I'm a 58 year old Man and have been driving Mustangs "among other cars" since 1982 & was interested…read morein purchasing a 2025 Dark Horse Mustang. I called A. Crivelli Ford, Inc. @ 814-388-5222 on 12/23/2024. I was connected to new car sales, and I said hello, and he replied hello. I said how are you? He replied, good. I said Great! I explained to "him" "did not get his name" I am interested in purchasing a 2025 Dark Horse Mustang. I asked him if "they" were going to get any allocations?? He immediately replied: HOW MUCH MONEY ARE YOU GOING TO GIVE "ME" OVER MSRP?? I could NOT believe what I was hearing?? I said what?? I said I'm NOT going to pay you ANYTHING over MSRP you greedy B_ _ _ _ _ _! Why would I? Then I hung up the phone! THIS IS THE GREEDINESS OF THE NEW CAR SALES THESE DAYS!! UNREAL! Especially considering FORD has an increase of 186% nation average of UN-SOLD inventory vs. last year! BRAND NEW Fords are sitting on lots UN-SOLD going ON 200+ days! This idiot was trying to make up his lack of NOT selling hardly any new cars on MY DIME!! SORRY BUDDY! NOT ON MY DIME YOUR NOT! STAY FAR AWAY from this Dealership!! I cant just cant get over the GREED these days!! THIS IS NOT 2021 ANYMORE! NO-BODY IS PAYING OVER MSPR FOR ANYTHING LATE IN 2024! AND THIS WILL CONTINUE THROUGHOUT 2025 IF FORD DOES NOT GO BANKRUPT BEFORE THEN! AND THE SALES TEAM @ THIS PLACE IS CERTAINLY NOT HELPING THINGS GO SMOOTHLY FOR FORD!

From the owner: With a reputation as The Auto Giant of Venango County and decades of connections with our local…read morecommunity, A. Crivelli Ford is a proud, family-run and family-focused business. Our Ford dealership in Franklin, PA, is Home of the Lifetime Warranty and other exclusive offers designed to make your car-buying or Ford service experience absolutely impeccable. Whether you require commercial Ford truck service from the best diesel techs in the area or want to speak with one of our many tenured team members who have been with the A. Crivelli Ford family for decades, we're here to help with nearby Ford sales, local car repairs and service, trusted auto financing advice and everything in between!

Customer service was excellent. Timely and efficient service. Gave me options to reduce the cost…read morewhich was very timely.

This would have been my third Subaru and 4thpurchase from these guys. I got a big red flyer in the…read moremail advertising 150% over blue book for trade in. I scrupulously filled out all details about my old car, including rust along running boards and damage to left rear quarter panel. They came back with a $5300 estimate online - which was precisely %150 over blue book for this zip code. Long/short - they offered me $500! An order of magnitude less than the online appraisal! They could not legitimately dispute my assessment that the car is in good running order, as they only looked at it for two minutes in the parking lot. I did fail to mention a crack in the tail light, which Jack the Salesman hammered me about, so that must have been why I was so shamelessly low-balled. And Jack did not have the slightest inclination to raise the offer at all. Come to find out that comparables to my old car, with no body issues, were selling for $8-12K on Carfax. I know they were selling because most of the listings were on-hold with purchase in progress. All of my issues were fixable with a bit of sanding, body putty and a professional paint job, which is what I assumed they did. Later that night, I did buy a much better car for a much better deal on Carvana. And I got to keep my old car. So happy me.

Great place to shop and browse for a good vehicle. Jim, Chrissy, Larry, and Rick are great people…read moreto assist you. They are pleasant, knowledgeable and very helpful ! I would highly recommend to give them a try

We were looking for a Toyota RAV4 for our daughter. We selected a vehicle, and tried to put a…read moredeposit on my American Express card, but I was told they don't take Amex due to the high fees; ok; paid with another method. We planned to return to pick up the car 2 days later. We were never informed that the down payment must be a check or cash, (until we made the 35 mile drive there) so we had to go again the following day. The manager at no time ever apologized for the lack of communication; in fact, never bothered to get off his chair to come address the policy with us. They promised us a gas card for our trouble, but that didn't happen either. When I asked who the manager reports to, so I could have a conversation with them, I was told there was no one I could talk to! The finance person, Tera, was very kind and helpful, but the rest of the process was very disappointing. If you buy a car here, be sure to ask a lot of questions, because they don't offer much information willingly. We also called the next day to tell them a light was not working, and the salesman was supposed to get back to us the next day with arrangements for replacement; nope! That didn't happen either. We won't be purchasing any more vehicles there for sure.

We use this auto sales frequently - very nice, friendly, experienced group of people. I would…read moreadvise you to give them a try if you're looking for a new or used vehicle in the area. We always recommend them to our friends and family‼

Bought a car and didn't even make it home from the dealership. Was in the garage for two weeks and…read morehad to put $3,000 into and still finding things wrong with it. At this point we have almost put as much money into the car that we paid for it. They knew things were wrong with it and they said they would have it fixed but wanted to us to wait weeks for them to find a mechanic to take it to because apparently they don't have one or know of any. We said that we couldn't wait for the car to get fixed because we needed it and already paid for it. How do you sell cars without any mechanical knowledge? They also said that they would pay for us to take it somewhere and they never went through with it and we are stuck with a junk car. The one sales man that wasn't actually our sales man was nice but when we had to meet the real one he was rude and didn't even talk to us when we signed the papers for the car. We were also told that our car was at one dealership and had to drive across town to the other one once we showed up and they didn't have it. While we were waiting for our papers to go through we got a call from our salesman telling us that he couldn't sell us the car for that price but his brother, the other salesman, was the one that told us that price so that's the one we ended up paying. They don't stick behind there cars and don't wanna keep customers very badly or they will make things right. Really wish they would have done something about our car and made things right and we wouldn't be in this mess

Car left for oil change and tire rotation. Wife picked up the vehicle. Got home to find I was…read moredouble billed. Called...no one answers the phone. Left a message. We'll see what happens.

In truth, I cannot speak to the sales department. I can, however, express extreme dissatisfaction…read moreover multiple occasions with the service department. I have finally given up and feel it is time well spent to take my vehicle out of town. I would not consider purchasing a new or used vehicle from Northpoint based on the poor quality and lack of concern for the customer expressed by the service department

Stopped in your dealership last month looking to trade my truck in on a new one. I told your…read moresalesman that I wanted a black 4x4 with black leather interior. He comes back with a list of trucks that were white, cloth interior and everything in between. After the second try he found what I was looking for at another dealer. He then quotes me a price of MRSP and insulted me on my trade. I know this is the game they play and they go back and forth. So I cut to the chase and told him what I wanted to pay for the truck. NADA trade in for mine plus invoice for the new truck. He laughed and said that I would never get anyone to agree to that. Well Joe Taylor Ford...... I drove that truck home from NY last night and got a better deal than I was looking for from you. And we wonder why people don't shop local. By the way maybe it's time for that salesman to retire caused he seemed confused.

I could not be any more disgusted with Terri of Lowry Auto body in Franklin, Pa. My uncle…read moreunexpectedly passed away in November. After months of searching, we discovered that His stolen bike had ended up in their impound yard in June. an hour away from where we live. After a slightly unpleasant first conversation with Terri to try to get some info on whether or not the bike was still there, i reached out again after i had more information and reexplained the situation and Terri spoke to Tim who said they would wave to massive storage fee and give us the bike back for the cost of the tow (which we were shocked at how incredibly kind!) if we brought the title, and showed up before 4pm monday-thursday. Fast forward 2-3 weeks after a few failed attempts to get off work in time to get a truck and trailer secured (and a few phone calls to reschedule), my brother and his friend were able to go get the bike. they showed up at 2pm on a Wednesday, they were "greeted" by Terri who said they didn't have anyone to release it and help load it. my brother said no problem, he and his friend could load it. she then stated "well i dont know if tim's gunna honor that price anymore, but you can leave a deposit" my brother obviously declined and just went to leave. as he was turning around in their parking lot he noticed a bike that looked like my uncles behind a gate, he parked the truck to walk over and assess any damage to the bike due to it being stolen and sitting outside for the last 8 months. before he even got to the gate Terri came running out of the building screaming at him telling him to "get the fuck off" her property and just acting like a lunatic. he got in his truck and left then called me to explain why he was leaving without the bike. I called Terri as she and i had somewhat of a repour to see what we needed to come get it and if i was missing something. She proceeded to tell me that she didn't care for the way my brother conducted himself and that he trespassed on her property, tried to steal the motorcycle, etc... she also told me that because we didn't come get it soon enough and have had to reschedule that they may not honor that price and that we wasted their time and resources. She told me that she's "dealt with people like you before", whatever that means. She then explained that she was upset that i had called 3 times over the span of 2 weeks when trying to locate it but also mad that my brother hadn't called when he was coming up to get the bike. the next day i called in to speak with Tim, who was pleasant and did not seem to share terri's aggravation about the situation. He honored the price he had quoted and my parents were able to pick it up this afternoon. Tim and all of the employees were helpful and pleasant to deal with throughout this process. Terri is absolutely the most unpleasant human i've ever encountered in a business setting. she must be an owner cause there is no way an employee with that sort of attitude would still be employed.

Cannot and will not recommend Lowry Auto Body. Manager gave me an estimate for painting new fenders…read moreon my car. The estimate was for an amount just under $1000. I agreed to this. Lowry technician delivered my car back to me with rough service in the paint, in two places. Manager said this was "dirt from the shop" that "got painted over". He took my car back for correction. Two days later Lowry technician had fixed one area of "dirt painted over". For the other area he just sanded and knocked out the dirt without repainting. The original surface of the metal was exposed. Manager response: "We are done with you. We are not going to do more work on your car. If you don't like it, call a lawyer." (exact words) On the basis of experience I can say: Lowry Auto Body is a horrible choice.