversations we had with the selling dealership. No one contacted us to give updates and we have had to call in to get any answer. The last response was "we have to fit you in between appointments." Then why even bother having an appointment? We were never offered a loaner, never given a true timeline and still are being brushed off. We are fortunate enough to have two cars and people to help with rides. I don't know what we would have done if they weren't available to us. Now they "ran into issues" even though we were assured they could handle the work! Also, Jason Higbee doesn't answer either! I would tow my Jeep back to Texas before ever setting foot in this place again. Sadly, I have no idea when I'll get it back anyhow!

Great place to shop and browse for a good vehicle. Jim, Chrissy, Larry, and Rick are great people…read moreto assist you. They are pleasant, knowledgeable and very helpful ! I would highly recommend to give them a try