My wife and I were involved in an accident recently and the insurance company was GEICO insurance. This was not our insurance since the collision was not our fault, so I wasn't sure what to expect. After spending over 35 years in the auto repair business, I expected this situation to be a difficult one since most insurance companies try to cut repair costs by using used parts or aftermarket parts. However, I contacted Mike Zarem, the manager at Caliber collision who advised me not to worry, and that they would take care of getting my car repaired just like new and would deal with the insurance company on my behalf to make sure the car was repaired with genuine Honda replacement parts. On the day we had scheduled for me to drop the car off for the repairs, I was greeted by Mike and his service advisor Shaun Strachan. After only a minute or so of looking at the estimate I was given by the insurance company and comparing it to the visable damage they saw on the car, they found some needed repairs that were not on the original estimate. They both assured me that they would handle any supplemental damages directly with Geico on my behalf. Shaun then contacted the local Enterprise rent-a-car office and they came and picked up my wife and I. While we waited for the rental car, Mike and Shaun explained how long the repairs should take and gave us an estimated completion time of the repairs. Of course, we understood that sometimes they can be held up on a job because of parts delays and waiting for insurance supplements. Shaun made a point of contacting us several times during the repairs to keep us informed on the progress of the repairs and verified the completion day and time with us. On the day we went to pick up the car, we were greeted by Mike and Shaun. Then they went over the paperwork with us completely and explained the repairs in detail. Wow, I was shocked to learn how much damage was overlooked by the insurance company on their initial estimate, but was relieved that Mike and Shaun handled it like pros. When I saw my car, I could not believe it was the same car I had dropped off a few days earlier! The car looked as beautiful as the day we purchased it! The fit and finish was as good as new. You could not tell the car was ever even involved in a collision that cost over $5800.00! I highly recommend this shop and the staff for taking such good care of our car. They made a stressful experience stress free! My thanks again to Mike Zarem and Shaun Strachan! Signed, Lawrence Hansen read more

Being involved in an accident and dealing with the ensuing issues of car insurance, fault, and loss of transportation can ruin a day. Caliber Collision salvaged what had been thus far a terrible day with great service, and expert craftsmanship. After being hit by another vehicle, my Insurance (USAA) suggested I looked into Caliber as they were the best body shop in the area, and USAA has a great working relationship with this establishment. thereafter getting my car back and looking at the work they have put into my vehicle, my insurance company was correct in saying Caliber is the best auto repair shop in Ocala. Caliber Collision even called a car rental company to take care of my transportation needs while they worked on my vehicle. The back passenger side of my vehicle was struck by a large SUV going across 3 lanes of traffic. Sean and his staff at Caliber were able to fully repair/paint/reassemble my vehicle two full days ahead of schedule. My vehicle was came in on Monday, and was out by Friday morning. In addition they repaired areas of my vehicle that were not affected directly in the crash, such as minor scrapes from UF's small cramped commuter spaces. Through 4 days of work I received 3 phone calls from Sean and his staff giving me updates on the progress of my vehicles, allowing me to adapt my schedule around the state of of my car. Caliber Collisions's staff is very helpful, and their waiting room was stocked with refreshments to better accommodate customers. 5/5 read more

I wasn't happy when I met the Caliber Collison guys (not because of anything they had done). A poor installation of my windshield a few years ago caused rust that damaged the integrity of the roof and pillars. But Sean and Mike were honest and told me the truth and gave me a fair price for a major job or repairing it. Now the car looks brand-new. They also helped me work with insurance to get my company to pay for a good portion of the repairs. I couldn't even tell that it was worked on! Thank you! read more

I was very pleased with the service I received at Caliber Collision. Shawn evaluated the damage on my car, did the estimate, and kept me informed every step of the way through the repair process. He was polite and courteous. Whenever I called, Chrissy and Bobby were also polite and friendly on the phone. I highly recommend Caliber for their work and for how they respectfully work with their customers. read more

I thought my car would never look the same, but I was reassured it would......wow.....looks better than new...thank you for doing such a great job....the people , service and work were better than I imagined...thank you so much...couldn't be happier read more

I would like to thank Bobbi, Shawn and Mike. Great service start to finish. My wife's car looked like new again. It's been a while since we had to use a body shop. Caliber Collision exceeded my expectations. read more