My son currently attends this location for "speech therapy". However since December of 2025 i have…read morerequested a call back from the general manager, JAMIE ,regarding concerns I have as a parent & have been continuously over looked. Again I received a call that my son's therapist will be leaving the practice & in the meantime no times are available except 3pm on Wednesdays (they have his availability & know 3pm on Wednesdays would not work). Since February of 2026, his doctors have requested he receive an additional session be added since my son is non-verbal & every time I have followed up the response is "availability must remain open for other patients". CLARISSA, the scheduling "manager" who is very passive, informed me if i did not want to schedule my son for an incoming therapist in August (WE ARE IN APRIL) then i am more than welcome to have him discharged. Mind you, we drive an hour to take him to be able to receive this support & multiple times we have arrived & there is no therapist for him, or the session was "canceled". The lack of communication & opportunity for a child is extremely sad. 0/5 stars

I had had radiation and chemotherapy treatment for tongue cancer. I consulted with Katie Hoops of…read moreMonterey Bay Speech Therapy to get a second opinion on my swallow and jaw exercises. Ms. Hoops was very helpful and explained the reason for my exercises as well as emphasizing the importance of my continuing the exercises on a long-term basis. I have heeded her advice. While in consultation with Ms, Hoops I also learned that she had experience working with deaf children. My family had been haranguing me for years to get my hearing tested and the results concluded that I had moderate hearing loss, but not sufficient loss for a hearing aid. However, I was not fully informed of the consequences of my hearing loss or provided an explanation of my testing chart. I made an appointment with Ms Hoops to go over the results of the test, I brought in my charts (which were greek to me) and she explained the test results, informed me of the sounds that are now difficult for me to hear and gave me suggestions regarding "training" family members and friends about how best to ensure that I hear their words. I am very happy to have found Ms. Hoops and Monterey Bay Speech Therapy.

Coming to Speak E-Z has undoubtedly been one of the best decisions of my life! I've struggled with…read morea speech impediment my entire life, and in just a little over 6 months we made a world of progress -- to the point where I talk just about as normal as anybody else! It has really helped me with my confidence and helped others to understand me when I speak. Francine has been so encouraging and pleasant to work with. I've also come to really look forward to catching up with her, Diana, Kim, and the rest of the staff. I couldn't recommend them more!!! Thank you so much for everything.

Francine and her team is incredible! I would recommend her speech services to anyone. My daughter…read morewas born with a cleft lip and palate and started speech therapy at a very young age. We started seeing Francine when my daughter was about 1 1/2 years old and went once per week. Francine has a very routine/structured approach that I admire and has worked great for our family. Before seeing Francine routinely, it was very hard to understand my daughter. She could not properly pronounce her sounds/words and would get easily frustrated because I wasn't able to meet certain needs of hers. With the help of Francine, the "homework" and simple techniques she gave us, my daughter thrived! Fast forward 2 1/2 years later and my daughter is speaking fluently and is understood by me and other adults and her friends. We would not be where we are today without Francine's help and support she gave us. Unfortunately, we had to move due to my husbands job and were very sad to leave the speak-e-z family. If we ever find ourselves back in Monterey we will definitely go back to Francine because she is the best!

My mom was moved from CHOMP to Carmel Hills for Hospist…read morehospice care for the three weeks she was in their CARE - the staff made her comfortable and felt with anything that came about. Mind you their was a family member with her 24/7 until she was called home. Does that make a difference - maybe but the staff was attentive to other patients just the same. Its not a happy place - people are at various stadges of health and some are dying. That's life - to complain that enough was not done? Well some folks are never happy and others are selfish with there time and expect more than what can be offered. Think before you complain - was there something I could have done at that time to change the outcome. As for theft - items of value should be left at home! And likely it still could have come up missing - if there was sentimental value. Its possibly been secured by a family member... Thank you to all

My mother entered the facility April 3rd of last year. She was also a hospice patient. The care…read morethat Carmel Hill has provided to my mom has been exceptional. They helped her live her last days with dignity and grace. They were responsive to her needs, although she was somewhat non-communicative. She was bathed daily and cleaned up on a regular schedule. The staff has been more that accommodating to our family's requests. They are truly an exceptional group to work with. My experience with my mother being a resident here has all been very positive. I find that if you have a loved one here it is very important that you are present that you visit often and get to know the staff. The CNA's took very good care of my mother and communicated well with our private caregivers. They were always attentive to all her needs and worked as a team with our private caregivers. The Nurses were exceptionally caring by making sure my mother took her meds with chocolate pudding. The activities staff were enthusiastic and caring; the kitchen staff were attentive to my mother's preferences in food. The entire staff is to be commended for the professional way they go about difficult job they have. Once again, I would say that if you do have a loved one in care anywhere you should visit them often. I think that really affects their care, when the staff knows that your loved one is not just being dropped off but instead they are still an active part of their family. My mother recently passed away April 13, 2022 she had dementia. For years, we care for her at home and as she progressed, we had to make that hard decision to place her here. We are so fortunate to have found this place for my mother, how all the staff took such great care of her. I want to thank the administration Carole Dorsey, RN Director of Nursing Services for accommodating our whole family to be able to see my mom on her last moments of life, and Thank you to all the staff for the kindness and wonderful care you showed for my mother. Although we are still grieving her passing, it is a comfort to know that she was at the right place being cared for by the right people. Thanks so much for taking great care of my mom. Claudia Harris-Stewart MSW-ASW Social Worker

My mom stayed at Cypress Ridge Care Center for 5 months and received excellent care throughout her…read morestay. The nurses were attentive and compassionate, and the CNAs went above and beyond to make sure she was always comfortable and cared for. Physical therapy also made a huge difference in improving her mobility and strength. Our family is very grateful for the kindness and quality care the staff provided.

This facility is horrible. When I was having incognative issues and transferred back to the…read morehospital, the staff stole all my belongings. Never got them back. Horrible situation. Still hurts.

My husband started seeing Eileen Domaloag in June of 2024 after having a stroke. She was very…read moreattentIve to his needs for speech as well as his memory issues when working with him. He is currently working with Christina Ceja. The Office staff is friendly and very helpful in meeting our need for appointment times. they work with Medicare patients. We have and will continue to recommend SVSP for speech needs.

Very helpful staff and speech therapist, nothing but positive vibes and patience. Would highly…read morerecommend.

Possibly the best recovery & skilled nursing facility on the Peninsula. Definitely in the top 3…read more Have had two relatives stay here. Clean - very good food for institutional meals. Only breakfast & lunch are hot meals, dinners are sandwich & or salads, but high quality. Nice if not always thorough staff, who occasionally forget things. Good in house physician & physical therapists. Nice quiet location & aesthetic atmosphere.

Seriously understaffed. No nurses ever at the Nurses' Station. Dinner = salad with salad dressing…read morein a package AND dry tuna sandwich with mayonnaise in a package. Both packages cannot be opened unless the patient has scissors and patients do NOT have scissors. Do NOT recommend!

They promise the world but no follow through. The RN who 1st came to my home was superb! I…read morerequested her for all visits but never saw her again. The subsequent nurses were inefficient, rushed and rude. The physical therapist was young and inexperienced. I switched companies and very happy now.

Fantastic job Staff is always reachable and on it! We have…read morebeen very happy with Choice and would recommend them and their compassionate staff. Having reliable help these days is a blessing Jeff Cornell & Julie Skromme *****

My husband had orthopedic surgery on December 13th and upon returning home we were set up for…read morephysical therapy and nursing care through Choice Home Health Care. The hospital actually referred us. He arrived home Friday afternoon and Saturday morning our nurse, Amy, telephoned and scheduled a morning visit. Amy arrived on time, conducted a thorough interview with my husband, assessed his health/vitals and monitored his incision. The following Monday our Physical Therapist, Dominic, called to schedule his first visit with us. He arrived on time, also conducted a thorough verbal interview, checked my husbands wound and started some gentle physical therapy. From there Dominic scheduled two visits per week, always arrived on time, conducted a complete assessment of my husband and gradually increased physical therapy. Dominic always left my husband with "homework" so to speak, gentle exercises for him to do daily between visits to increase strength and stamina. Within three weeks my husband was walking without a walker or cane, was stable on his legs and could walk around the block. Dominic made his final visit this morning as my husband was released to outpatient physical therapy and was also released to drive. We were both very impressed with Amy and especially Dominic. He is very easy to talk to, very forthcoming with information and expectations, and answered all our questions thoroughly. We both feel very informed and ready for the next steps in recovery. I highly recommend Choice Home Health Care for your in home therapy needs and I highly recommend Dominic for home physical therapy treatments. We are both very impressed and very happy with the care that we received.

About 7 weeks ago Home Choice showed up at my dad's house after he was released from the hospital…read more Everyone that has shown up to help my dad get better has been great! Courteous and respectful and compassionate. There were three that stood out Whitney his physical therapist, Christine his occupational therapist, and comfort his nurse. My dad in general feels better and with the help of Home Choice he's gotten stronger. Thank you hope choice!!!