I could not be any more disgusted with Terri of Lowry Auto body in Franklin, Pa. My uncle…read moreunexpectedly passed away in November. After months of searching, we discovered that His stolen bike had ended up in their impound yard in June. an hour away from where we live. After a slightly unpleasant first conversation with Terri to try to get some info on whether or not the bike was still there, i reached out again after i had more information and reexplained the situation and Terri spoke to Tim who said they would wave to massive storage fee and give us the bike back for the cost of the tow (which we were shocked at how incredibly kind!) if we brought the title, and showed up before 4pm monday-thursday. Fast forward 2-3 weeks after a few failed attempts to get off work in time to get a truck and trailer secured (and a few phone calls to reschedule), my brother and his friend were able to go get the bike. they showed up at 2pm on a Wednesday, they were "greeted" by Terri who said they didn't have anyone to release it and help load it. my brother said no problem, he and his friend could load it. she then stated "well i dont know if tim's gunna honor that price anymore, but you can leave a deposit" my brother obviously declined and just went to leave. as he was turning around in their parking lot he noticed a bike that looked like my uncles behind a gate, he parked the truck to walk over and assess any damage to the bike due to it being stolen and sitting outside for the last 8 months. before he even got to the gate Terri came running out of the building screaming at him telling him to "get the fuck off" her property and just acting like a lunatic. he got in his truck and left then called me to explain why he was leaving without the bike. I called Terri as she and i had somewhat of a repour to see what we needed to come get it and if i was missing something. She proceeded to tell me that she didn't care for the way my brother conducted himself and that he trespassed on her property, tried to steal the motorcycle, etc... she also told me that because we didn't come get it soon enough and have had to reschedule that they may not honor that price and that we wasted their time and resources. She told me that she's "dealt with people like you before", whatever that means. She then explained that she was upset that i had called 3 times over the span of 2 weeks when trying to locate it but also mad that my brother hadn't called when he was coming up to get the bike. the next day i called in to speak with Tim, who was pleasant and did not seem to share terri's aggravation about the situation. He honored the price he had quoted and my parents were able to pick it up this afternoon. Tim and all of the employees were helpful and pleasant to deal with throughout this process. Terri is absolutely the most unpleasant human i've ever encountered in a business setting. she must be an owner cause there is no way an employee with that sort of attitude would still be employed.

Cannot and will not recommend Lowry Auto Body. Manager gave me an estimate for painting new fenders…read moreon my car. The estimate was for an amount just under $1000. I agreed to this. Lowry technician delivered my car back to me with rough service in the paint, in two places. Manager said this was "dirt from the shop" that "got painted over". He took my car back for correction. Two days later Lowry technician had fixed one area of "dirt painted over". For the other area he just sanded and knocked out the dirt without repainting. The original surface of the metal was exposed. Manager response: "We are done with you. We are not going to do more work on your car. If you don't like it, call a lawyer." (exact words) On the basis of experience I can say: Lowry Auto Body is a horrible choice.

Customer service was excellent. Timely and efficient service. Gave me options to reduce the cost…read morewhich was very timely.

This would have been my third Subaru and 4thpurchase from these guys. I got a big red flyer in the…read moremail advertising 150% over blue book for trade in. I scrupulously filled out all details about my old car, including rust along running boards and damage to left rear quarter panel. They came back with a $5300 estimate online - which was precisely %150 over blue book for this zip code. Long/short - they offered me $500! An order of magnitude less than the online appraisal! They could not legitimately dispute my assessment that the car is in good running order, as they only looked at it for two minutes in the parking lot. I did fail to mention a crack in the tail light, which Jack the Salesman hammered me about, so that must have been why I was so shamelessly low-balled. And Jack did not have the slightest inclination to raise the offer at all. Come to find out that comparables to my old car, with no body issues, were selling for $8-12K on Carfax. I know they were selling because most of the listings were on-hold with purchase in progress. All of my issues were fixable with a bit of sanding, body putty and a professional paint job, which is what I assumed they did. Later that night, I did buy a much better car for a much better deal on Carvana. And I got to keep my old car. So happy me.

- 5 stars if possible! Made appointment for inspection and oil change. Got there and they told me…read morethey don't do inspections! Waste of my time! Shove it!

i have been a frequent customer here for my vehicle and i won't go anywhere else! they're fast and…read moredon't price gouge for an oil change. the new owner is super kind and he's done a lot of work to make it a comfortable and easy experience. as a young woman, it can be uncomfortable to go to other shops or worry about getting scammed but it is 1000% worth it to go here and I felt very comfortable the entire time!

My daughter and I were on our way to see family in Ohio when we had a major brake problem. They fit…read moreus into their busy schedule and got us back on the road in no time. They did an excellent job. They were life savers.

Billy's garage has incredible customer service. A friend was in from out of town and his alternator…read morewent out. They were able to pickup the car, replace the alternator, and have him back up and running in a few hours. Other local garages wanted a lot more money and couldn't provide same day service. We'll gladly return with all car needs!

So far I was happy I was not told I needed battery & tires to pass last inspection in May. I do…read moreneed work on my 2011 Chevy Impala for next inspection. Just glad because I really put only 2500 miles since last inspection. Not crazy about driving much. Too many impatient drivers.

I was 250 miles from home, on-boarding a new client when my truck stopped working. I was in a huge…read morebind and didn't know what was going on. Luckily my wife found this place and had me stop by. The people here took a look at my truck even though it was just before closing, figured out the problem and patched it up for me enough so I could make it back home and get it into my normal shop. AMAZING service that you rarely see any more. I wish this shop was closer to home I'd use them exclusively! THANK YOU guys, you really helped me out when I needed it!

Gave me a muffler shop in Mercer that saved me money. Monroe was telling me I needed a resonator…read moreand muffler that would have cost me a lot more. Hundreds of dollars. I took it to E and E welding and exhaust and they cut the bad pipe off and welded a new pipe in.$80.

always fair, always honest, great prices, super service....and they take care of their customers…read moreand back their products

This is a very busy shop because they are friendly and do good work quickly. They do take walk ins…read moreif you are willing to wait.

Mr.Eisenman is very polite and is quick, a very small garage so he is limited on what he can do and…read morehow many people he can service but I would say he is one of the best mechanics around because he actually puts in the effort and cares about his customers vehicle health and not just a check. I highly recommend him.

I'm a 58 year old Man and have been driving Mustangs "among other cars" since 1982 & was interested…read morein purchasing a 2025 Dark Horse Mustang. I called A. Crivelli Ford, Inc. @ 814-388-5222 on 12/23/2024. I was connected to new car sales, and I said hello, and he replied hello. I said how are you? He replied, good. I said Great! I explained to "him" "did not get his name" I am interested in purchasing a 2025 Dark Horse Mustang. I asked him if "they" were going to get any allocations?? He immediately replied: HOW MUCH MONEY ARE YOU GOING TO GIVE "ME" OVER MSRP?? I could NOT believe what I was hearing?? I said what?? I said I'm NOT going to pay you ANYTHING over MSRP you greedy B_ _ _ _ _ _! Why would I? Then I hung up the phone! THIS IS THE GREEDINESS OF THE NEW CAR SALES THESE DAYS!! UNREAL! Especially considering FORD has an increase of 186% nation average of UN-SOLD inventory vs. last year! BRAND NEW Fords are sitting on lots UN-SOLD going ON 200+ days! This idiot was trying to make up his lack of NOT selling hardly any new cars on MY DIME!! SORRY BUDDY! NOT ON MY DIME YOUR NOT! STAY FAR AWAY from this Dealership!! I cant just cant get over the GREED these days!! THIS IS NOT 2021 ANYMORE! NO-BODY IS PAYING OVER MSPR FOR ANYTHING LATE IN 2024! AND THIS WILL CONTINUE THROUGHOUT 2025 IF FORD DOES NOT GO BANKRUPT BEFORE THEN! AND THE SALES TEAM @ THIS PLACE IS CERTAINLY NOT HELPING THINGS GO SMOOTHLY FOR FORD!

From the owner: With a reputation as The Auto Giant of Venango County and decades of connections with our local…read morecommunity, A. Crivelli Ford is a proud, family-run and family-focused business. Our Ford dealership in Franklin, PA, is Home of the Lifetime Warranty and other exclusive offers designed to make your car-buying or Ford service experience absolutely impeccable. Whether you require commercial Ford truck service from the best diesel techs in the area or want to speak with one of our many tenured team members who have been with the A. Crivelli Ford family for decades, we're here to help with nearby Ford sales, local car repairs and service, trusted auto financing advice and everything in between!