Found this store for the first time back in early Nov 25 while visiting my daughter who lives in…read moreSt. Augustine. Went in and was pleasantly greeted and asked if they could help, replied just need to look around. They have a large selection of items; men, women, children, sun activated apparel, rain jackets, hats and accessories. Back in Nov I bought 3, long-sleeve performance wear, light weight, 100% polyester shirts. Each one has a special weave that makes it sun protection of UPF 40+, it is a quick drying fabric (they do not shrink, are dryer safe and do dry fast if you decide not to put into a dryer), and is anti-microbial and odor resistance. One of the owners of 1565 Trading Company is an artist and those are his hand drawn designs on these particular shirts, making them 1 of a kind/unique.
I visited my daughter again, over the Christmas holidays and found myself back at this store. Wound up buying 3 new shirts (different designs). They had another shirt I liked and wanted, but did not have my size. They took my name and phone number and said they'd contact me when the next set of shirts came in. Sure enough got phone call telling me they had my size and made the purchase over the phone, and provided my mailing address (live in Glen Burnie, MD) and I actually had the shirt in-hand in two days.
The lady I worked with is named Tara, she is the store manager. She is wonderful, very professional and extremely personable and polite individual (and easy to work with). We also did a lot of communicating by texting.
I told her one of the 3 shirts I got over Christmas was the wrong size, was my fault, grabbed the wrong one. She said, not a problem return it and will exchange it for the correct size - so, I actually sent it to my daughter who will take it in for the exchange. So, although I could/would not get a refund, they definitely will work with you to exchange an item for something of equal or greater value (of course, exchange for size as in my case) - either in store or again in my case over the phone.
You can also start an account and purchase items on-line. If you are reading this review, you really must go up to their website (www.1565trading.com) and see the large selection of clothing and items they have available.