If you enjoy outlet shopping, the Williamsburg Premium Outlets are definitely worth a visit. The…read moreplace is enormous--probably twice the size of any outlet center I've visited in years. Just about every major brand you can think of is here, making it easy to spend several hours shopping if that's your thing. The only downside is the layout. Instead of being designed so you can start at one end and work your way through the entire center--or follow a convenient loop--the stores are spread across multiple sections. We noticed a lot of people parking, visiting a few stores, then getting back in their cars to drive to another section and repeat the process. It doesn't make for the most efficient shopping experience. We happened to visit during a stretch of 100°+ temperatures, so walking from one section to another simply wasn't practical. We visited the stores we wanted to see, then called it a day. In cooler weather, it would be much easier to spend several hours exploring everything the outlets have to offer. Overall, the selection is outstanding. Whether you're looking for clothing, shoes, accessories, home goods, or specialty stores, chances are you'll find what you're looking for. Just plan ahead, wear comfortable shoes, and if you're visiting during the summer, be prepared to use your car to get between sections.

A very solid outlet mall, no question about it. Before Christmas I devoted a day to shop them for…read moreholiday gifts. I'm not new to the outlet. I probably have shopped Williamsburg Premium Outlets over a dozen times. However, it's been over five years, or more. I continue to be impressed with the pure volume of stores and massive real estate it encompasses. I shopped dozens of stores from Gap, Polo, Nautica, American Eagle and many more. It ended up I only purchased from Nautica. I would recommend checking them out.

As a kid, I loved going to "The Pottery" as it was a dusty little oddity with gems in every…read morebuilding. My aunt decorated her first salon with the gorgeous rattan/wicker furniture, unique plants, actual pottery and dried flora. I tried my first makeup here, a sample of the first clean pressed powder and clear mascara, giving natural glam at 15. One of the few regrets in life was not purchasing this massive, unpolished, solid wood, ornately carved chest for $90. Im sure I would still have it. Snacks and foods to fuel the searches, tucked away in warehouses, it was interesting. But everything comes to an end.... This new Pottery is over priced, deserted and it appears to be a town centre-styled strip mall with the big building letters on its sides. Not too many unique items unless you're interested in a $800 Adirondack chair or a $300 iridescent glazed flower pot. Please rename this place, it is not "The Pottery".

Very disappointing. I remember the pottery of ages past full of surprises and bulk pottery,…read moreglassware, leather store and much, much, more. Today this is a long and very empty strip mall with one building open. In this one building is merchandise but there are more empty shelves than there are shelves with merchandise. I only saw one employee who was the cashier.

Okay so a few things to note. Here is the biggest reason I don't recommend buying at this…read moreparticular location. The manager was mean to her staff members. The two people working the counters could not have been over 17. They needed help and the manager gave such an attitude for no reason and did not seem interested in helping them at all. She seemed very grumpy. Other comments: The prices on most things are very reasonable. Some others not so much. I've never been to an Ollie's that was good and clean. Half the store was nice and organized and the other half basically everything was just thrown on the shelves. That's it.

OMG! Love this store so much and absolutely GIANT! Everything you need is super cheap and awesome…read moreand love it so much and the staff are so nice and kind and friendly and always so helpful and fun and absolutely loving and I appreciate them so much and seriously come here shop and this is place is 100% better then Walmart and Publix and etc and especially if you are new couple or family or roomates and college students and amazing place to go and get anything or everything and fun relaxing place and absolutely fun and love the positive vibes and energy and plus you have lots of coupons to use and you get ur own card and and the store is clean and organized and sanitary and they always clean clean and restock everything and and the staff are always kind friendly sweet and you always feel welcomed and happy and lovely and wonderful excellent place come here and it is worth it. I am in heaven and fun and peaceful and it is very easy to find the items you need plus fun and awesome. Thank you for all ur hard work and devotion to the community and others you deserve award! Happy Memorial day everyone! From Lauren

Love the Polo brand, but a very flat visit. First no greeting at the door. Second pricing has…read morereally jumped over past few years. Finally, although Lolo items are classic, they can also be stale, The floor was well organized with nice displays. 3.5 rounding down Director service.

Charged me for wrong items making me pay more than twice the price of the item and refusing a…read morerefund over the phone while telling me we have 14 days to get a refund for THEIR mistake. I am from out of town. This is unacceptable behavior from a manager. There is no reason something couldn't have happened to refund me over the phone for their mistake. And then telling me I only have 14 days to go in person and get the money they stole. I will be contacting corporate 100% unacceptable.

Customer service was great and honestly refreshing to see. Our cashier was fun and helpful, started…read morea fitting room for us and pointed us in the right direction to exactly what we were looking for. My son was able to get 2 pants, a fleece jacket and hoodie for $150. A great value and the quality is withstanding an active teenager.

Staff was very friendly and answered a lot of my questions. The store was full of merchandise, a…read morelarge selection to choose from.

Attentive and knowledgeable staff…read more Shopping Memorial weekend with a complicated wishlist. Sales team helped me choose a men's shoe in my women's size to fill my special request of a 'colored' deck. 50% off for most of the store and and additional 10% with email - saved a lot on a large order. Staff hand-picked options per my request and guided me through stacked savings. These are customer-oriented people and I received fantastic service!

Michael is a great helper…read more Discount for teachers, military, and first responders! Thank you UA! Found some Freedom t-shirts on sale.

Picking up an online order was fairly easy once you maneuver through the shop, since the space…read moreitself isn't very large. During my visit, there were about six employees standing among customers, so the store can get crowded quickly. The staff came across as somewhat stern, but it may have just been the holiday fatigue working in retail, so I don't want to judge the service too harshly. I did love how the bags were displayed, and it was great to see that many of the top styles were still in stock.

My mom and I have been shopping at this store for over 15 years and have bought over 20 bags and…read morewallets between the two of us. My mom, more than anyone I know, takes pride in taking care of her things. All of her bags are in like new condition. We visited the store this weekend because two of her bags, which are otherwise in perfect condition, had straps that were starting to rip. One bag is about 8 years old and the other about 4 years old. Neither have been used constantly for this amount of time, but rather for a short seasonal period of time every year. Her other bags, about the same age or older, in this rotation from the Coach and MK outlets are not showing any sign of this problem, while both of her Kate bags are. The manager came out to speak with us, and we were met with condescension. Her response to these bags, which showed no evidence of wear and tear other than the broken straps, was that "they (Kate Spade) haven't had many problems with straps" and that "these bags are old", both of which are non sequiturs. We were literally standing there with a strap problem, so even if it isn't a common problem (which I highly doubt; people probably just buy new ones when this happens), it was her job to help us figure out how to fix it. She said that the quality of Kate Spade products is not a question, while staring directly at two clearly damaged handbags where the damage was not a result of misuse. She further condescended to us that sometimes there are problems with bags when they're left in hot cars, insinuating that these bags, which again showed no other signs of wear or damage, would only be affected by heat on the strap and no where else. With a hand wavy comment, she added that we could try a leather repair store, without any suggestion of where to go. We were extremely disappointed in the service and the quality of the bags, as it seems they are not meant to last more than 3-5 years, even if you take great care of them. Given the price, we would've hoped for much better, and most importantly, we would hope to be treated with respect. We will not be shopping at Kate Spade anymore, and if you're hoping for a bag that lasts and for helpful customer service after you've bought the bag, we recommend you do the same.

Great selection and fabulous deals!! Customer service is also exceptional! I came in just before…read morethey closed and they told me to take my time and find a bag I wanted. Of course I found two!!!

I went in to get some help with my current purse or get a new purse if they couldn't help…read more Unfortunately the employees couldn't be bothered to break up their conversations amongst each other and completely ignored me. I was the only customer in there and the two employees were behind the register, so it wasn't like they were too busy to help me, they just chose not to. Don't bother going there if you want someone to actually acknowledge your presence or assist you. Many other shops to see than to bother with a store that probably won't make it in these post pandemic shopping times.

I'm a fan of the unique and I believe bazaars are sent from heaven. I enjoyed being greeted by…read morestaff and sharing some laughter. I was truly impressed with the original items that were available. There were homemade pillows that were stitched with football team logos, jewelry, crystal dishes, porcelain dishes and so much more. I loved the ambiance and the items were reasonably priced.

The store was a beautiful local store marketing local vendors. All items were beautifully…read moredisplayed. Definitely will be back .

Very disappointed they stopped selling Tall sizes. Nautica is my new go to. They have a large…read moreselection of tall sizes

Always a must stop when we go to the Premium Outlets in Williamsburg. Great prices, super selection…read moreand the staff is always most helpful. Never pushy, just there when you have a question or other need. Best store in the Outlet!