Extremely bad management (GM very disrespectful) and customer support. My 2017 BMW 330i was there from Oct 2025 to Dec 2025 for a front bumper paint repair the size your fist. They claimed they could not paint it and had to replaced the entire bumper despite not having ANY PHYSICAL damage other than some paint came off from someone backing into it. Then they claimed they couldn't find a matching bumper. I found a front bumper in seriously less than 5 minutes of searching on eBay. Then I had go to them and complain about it taking so long to paint and install. This should have been a 5 to 7 day job and they turned it into a 10 week nightmare! ​ Based on my experience, save your future wasted time & money, go somewhere else! read more

The worst place ever due to the management and the lack of empathy they have as if you have to use them . Never again will I take my vehicle to them . Communication is zero until they ready charge you read more

Bad customer service. A simple inquiry of a quote resulted in a intense lector on the way they do business. I asked for nothing but an explanation and was treated with complete dis-respect. I am not even a customer yet and now confirmed I will take my business elsewhere. I can only imagine the conversation if a had a problem vs. a question. read more

I went to Joe Stewart to get a quote on a small dent repair. Instead of giving me a quote for a future repair, Conrad took the car into the shop and fixed me dent...Right then and there. It was awesome. This is an incredibly organized, super friendly business. They do fantastic work and I couldn't be happier with the repair work done on my car. I will continue to have all bodywork at Joe Stewart simply because there is not anybody better. read more

Joe Stewart Collision of Collierville is amazing! Thank you for being honest about the repair process and working with Allstate to get me back on the road quickly. My Rogue looks brand new!!! Great customer service and quality repairs. THANK YOU!! read more

These guys were very helpful for me to identify the problem with my recent purchase. Problem got fixed and the charge was very very reasonable. Thank you read more

the best ever you should take car there and have good service and I will go back and they are really nice and I can say it was worth it

I wouldn't send my worst enemy here. Don't trust this shop. The manager Dan lied straight to our faces when asking to pull procedures on how my car was supposed to be properly repaired. They glued the roof on my 2016 Denali which ultimately totaled the vehicle out due to the improper repair. When I picked up my car the cup holder was FULL OF BOLTS. Sunroof no longer worked. ROOF LEAKS WATER. Owner Kelly, continued to backtrack and put us off. The repair took 4 months until I could pick it up. Do not trust joe Stewart's body shop. I hired a post repair inspector to fight the insurance company who steered us to their shop. It took them no time to decide that the vehicle should be totaled out based on how poorly joe Stewart repaired it. This shop has zero respect for anyone and doesn't care about the safety of your family or your kids during the repair of your vehicle. The lack of character that Dan the manager showed was enough for me to feel the need to leave the review. Beware. read more

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Use with caution. My car was at this shop for 3 1/2 months, with delay after delay. When I did pick it up this week the interior had the odor of a strong chemical that I could not air out with windows down on a drive of over 90 miles, left outside with windows down for over 25 hours. They claim it was the leather smell even after being notified that it had been determined to be some sort of paint thinner by independent body sources. I know the difference between leather smell and a chemical smell. No amount of trying to pull the odor out is gonna work. They have ruined a perfectly good car and paid for. Guess I'll have to drive it breathing a chemical solvent. Will not take responsibility for staff error. read more

I am having a terrible experience with Joe Stewart. They've had my car since 12/12/18 and they still have not completed the repairs. That's right -- 3 1/2 months! During that entire time, "Tim," their service rep. has never once even called me with an update. I have always had to call him. Whenever I do, he's very rude. He repeatedly claims they found more damage and blames the insurance company for delay in authorizing more repairs. I took my car here because they were referred by BMW but I sure do regret it. Don't take your car here unless you're prepared for rude treatment and to wait for your car for a VERY long time! Marcus M. read more

Use with caution, on Second thought run away. My car was at this shop for 3 1/2 months with delay after delay. When I did pick it up this week the interior had the odor of a strong chemical That I could not air out with the windows down for a drive of 90 minutes. They claim it was the smell of leather even after being notified that it had been determined by an independent shop to be some type of paint thinner or solvent. I know the difference between a leather smell and chemical smell. No amount of trying to pull the odor out is going to work. They have ruined a perfectly good car that's paid for. Guess ill have to drive it smelling/inhaling a dangerous chemical solvent which could cause death. They will not take responsibility for their error. PS even after towing it back to collierville because of the toxic smell, they are telling me I have to come pick it up and drive back. WOW, talk about bad business. read more

their service is absolutely horrible. they are totally overrated. even if the mercedes benz or bmw dealers refer you do not, do not, do not use them. super sorry. issue after issue when picking upthe car. cannot ever get it right. will never use them again or refer anyone!!!!!!!! read more

Quoted that repairs would take a full business week. It took two. I was not called with updates. I called left a message to be called, it was not returned. The day before car was ready, I was called and told a light was broken (didn't know when it happened, just broken and that they had to order another) Came to pay for car, they tried to charge me for the "broken" light (168.00). This was not in original estimate. Dan told me you pay for whatever damage happens when they disassemble/assemble your car. I asked to see the "broken light", it wasn't broken, it was taken off and the rubber sealant wouldn't stick back on. This is something that would have been known when they gave me the original estimate. After I refused to pay and asked for broken light to be put back on my car, Dan then took the charge off my bill. I never got an apology, only a smirk and terrible customer service. I used this place a couple times before couple years ago without problems. BMW should not recommend this place any longer. There are other reputable places that will be happy to take your money without the bad customer service. read more

Be prepared on the front end --the estimate for the completion of work will be twice the number of days initially quoted. The admin at the front desk was very polite and professional, the service technician was trying. I was quoted 3-4 days, I had an appointment to bring my car in on a Monday and it will be ready on or before Thursday. That did not happen. My car was not ready on Friday either. The manager, Dan, said he would call me with an update before the end of the day Friday--no call. When asked, Dan could not offer a rental car for the weekend. For possibly less than $100, they said they could not. It was finished by the end of the day Monday, today. I was a "self-paying" customer who had my choice of businesses to get my repair completed. I am also a customer who needs my car, thus the experience was not at all what I expected. Very disappointed with all the excuses. If they would have told me they would have my car for 6 days and over a weekend, I could have made a better choice. read more