1. JN Phillips Auto Glass

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Acton, MA

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JN Phillips Auto Glass

3.4 (7 reviews)
Closed • 8:00 am - 5:00 pm

Services - JN Phillips Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

JN Phillips Auto Glass Photos

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Safelite

Safelite

(67 reviews)

Had a badly cracked windshield. My insurance got me a same day appointment at this location at 3pm…read more I show up at 2:30 to a gentleman (middle aged bald guy) that gives me an exasperated sigh and a shake of the head as he checks me in, like I'm the last thing he wants to see. Not the best first impression I'm led to a waiting room, asked for my keys, and not asked any questions. I'm assuming they have all the info I gave to my insurance. After about an hour, the techbician Juan calls me over and goes over the work. I got an OEM windshield, which was cleaned and they vacuumed the interior. AND they transferred over my registration stickers. AAAAND they gave me that special velcro for my EZ Pass! And he also saved my dash camera mount! Juan is the reason for my positive experience at Safelite, not so much the office staff. If not for him, this would be a 1 star review.

Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

JN Phillips Auto Glass - autoglass - Updated October 2026

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