Absolutely horrible experience with Four Seasons Carpet -- the installers Lowe's sends out. Even…read moreworse, their Field Supervisor, Sean Thatcher!
Let me be very clear: this company should not be trusted in your home.
The installers were careless and caused visible damage to my property during installation, and instead of owning it, they completely avoided responsibility. No accountability, no professionalism--just excuses.
Even worse, when I tried to address the issue, I was treated like I was making it up. There were no time-stamped photos provided to prove the damage existed prior, yet they still tried to deny everything. It's insulting and unacceptable. I was able to provide them time-stamped photos of all the damage immediately after install.
Because of their negligence, I had to pay out of pocket to have a painter come back and fix the damage they caused. Why should a paying customer be stuck cleaning up after "professional" installers?
This wasn't just inconvenient--it was stressful, costly, and a complete waste of my time.
If you're going through Lowe's, be warned: this is the level of service you may get from their contracted installers. I expected professionalism and respect for my home and got the exact opposite.
I would strongly advise anyone considering Four Seasons Carpet to go elsewhere. Save yourself the headache, the damage, and the extra expenses.