Aug 30, 2021IRT VEHICLE CLAIM 1174733-009 2020 CHEVROLET SLV1500 CRW 4X4 HI CTRY Owner Chester H Pelt Jr CDR USN Retired 141 Randy Rd Ashford, AL 36312 Ph 334-701-5019 INCIDENT REPORT regarding the repair for claim listed above: When I dropped off my truck for repair to the left bed wall and the tailgate, I had two people in the office of Joe Hudson auto repair on Honeysuckle in DOTHAN , AL acknowledge my special request," Be sure the 7 way plug INSIDE the truck bed that was installed when I had the 5thwheel hitch installed in January, 2020 is put back in correctly so I don't have to go 25 miles back to my house and hook it up to my trailer and find that I just have to come back." That was the one thing I pointed out to Mike for special attention and I saw him put a note to that effect on the work order. TODAY I went in to pick up the truck I was told that they did not have a tool that simulated a trailer to check the plug. I ask Mike, my appraiser, to go back and talk to the shop people and see if they installed the plug inside the bed correctly. He came back and said that their guy has a similar plug in his truck and he was sure that it was installed correctly and it would work (FIRST SMOKE UP MY BUT STATEMENT). I paid my deductable and took the truck home. The truck did NOT detect that the trailer was connected when I plug the pigtail into the plug inside the bed. IT DID WORK when the pigtail was plugged into the plug on the bumper. I got out my multimeter and my wife and I checked for continuity between the bumper plug pins and the bed plug pins and found NOT A SINGLE PIN had any continuity, ALL WERE DEAD I called Mike and was asked to bring the truck back in. Another 25 miles later, I explain to Mike that the wiring harness to the bed plug must NOT be right. He took the truck back into the shop and he looked under the bed and saw a plug hanging inside the wheelwell behind the bed plug that did not look right and called attention to the shop manager. Mike came back out and told me that someone had "forgotten" to plug in the harness to the bed plug. John, the shop manager, came out and told me that the harness had been installed upside down and the plug hanging outside the bed plug was suppose to be installed between the bumper plug and the truck's wiring harness. While I was waiting for the harness to be correctly installed, I was sitting inside waiting when a new customer came inside. This customer WAS WEARING A MASK CAUSE LARGE SIGNS ON ALL THE GLASS DOORS AND WINDOWS OUT FRONT MAKE IT VERY CLEAR THAT NOONE IS TO ENTER WITHOUT MASK. (Mask mandates had been withdrawn months earlier and when we turned in the truck NO ONE appeared to care and no one I could see was wearing a mask). SO the lady finds no one at the desk in the lobby; CHRIS is the man in the office behind me; I'm sitting right beside his door; said that Kelly, the lady that holds that business together, would be back shortly. The lady WITH HER MASK ON starts toward Chris's office door, get no closer than two feet from it when CHRIS shouts at the lady, "DON'T COME IN HERE, I DON'T HAVE MY MASK ON!" Unbelievable rudeness!!! I got up and went outside, followed by the lady who was very angry, got in her car and left. The man sitting across from me also got up and left saying "he was fed up with this place", got in his car and left also. The last person waiting in the lobby could not leave cause they had her car but she was also appalled! SOME PERSON OR PERSONS IN JOE HUDSON AUTO REPAIR HAS DECIDED THAT HE OR SHE HAS THE RIGHT TO BE RUDE TO CUSTOMERS! I DON'T to ever go back and request that IF I ever have the need for an appraisal in the future, that USAA assign me another company to go to. Rudeness like I and others witnessed today is UNCALLED FOR! Meanwhile, the shop manage comes out and tells me that he is just a body man and can not check the plug. I explained to him that I had brought my multimeter with me and if he did not have one he could borrow mine to check and see IF the bed plug MIRRORED the bumper plug. He goes back to the truck; he comes back out and says that the truck has to have the read more

Top notch service. My wife's car has been under the knife in there shop 4 times in the last three years (one fender bender, one incident where someone backed into the side, and two separate deer strikes). Each time, the service and quality of the work have been outstanding. The negotiations with the insurance company were seamless, and the customer service was friendly and helpful. They stay very busy, so a couple of the repairs where the car was safe to drive were scheduled a week or two out...this last time, a deer took out the radiator, and they started work in two days and had it back to us in a week. I honestly hope to never need their services again... but I know where I'm going if I need another repair. Thank You! read more

Excellent customer care and service! I got calls and texts throughout the process. I never "wondered" where my jeep was. The app to track progress is so convenient. I am completely satisfied with the job they did and happy to recommend them. In addition, I have GEICO insurance and the partnership that Joe Hudson's has with them is amazing. There was always a GEICO rep on site to look at my jeep with me (in addition to JH's staff). GEICO even had my rental waiting on me in the parking lot. An ENTERPRISE staff had me in a rental and back to work in no time. My whole experience from the time I called GEICO, to visiting Joe Hudson's, to renting from Enterprise, to getting my Jeep back was extremely smooth and stress-free!!! read more

I am very pleased with the repair and customer service I received from Joe Hudson's. From my initial contact with the lady at the front, who processed my car in, to my contact with the repair staff - very professional, courteous, and pleasant to deal with. Having a car repair done is a lousy thing, but Joe Hudson's staff made it easy and painless . They kept me well informed every step of the way on the progress of my car repair. And my vehicle was clean and ready when they said it would be. If I needed to, I would take my car back there and recommend Joe Hudson's to my friends and family. Great work! read more

The JHCC in Dothan, AL does an incredible job from start to finish! We had two vehicles repaired there and the process was easy and consistent both times. They keep you informed throughout the process so there are never any unexpected surprises. From the customer care person, to the estimator, to the body shop, to the paint shop, to the detailer, we were beyond impressed and they exceeded our expectations both times! We have and will continue to recommend them to everyone! read more

This is the third opportunity we have had to use Joe Hudson's collision center. I would like to say they are very professional and take time to do the job correctly. They notify you every step as it goes through their work progress. They work efficiently in a timely manner to return your vehicle in great shape and they even clean it inside and out. read more

I had my 2016 Honda Civic repaired due to denting over the rear tire and tire scrubbing. They had the service completed promptly (it was two days before traveling), they walked me through every step, and notified me via text or phone call through each phase of the process. The work was great and so was the customer service. read more

From the time I dropped my vehicle off up to the time the keys were handed back to me... I knew exactly what was being done to the vehicle. I got a txt, email, & phone call each time it was being worked on. My vehicle looks amazing! Great job Joe Hudson's Collision Center! read more

I would definitely recommend Joe Hudson Collision. Mrs. Eldridge at the front desk was very welcoming. The technicians did a great job on the repair and they kept in touch with me regularly to keep me informed on the different stages. read more

My car look absolutely perfect when it was returned to me and I will definitely recommend Joe Hudson to anyone who needs body repair and paint work. They kept me informed every step of the way I was very impressed! read more

I received very good service from Joe Hudson Collision Center. Very prompt with updates and very informative about the up keep of the car after being serviced. read more

Had the best experience!!!!!! Did exceptional work!!!!!!! Staff was very friendly and courteous!!!!!! Thanks Erick Pope read more

Great customer service. Kept me uplated about my car during every step by text message and a phone call. My car looks good as new, THANKS!

Everybody was outstanding! Will definitely return for any auto body needs! Thank you all!!! -Jastanie M. read more

Awesome experience the whole way through. Very accommodating and informative. Detail team was great.