This is an update from a recent visit. Hilton was very…read moreresponsive to troubleshooting my problem that set numerous codes, but then would not indicate a failure after the codes were reset. They worked diligently to locate the problem and charged me very little in the process. I greatly appreciate their help.

Hilton automotive is the best automotive team in our north central Florida area. Honest, reasonably…read morepriced, high quality work! Been my go to automotive service providers for seven years, helping keep my oldy but goody 2010 Lincoln MKX in top performance. Don and his crew are incredibly conscientious. I don'task anymore "how much will it cost?" Service rates far below dealership hourly rates, and warranty parts and service better than any others. Praying they stay in businessfor many more years. They are a great service to our local community and much appreciated. Loyal customer

Excellent service. Nice job. The value was right on due to insurance. Car was done nicely as…read morewell as my truck.

I would love to give a good review, but I went to try to get my car fixed and they came with the…read morestupid idea that because my car was half fix with another body shop they couldn't help me because of a "conflict of interests ". Since when? I think both manager are friends... because the manager from this location agree with us, that the damages in my car where cause by the accident we had from a RAM going at 40 miles stop with us. Also call corporate and they didn't have an answer to that and hang up on me.

Will definitely recommend and use them again! Very kind and helpful. They are willing to explain…read moreeverything going on and give you advice to help in the future. They had my truck in and out and did a great job over all.

Terrible is the best I can describe the service. I had a specific appointment to have my truck…read morelooked at. I brought it in with a relatively minor problem. Sadly, the shop uses appointments like doctors. Where appointments are for patients, but not for the attending physician. So, I waited a couple of days to get the appointment, and had the truck towed in before the specified time. They never called me, I called them, ONLY to be informed, they never got to my vehicle and it would be the next business day it would be looked at. The shop was closed for the weekend, ugh! I waited until later the Monday afternoon, still no call from them. So, I called again. And, got informed they couldn't look at my vehicle until Tuesday because they were short handed. I finally got a call on Tuesday the truck was ready. When I asked about getting a discount due to the truck languishing in their shop for 2 days, (plus the weekend they were not open). They got really pissy with me about me being irritated due to not getting my truck back "sooner". I was charged the full price. No apologies, MY RECOMMENDATION, IS TO TAKE YOUR BUSINESS ELSEWHERE. ITS A SHIT-SHOW for customer service. Please explaine to me in specific language exactly what an APPOINTMENT is for! They were great at excuses but terrible at service. Never use them!

My new car was scratched as a result of a minor incident in my driveway. Ralph did a great job…read morefixing it as promised at a very reasonable price despite being a difficult color match. I recommend this business highly. Thank you Ralph and team!

Creepy experience , I got a false, expensive diagnosis. There are other transmission shops in…read moreOcala ! Do yourself a favors and go elsewhere..

First off let me say that I initially met with Lisa who was very friendly and seemed trustworthy…read more I explained to her that after a check engine light showed up I had Auto-zone run their scanner on my vehicle. They did so free of charge and returned error code P1757 recommending to replace the governor and possibly the transducer in the transmission. I further explained to Lisa that after the governor and the transducer were replaced, the check engine light returned with the error code P0868. She said they could do a full diagnostics for $150 made be a transmission specialist. She made a note of the recent history on my ticket. I told her I would leave the scanner reports and changed parts in my truck cab in case their technician needed to refer to them. A few hours later, a gentleman who I believe to be the owner called me, saying that they would need me to approve an expense of $600 to $900 for them to finish the diagnostic, because they would need to drop the pan to go further into figuring out what is wrong. I declined and asked when I could pick up my truck. He said he would have to see because they would first have to put my truck back together if I was declining to go any further. I confirmed I wanted my truck back and he said he could have it ready later in the day. When I got there i asked what they had done. it turns out they had only plugged in their scanner and printed out the report. The same type of report I had told them Autozone had done for free and that I had left for their convenience in my truck. I paid my $156 and asked to see the report. obviously it returned the exact same two error codes P0868 and P1757. Nothing more. It took them all but 3mn to start the engine, plug in the scanner, turn off the engine then plug the scanner into their computer and print out the report. So when I remembered that over the phone, the owner had claimed that if I wanted my truck back he would have to see to "put it back together" this was a huge red flag as to their honesty and straight forwardness. When I asked him in person why they did not do more diagnostics then simply running a scanner, when they knew I had already done so, he responded that he was not going to have his guys drop the transmission pan for $150. I would not have had a problem if he had been upfront and had explained that his diagnostics would be nothing more than plugging a scanner. i would have likely skipped that step and asked how much it would cost me to get an actual professional transmission diagnostic. When I got home from their shop, I was surprised to realize that my box with the parts and diagnostics report made by Autozone were no longer in my truck. Needless to say I will find someone else to work on my vehicle.

These people are very busy but do their best to fit in emergency situations such as I experienced…read more I would recommend this place in a heartbeat. If I had to say anything negative at all it would be that the people who check you in could be a little more person able. The guys were a bit gruff and made various customers including myself feel like a big inconvenience. Listening to the complaints of short staff and managerial indifference of its employees should be discussed out of customer ear shot. But, having said that they did get me in to replace my blown tire in about 2 hours. My wife who is 75, stood outside with me in the heat with 2 dogs because the waiting room inside was full. They might want to consider expanding the waiting room. Eventually we got the car back and although the transaction had no friendliness to speak of, they did take care of me and we were on our way. I still appreciate the effort of all concerned. Guy and Elaine Hartford of Ocala Florida

Jose and Richard were excellent with the customer service. Jose checked my tire for me and filled…read moreit up and sent me on my way as for Richard sold me the tire a week prior.

Went to test drive used Honda CRV. Eric Jorgensen greeted me right away, and stayed late to work a…read morefinancing deal. I got all the information I need for a smart decision.

Sales are much more up front than many other dealers. Service dept works well, and the body shop is…read morea little vague in giving estimates.Could use better C/S in body shop.

Tim was awesome to work with and definitely went above and beyond! His shop manager was so great…read more Knew I was in a crunch due to school and work and came through! Can't give them a high enough rating!!! Experience was top notch and wow my car looks brand new!!! Call Tim!!!

Excellent customer service and workmanship. My car had a kerfuffle with my recycle box and my…read moremechanic couldn't fix it. Tim and Central Florida Collision handled it in minutes. I'm super pleased.