I've been a customer at this Joann for many years, splurging on crafts, decor, floral, baking supplies. I haven't been to this location for a year or so and today was the first time I had stellar customer service worthy of a review. The first associate I encountered was a guy stocking shelves with witchy decor, he was lovely and cheery, it was a good interaction, he seemed so nice. Then when I had fabric cut, both of the women at the counter were lovely and the one who cut my fabric was fast and also kind and lovely! I realized my fabric choice was on major sale $13 down to $5 per yard, and asked her if I could have the rest of the roll, which she enthusiastically helped me with. Truly the only downside was a grouchy lady who jumped me in line, but another customer and I chuckled it off. There were a bunch of places where prices were missing or same signs were up with no label for discount in them. But I would prefer kind customer service to everything being perfectly laid out. The crown jewel of the store was Annie, who was the brightest light of my 2 hour journey at Joann. Annie was funny, kind, interacted with me like we were friends, scanned everything while I grabbed a few reusable bags and then when I spotted another larger reusable bag up high I wanted on the other side of the registers, she went and reached up to get me a few of them. What a gal. Annie, don't ever change. You are making Joann a better place and my day is better for having interacted with you. read more

I have been an avid crafter since I was 10 years old. I have purchased the bulk of my craft supplies from JoAnn for 51 years! I had $30 worth of JoAnn gift cards to use that was a Christmas present from a friend. When I saw they were going out of business, I decided to go to the Janesville, WI location to use them and picked out $115.00 worth of products. I went to the checkout and myself and my husband and I were shocked that they wouldn't honor them!!! We told the clerk to take a little over half of my items back because the company accepted the money for the cards and wouldn't honor them. That is beyond unimpressive and is taking $ from purchased gift cards and not letting me use them. IT IS ROTTON AND COMPLETELY WRONG TO TREAT A LOyAL CUSTOMER LIKE MYSELF! I, iniitially, felt sad about the business closing and now I think they royally deserve it. Thiefs are running the organization and their prices went up atronomically! Congratulations on your demise....You'e out for our money and don't give a rip about anything else.... GOOD RIDDANCE!!! You are taking money out of the customer's hands and putting it towards your years of mismanagement. I hope you're very proud of yourself....Thou shall not steal! Diane Lupker - May 27, 2025 read more

I shop here a lot. Friendly staff, good deals. Best to go on a weekday when it's less busy.

Chronically understaffed, and don't use staff wisely. Ex: 2 staff on registers (1 of whom was on her first day at the register), while at least three other staff members were at the store (1 of whom was standing idly at the fabric cutting counter). Overpriced; never buy anything without a coupon read more

JOANN Fabric and Crafts - Fabric store - Fabric Stores Near Me - Madison, Wisconsin

This stores customer service is just plain awful. Why take online pick up orders if you can't fulfill them? It's been 36 hours and you JUST canceled my order because items aren't in stock which is complete bs. They were in stock when I ordered.. again 36 hours ago. Now I have to wait 5-7 business days for my hold to be removed. This is a scammy business practice and I'll be reporting this to every organization I can. You all lost many customers due to your service and I hope this store shuts down since they can't seem to fix their issues. read more

The website said they had 19 of the item I was looking for in stock. When I went to the store, they were completely out. When I asked a story employee for help she said they were in one of the 600 boxes in the back and she couldn't help us. read more

I have shopped here for years, and it's never been good, but it was tolerable due to the lack of options. Yesterday changed that. I had ordered something, and was shipped something totally different. I came in to do the return. Judy, the salesperson, acted like I didn't buy it from Joann because she didn't recognize the brand. I brought it in in the box it was shipped in with my receipt that was for the same brand different item. After messing around with that, she told me she couldn't refund the shipping cost. I told her I understand the policy, but you can clearly see they shipped something I didn't order. "Didn't you read that on the website before you ordered," she snarled at me. Both her and the "manager" who didn't have a name tag or offer a name couldn't understand that I shouldn't pay for shipping when they sent the wrong order. "We have a policy," they kept saying. Does that policy include shipping things you don't order then expecting me to be accountable for that?? They didn't ship it, but they did nothing to help the situation, either. Never again. read more

This store looks abandoned - boxes unpacked on the floor, shelves empty - completely a mess. Asked one of the total of 3 staff I could see working (and totally overwhelmed) and they said they "couldn't hire people." But then said no FT jobs available...and pay is horrible. This place is going under. Poor cashiers! read more

I had two needlework pieces framed at the framing shop. It was the worst job of framing I have ever seen. When I picked it up, I was shocked that the framer had not followed any of the things we had talked about or my instructions. It was off center, the stitches he used for stretching were showing, the sizes we agreed on were different - just awful unprofessional work. When I was told it had to be paid for up front, I should have left right then, and I am so sorry I didn't. DO NOT ever have anything framed at the JoAnn's Madison west side framing shop. read more

I hate leaving negative reviews, but I have had two bad experience here recently. I will share the latest. I brought a fabric remnant up to the counter. It was approximately a yard (just over) and was 50% off the original price because it was a remnant. I had a coupon for 20% off my total purchase INCLUDING sale items. However, the cashier told me that "the computer won't let you use the coupon because you already have a 50 percent off remnant discount." I pointed out that the same exact fabric I had in my had was available on the roll in the back back of the store and just happened to be on sale that week for...you guessed it, 50 percent off. So,if I walked back, got them to cut me a yard and brought it up to the front it would STILL be 50 percent off (aka: the same exact price as the one in my hand) AND I could use the coupon. She refused to try to override the system or call a manager and just suggested that I go get more myself. So I did. I had to walk back, get my fabric, wait in line (which is another issue - two employees working on the same customer's fabric...like 20 different kinds to cut - and only after the other customer suggested they help me instead of both working on hers did someone cut mine), get my fabric cut, walk back up, wait in line to check out and pay with my 20 percent coupon, which then worked. Ridiculous. They were the EXACT SAME piece of fabric. Luckily I am not a sewer and only need fabric a couple of times a year. I think next time I will look elsewhere... read more

JOANN Fabric and Crafts - Fabric Stores Near Me - Madison, Wisconsin

I make it a point not to write reviews for chain stores/restaurants, but I had to make an exception... The lovely, lovely woman at the register doubled me up on coupons (40% off one item + 15% off total purchase) without my asking. I was totally caught off guard, but pleasantly surprised. In economic times like these, THAT is what earns you a 5 star rating from me. :) read more

If you love waiting in line for the ONE cash register that's ever open, then this location is a dream come true. If you're like me, and you like the end of a long line to be a rollercoaster instead of a chatty cashier, then drive to Michael's in Middleton for your non-fabric crafting needs. (I'm sure those poor souls in the 12-deep queue I abandoned at Joann's are still waiting, so if you do go, bring them a snack.) read more

Website advertised 2 hours for online pre-order. Got to store 2.5 hours later only to find out that they are behind filling orders. When asked how many hours behind, was informed that it was not hours but days!!!! Don't advertise 2 hours if you can't fulfill that. Store inside is disgusting, totally run down and dirty, which is why I wanted to pre-order and just pick up items. read more

Big sale or not, expect long lines at the cutting table and check out. Store is in complete disarray. sad, like they don't even try.

I know the staff are doing theirs best but it took me 30 minutes to get out of the store with a prepaid order. I would get it if this was a one off issue but this has happened every time I've been there and today I saw people walking out of the store instead of waiting in line. They're doing fine with Covid protocols but I would highly recommend finding somewhere else to buy your craft supplies read more

Ugh, Jo-Ann. We need to have a talk. On the surface you seem okay, but you've got some internal issues you need to work on. I want to like you, I do, but until you get yourself in gear I think we need to take some time apart. The good: + Brighter and much larger than its east-side counterpart + A huge selection including sewing supplies that other craft stores lack + Constant sales and coupons The bad: - On every occasion it is nearly impossible to find a sales associate who isn't on a register or cutting fabric. If you have a question or need assistance, too bad! The ugly: - My last visit was likely the final straw, at least for awhile. It was a one-star experience. I needed a specific, tiny item that I was not able to locate in the rows and rows of sewing supplies. I made about three passes on my own and decided to ask for help. I walked a loop around the entire store and couldn't find a single person on the sales floor. There were about ten people in line for getting fabric cut and five or so in line to check out so I hopped in the checkout line. When I got to a cashier I pulled out my phone and showed the item I needed on the Jo-Ann website which said there were 6 of each color in stock. Cashier: Oh, we definitely have those. Me: I wasn't able to find them. C: They're in the sewing area, by the snaps. Me: I looked there multiple times and wasn't able to find them. C: Well, we definitely have them. Try looking again. Me: ......... Me: Okay, thanks. Proper customer service would have had her volunteer to help me find it, or radioing for someone who could help me find it. I stated I'd looked several times and was still having trouble, but the response was to look again. In fairness, directing me to the snaps was helpful and I was able to locate one (not twelve, as the "up-to-date" website listed). The lone item near the bottom and hanging all the way to the back, aka obscured by other items because it wasn't pulled to the front like everything else. So, not so terrible, right? Annoying, but I survived. My journey was not complete, though. When I walked back to the front the line had grown to be 15-20 people deep. It roped through the checkout lane and back into the fabric area. Someone had finally emerged onto the floor and was tidying up to the right of the registers. One woman stepped out of line to request more checkouts being open, because she saw only one checker (one was set farther back and difficult to see). The tidying woman poked her head around, said, "Oh no, there're two," and went back to arranging items. Seriously?! Again, the correct response would have been to open up another register, radio for someone to open another register, have a manager open a register, or, if there really was no one else who is cash-trained/authorized, to then explain to the person who asked and everyone in line that you apologize for the delay but everyone who is able to be on checkout is and they look forward to serving you as fast as they can. Being dismissive of the request with a contradictory statement is not how you handle things. So, in the end, I had the displeasure of spending about 45 minutes in the store to buy one $5 elastic clip, with about 25 of those minutes spent standing in line, twice. Sorry, Jo-Ann, but I'm out for now. read more

I've been to Joann's a few times to casually browse but lately I've been visiting more. (The addition of a sewing machine helps) I've read a few reviews about staff and proper customer service and agree that it could be improved. However I think its important to remember that shortness of staff is as frustrating to us as customers as it is for the employees. They do need to hire more people but I think it requires patience on our side too. The first time I went was in a Sunday. Big mistake (especially since the Packers are no longer playing) on my part. Things to avoid on post season Sundays: shopping and driving. Best advice? Tuesday or mid-week afternoons or online pick up. With that being said I online ordered a handful of items and followed the advice of the email of not going in till later. After a few hours I hadn't received any word and decided to drop by before going to an appointment nearby. I waited in line and was helped fairly promptly. The woman has helped me before and when I brought up that she was previously helpful she laughed and said she remembered me and the story about my husband. So sweet and was awesome help. They didn't have it ready since they were so busy but the gentleman at the next register (despite my saying I'd return later) ran to get my items and ring me up. Honestly I didn't care that it wasn't ready. It was only two hours it'd been out and I was more than happy to return later with them being so busy. I didn't expect the world to stop for me (another thing 'Mercia should keep in mind) and know they have more important things to do and a schedule to keep. I think it's important to remember patience. That employees are people as well who get frustrated and annoyed at the same things that we find frustrating and annoying. It's management's issue to fix the shortness of staff but it's our job to be decent beings. I honestly don't see their staff as the problem. Management NEEDS to provide better support. Employees who feel supported work harder and ultimately provide excellent customer service. We need to smile and ask them about their day. They don't bite! read more

I hate chain stores. I wish I could find a local place. First - I get in there and it is always so messy. There is no rhyme or reason or organization to the store. Second - Once I get my fabric, I have to wait twenty minutes for it to get cut. I get so upset when people have questions and they walk up to the fabric cutters and steal them away. We are all waiting in line, please tell them you CANNOT help them. Third - I was told to buy supplies for a class. I wasted $10 after paying $17.50 for the class on materials that ended up being provided for me. I find that I get overwhelmed when I go there. The workers tend to be knowledgeable on basic ideas, but I have been "helped" right into three wrong purchases. One left me with the wrong needles, the wrong thread and an overpriced option. I just wish that some of the prerequisite for working at Jo-Ann's was actual knowledge of sewing, crafts and the products. Oh corporate America, one day I will escape your sewing store. read more

My first review of a Jo-Ann franchise. Let's get this nostalgic exhaustion out of the way! My mother and aunt would ALWAYS drag me to a Jo-Ann's when I was a half-pint kiddo. The "hours and hours and hours" spent, combined with the smell of the store makes me instantly exhausted this day in age. Therefore, I try to make things quick. I always find yarn for knitting projects, no problem. Easy in, easy out. I stop once every few months with a friend to look at baking supply items...and then I beg them to shop locally. With mild success. If you've been to Jo-Ann's before...you know what you're getting...and you know what you're getting yourself into! Anyway, staff is hit or miss, but with my friendly demeanor ;) it's usually a hit. Like a Starbucks, a Barnes & Noble, a Target, any general chain, it will take a lot to up-sell or downgrade a Jo-Ann's Fabrics in my most humble of opinions! read more

This JoAnn's is a bit run down. I guess I am spoiled by my new, shiny JoAnn's in Chicago. They probably have the items you need, just not as many of them. Unfortunately I encountered an employee who shared with me her displeasure at having to work EVERY YEAR THE DAY AFTER THANKSGIVING. Seriously, lady? It's the busiest shopping day of the year and at least you have a job (unlike myself). Keep your "harrumph" to yourself. Plenty of parking and coupons galore still make JoAnn's tops on my crafting list. read more

This place is OK, generally go to others places but will come here if I have a coupon or if I can't find something somewhere else. Pretty pricy and there is never staff to help you. Its such a big store and I always walk down several aisles before I can find what I'm looking for or an employee to help. Cashier service isn't great either, no one really seems pleasant and they can come off being rude sometimes. read more

Let's just say this store is barely surviving, no one is thriving in this store. I've lived all around the US and I can confidently say this is the most chaotic neutral Joann's I've ever been to. And I've lived in New Jersey and the south. Like nothing is on the shelves, one checkout line with 30+ people waiting in line. I walked towards the fabric counter because I needed some hot pink sequin fabric (I mean, who doesn't? And they don't even have any options??) - overheard one customer say to another that the numbered ticket system had been abandoned and it was everyone for themselves. Seriously. So I decided to head out and try ordering online. Walking out I passed a woman with her family walking in to the store. She looked around and said to her family, "we don't have time for this." And she turned around and left. No one has time for this Joann's, Madison. No one. I'm sure the people working there are just doing their best trying to survive and I thank them for their courage. Two stars for the chaos. read more

I hate writing bad reviews and I would love to give the benefit of the doubt, but I've never had such terrible customer service in my life. Heres why: 1) After waiting in line for 20 minutes to ask for help, we had not one, but two cashiers look at us like we were crazy when we said that we needed some help. 2) Even though both cashiers said they would send someone to help us, we waited for 15 minutes - and no one ever came. 3) After being frustrated by a total lack of customer service, we were ready to check out and leave. When the cashier asked us if we found everything alright, we said no. Her response? "That sucks. We're understaffed. Want a bag?" And we never got a bag. If you own or manage this Joann store - please, make some much needed changes before this place goes out of business. read more

Big, but lacking. Back when this store opened (8 years-ish ago) it was pretty fab - though it always seemed to not have as much fabric as many smaller JoAnn's. It's gotten a bit more unkempt in recent years. My recent visit found it in the middle of a minor remodel/reshuffle and finding things was tricky. In addition to having to run all over the store to find things, they -as always - only had 2 cashiers working and a checkout line wrapping around the designated area and back onto the salesfloor. This ALWAYS seems to happen there. And while I happened to get a perky cashier on this particular visit, I tend to be met by rather surly employees. Still, I come back though, as it has things that can't be found in other places. But I usually leave a little annoyed. This store is decent, but it does have the capacity to be awesome if it tried a bit harder. read more

JOANN Fabric and Crafts - Storefront 9/24/12 - Fabric Stores Near Me - Madison, Wisconsin

The staff at this store is really hit or miss. I have had great experiences. I recently had a very sour experience with one of the managers, whom I think is named Kat. I came in to ask a question about why my student discount didn't work with a coupon I had used, because on a previous purchase I had made they both worked. She told me only one discount was allowed, and I was surprised and said "Really?". She proceeded to look at me and say "I have worked here five years I think I would know." then huffed off without another word. As much as I like Joann's, rude staff is a huge turn off. read more

I've been shopping here for the past 4+ years and I've always known they had their issues, but I just always gave them the benefit of the doubt. I always found it fun to shop here, but lately, an incident is leaving a very sour taste in my mouth. I'm never going to shop here again. I placed an order online to pick up in-store the next day. According to the website, there were 2 in stock. The Tuesday of the following week was my friend's birthday and I found something that I thought would be perfect for her. That night, my order was CANCELLED without any indication as to why. I only received an email saying it was cancelled. I called them and asked them about it. They said they couldn't find it. They claimed the website was wrong and that they didn't actually have it in stock. REALLY? Whatever. They said they would restock on Monday and to pick it up on Tuesday instead. I just placed an online order and had it delivered, but that was turning out just as bad because it wouldn't deliver until Thursday. WHATEVER. I told my friend it would be two days late. THEN, I find that the stock on the website for the store changed from 2 to 1. SOMEONE WAS ABLE TO PURCHASE IT. HUH??? DID THE EMPLOYEES EVEN ACTUALLY LOOK FOR IT? My online order finally shipped yesterday, but it wouldn't arrive until Monday, so I called them today (my friend's birthday is today) to see if I could pick up the remaining one or if they had managed to restock the items. (I was planning on returning the online ones at this point because they lied about when it would be delivered, not my fault). The store told me there were no updates and I should check in again next Monday. WHY DIDN'T THEY MAKE SURE TO RESTOCK THEM IF THEY KNEW I WAS WAITING ON THEM? They just washed their hands clean of the problem and stopped caring. No, they never cared. Otherwise, they would have reached out from the beginning. They don't care about the customers at all. I give up. This store is full of incompetence and disorganization and apathy. I've been shopping there for more than 4 years, but they've completely destroyed my faith and trust in them. I'm never going back. read more

I've been disappointed in the customer service I have received at this store - I've visited a couple of times. My most recent visit was the worst. I was in to return a few unused items I had purchased for Christmas crafts. After reading on the wall "no hassle returns" I was disappointed in the service I received which was anything but friendly or pleasant. While the cashier was completing the he return, she twice mumbled under her breadth about the hassle of holiday returns. When she completed the return, I said thank you. I received no pleasantries in reply. I'm sorry, but if you work in this type of job, you have to be able to do this work work less Bah Humbug! read more

I love this store! It's a little unorganized, the sale prices are often listed wrong but the staff has always been willing to give me the sale price. I will definitely continue to shop here for my DIY and crafting needs. read more

I used to like this place but I ran into a woman named Lacey on two separate occasions because I had issues trying to find an item and both times she basically said "you figure it out! I'm too busy for this!" and stormed away. I feel really bad for everyone else there if that's their manager. read more

Poorly managed. One person working at check out on a Saturday afternoon, with multiple other employees at the fabric section on their phones. I waited 25 minutes to buy some felt. In past experiences, I've waited ~5 minutes and I was the only one in the store. If you want to cringe at inefficiencies, head to joanns on Odana. read more

I planned on stopping in quick for 4 skeins of yarn that's it. I thought it would be a 5 - 10 minute stop at the most. It turned into about a 30 - 45 minute trip! The checkout line was a mile along and there were only TWO cashier's. Once I finally did make it to the checkout I had to help the cashier figure out why my receipt hadn't printed (I don't even work here!) Was disappointed! read more

I'll admit that I'm the absolute opposite of a crafty person and also I was shopping for a Halloween costume two days before Halloween. That said, now I remember why I avoid craft stores. Overly bright, smells like cinnamon or something, yet oddly quiet. It's the kind of place you get lost in and will never be found (not in a good way). They already have Christmas things out, although I didn't see any Thanksgiving things. Oh, and there's only leftover Halloween things. read more

Nice variety of crafty items but holy cow....get ready to wait in line to get fabric cut or to check out. And, if you have a question or can't find something, be prepared to look and look and look - on your own. You won't be able to find a worker, go to the west side a joann and see for yourself. There never seems to be enough employees! Today I waited in the fabric cutting line for 30 minutes while ONE slow employee cut fabric -- all the while a HUGE line. Did she call someone to help her? No. read more

JOANN Fabric and Crafts - Fabric Stores Near Me - Madison, Wisconsin

Love coming into this location. Very vast and has a lot to offer. Very clean. Customer service gets a bit slow mid day, but always cheery. The manager is also awesome to address problems right away! read more

Sigh...Jo-Ann i love you, and I hate you. Every time I shop at this store I have to wait. There is always a line. Even if I don't see any other shoppers somehow when I get to the register there is a long line. I feel like this location is chronically understaffed. That being said there are some good things and that is why I come back. Coupons are wonderful if you are the crafty type like me. They have a wonderful yarn selection! I almost never come out empty handed! The seasonal stuff is always a draw and at a good price. read more

There is a woman who cuts fabric, (Marie, or Mary?) She is so unbelievably rude! She treats people like they are dumb. And she yells everything. She's been there forever too! You would think they would eventually stop letting her chase customers away! Completely bitchy. When I told the manager, Kat, she was even more rude. I will shop at Hancock. Joanns isn't worth it. read more

The store itself was adequate. The cashier was very sweet. The fabric lady had absolutely no customer service skills. She made us feel like we should not even be there. They need to seriously reconsider their staff. And they need to understand what a huge impact a few bad employees can have on their business. I will never go back and will seek other companies for my crafting needs in the future. Dodgeville, WI (Drove 100 miles round trip and what a disappointment)... Hobby Lobby and Michael's rule by comparison! read more

Every time I visit this store, no matter which day of the week or what time of day, there never seem to be enough clerks at checkout, resulting in long lines and wait times. While standing in line and visiting with other customers, it is obvious that others often experience the same issue. read more

Drove in from Sauk for painting supplies and was shocked at the messes everywhere, every aisle! There were random items mixed in with items actually from that department, many shelves and racks were empty as they hadn't been stocked in a long while. There were items on the floor in many aisles, everything from costume parts to skeins of yarn, rikrak, etc..There were boxes of mixed items in different parts of the store, and near unused checkout lanes, stuff stacked in shopping carts piled taller than me, one box partially blocking the exit door as tyou leave. When I finally found my 3 items, I saw there were 23 people in line in front of me, only 2 cashiers, both having to answer the phones as they rang customers out. Cashier was very polite, and pleasant, which made up for the 25 minute wait in line to check out. Then, I get home, open the tubes of watercolor paint I traveled there to buy, (SimplyArt brand), and so far, 3 of the 12 tubes have colors in them different than what the label says you are getting! I specifically came for the shades of plums and purples and so far, have not found a single tube of anything purple. Very, very saddened with my experience there. Management needs to consider a major cleaning, stocking, and perhaps hiring enough cashiers and floor salespeople to answer customer's questions. It was a frustrating mess! No excuse. I can see if they had a bad day with employees out sick or something, but it was apparent this store has not been cleaned in a long time. read more

Terrible. I always come out of there feeling miserable. Most do not know what they are doing or do not belong in a craft store...... sorry burlap allergy? Not a place to work then for you.... Just saying. And no one can cut a straight line.... maybe a few, but most cannot. I wish I could say good things, but everytime I go, I sink when I come out. And there is never a sale. Trust me. The coupons are good for full price items.... everything else constantly has a sale price on them so they are not actually good for a coupon... frustrating... Everything is always "on sale". The staff, most of the time is grumpy... or act like your questions are stupid, but then when you ask where something is... have no idea where it is or what you are talking about. The lines are long.... unbelievably long. Like to the back of the store for cutting counter. Then you wait in another line for the cash register. read more