Perfection Auto Refinish absolutely lives up to their name…read more From the very first phone call to the moment I picked up my vehicle, the communication was flawless. Every step of the process was clearly explained, timelines were honored, and I never once felt out of the loop. In an industry where communication often falls short, this team truly sets the bar. Whitney deserves special recognition. She is exceptional. Professional, responsive, patient, kind and genuinely good-hearted, she made what could have been a stressful experience feel easy and handled. She followed up consistently, answered every question thoroughly, and treated me like my vehicle truly mattered. That level of care is rare and deeply appreciated. The quality of work speaks for itself. My truck looks incredible. You can tell this is a shop that takes pride in their craft, their process, and their people. If you are looking for a body shop in Memphis that actually delivers on professionalism, transparency, and high quality results, Perfection Auto Refinish should be your first call. They have earned a lifelong customer!

I absolutely love this shop. I have a volkswagen and I refuse to take it anywhere else. Jeff and…read morehis staff are amazing and soooo friendly. Jeff found out my husband was a diabetic and he went out the way to give him some diabetic friendly pie. Everytime that I have an issue with my car they take pride to make sure everything is perfected. I had several issues going on and they pinpointed each issue and gave me a breakdown that I could understand as well as afford.

I placed my car in their shop for service and paid nearly $3000 one repair after another repair…read moreand my car still isn't working. It was towed to their shop 4 times at my expense and now they don't want to honor their warranty. share share share They put clamps on the wires connected to the pig tales and Mecedes Benz fuel pump comes fully assembled. The wires were cut. I was driving around with wires floating around in gas. Doug said he didn't know how that happened and he knew how?! Bad experience period.

TLDR: Don't go here. They are shady. My husband and I went…read morein to get our knock sensor replaced. They gave us a $370 estimate for parts and labor and when it was done tried to charge $1000. We called back after discussing the price change and they changed the story. Saying "oh he wrote the labor too high by accident . It will actually be $510" because they also replaced the intake valve and an ignition coil without confirming with us if that was okay. When we decided to not argue the $510 and just go get the car, they changed it to $594 once we were there. They were unable to explain why they did so much without confirming if we wanted the extra work done. We are not rich and I don't know a lot about cars and so I couldn't really argue. But just calling to tell us what was going on before doing it and charging us after the fact would have gone a long way. I won't say they scammed us because they did fix the issue with my car but it was absolutely shady and I would recommend them no one. They are taking advantage of people. I would have accepted a variation in price due to parts being more expensive than they thought. But they should have communicated with us when they did more than we agreed to. Also the ignition coil had nothing to do with the knock sensor so they shouldn't have replaced it without permission. So disappointed.

Quality work, on time, friendly reception handled the insurance issues. Very nice facility…read moreconvenient to Collierville.

Had my front bumper replaced here, the clips never stayed in (not sitting flush), lots of moment…read morelike it's not on right, and parts of the trim came off as well. Tried calling about how to move forward, went to messages and never heard back.

This group is AWESOME! Customer service is alive at Bartlett Body Shop! They are very talented and…read moreknowledgeable about their craft. They are efficient and COMMUNICATE WELL! Not only did my truck look awesome when they were done - they gave me a follow up call to see if there were ANY issues and kept in touch. My accident was during the holidays and they got my truck repaired before Christmas which I never thought would happen. THEY ARE THE BEST !!

Phillip at Bartlett Body Shop is amazing, very professional and knowledgeable. My husband Eugene…read moretook my car to the body shop and spoke with Phillip to explain all of the concerns going on with my car. Phillip explained in thorough details what all needed to be done, gave two estimates and a timeframe that he could get the job done. We took my car into the shop on Wednesday evening and received a call on Friday letting us know the car was ready. He stated that our car didn't need the higher price estimate. We were charged the lower amount. The work performed on the damages were totally gone when they got finish. Thank you, Phillip for a job well done. I would highly recommend Bartlett Body Shop and ask for Phillip.

Shout out to Austin for coordinating and getting my Corvette fixed fast! I had a breakdown and my…read moreusual shop is the HUB auto, but they don't work on Corvette's so they referred me to this location. Steve auto had my car finished within 12 hours. I was so happy and they replaced some additional things that I needed. The price didn't matter, but I did LOVE the quality of service and professionalism.

I took my car up to Steve's because it's close to my neighborhood and I've never used them before…read morebut thought I'd give them a try. My clutch pedal was starting to lose pressure. This is something I've had fixed before by simply replacing a faulty slave or master cylinder. I let them know this while describing the issue. After saying this was most likely the issue, I was asked if the clutch had been replaced. Later I got a call back and they said that I was getting good pressure with the cylinders and that wasn't the issue. Instead that I was going to have to get the clutch replaced. I walked back up there and paid the $150 "diagnosis" fee that increased to $187 upon payment, citing taxes but not mentioning the $15 fees added. I told them I was going to get another opinion. A mechanic I know that changed the cylinder last time took the air filter off and checked the slave cylinder and showed me that fluid was leaking out very noticeably. Steve's hadn't bothered to even check the cylinders or they would have seen fluid leaking out. I'm guessing they just took it into the bay and pushed the clutch and decided I need a whole new clutch. My friend mechanic ordered a $60 part, the faulty slave cylinder, and the car is back running just like it was before. So Steve's got my $187, but not another cent from me. I hope it was worth it for them to get a small amount from me on the short end instead of a trusted customer in the long run. Avoid these crooks!

Amazing place! Great service and nice folks. Got the job done! Got to me quickly …read more What more is there to say

I have never dealt with a more professional and honest auto repair shop. I called after closing on…read morea Friday, they returned my call first thing Monday morning,. I took my car in that afternoon Dan told me they would try to have it back by Friday afternoon and THEY DID! Beautiful work, beautiful people! I highly recommend Dan Abernathy's shop. Go there you will never regret it! My car looks brand new. Thank you Dan.

Dad here. My daughter had just moved to Memphis and needed help with a slow leak in a tire (nail)…read moreand an annual oil change and check up. Someone gave her a strong recommendation for Barton's and I understand why. Fast, friendly, professional service. No attempt to upsell her on any additional service. I'm extremely grateful that she found them. They definitely earned a new customer.

Very helpful manager and staff who got me in and done within 24 hours for a broken strut, sway bar…read moreand new brakes. Great service and fair pricing! Recommend for anyone looking for an honest and reliable mechanic in the Midtown area.

Amazing service!!! Have teenagers will definitely go back! They fixed my car in under an hour!!…read more Super friendly.

Fantastic job on my wife's Lexus . Repaired the dents, and buffed it up---looks good as new!read more