I had a situation where a technician came and worked on a vehicle at my business. There was some…read moredamage to the car and I ended up speaking with the regional manager. I was absolutely stunned by his demeanor! He was the rudest, most aggressive and most unprofessional " Regional manager" that I've ever spoken too! I wasn't looking for compensation and I wasn't accusing anyone of anything, all that I requested was that he looked into the situation and speak to the technician because accidents do happen and sometimes people forget to mention things. He would not give me the time of day and as a business owner who has JN Phillips glass' technicians come here quite often to replace windshields. After the conversation I had with him, I will never allow another One of their technicians on my property again!

Service was excellent. I was massively impressed that after 10 years, JN Phillips stood behind its…read morewarranty and repaired rust damage that occurred because of an improper join. Every other company I can think of would have likely tried to avoid responsibility. Not only did Phillips own up to it, but the case was handled by the best representative ever, Allen Gage. Allen made sure every detail was communicated, confirmed, and handled thoroughly and professionally. On some days we spoke several times. Allen provided for the car to be repaired, arranged a (very nice!) rental, and took care of all the coordination that needed to be done. He went way above and beyond what most representatives would do, in my opinion. I absolutely would use JN Phillips again, if only to give Allen the business. He's the best out there. Many thanks to Phillips and Allen for taking care of me!

This is a VERY frustrating place to do business . Their customer service is…read moreimpossible. You can't speak to a real person and they put you on hold for ages so you'll hang up. Next time I'll go to a place that values customers.

Neka (Safelite Acton MA store manager) was amazing! Aftermarket windshield for my BMW arrived…read morecloudy and distorted; Neka arranged to get OEM glass at no-charge to me. Their Master Technician, Scott, did a great job; clean install, toll transponder and inspection sticker reapplied. Highly recommended!

Great service! I spoke with the Shrewsbury location to see if they could switch out my CA tint to…read moreensure my car passes state inspection in MA, and they were able to see me immediately. I waited for about 40 mins and left with a lower tint that's still effective. Highly recommend!

Just picked up my car from the Acton location and all I can say is wow. What an amazing job they…read moredid on the inside and out. My looks like I just picked it from the dealership brand new. So happy with the outcome. Would definitely recommend.

Great service for a reasonable price . The fact you're not dealing with some huge company really…read moreshows

From the owner: Automotive Tinting, Residential - Commercial Tinting,…read more Safety - Security Films, Anti Graffiti Film, Decorative Films.

Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

Glass shards on my dashboard, seat was moved all the way back like someone was sleeping in it,…read moresteering wheel moved, mirror on incorrectly. Never going back.

Can't say enough great things about Precision Auto Detailing! The interior of my car seemed…read morehopeless with all of the dog hair and they did an amazing job - looks like a brand new car. Customer service was excellent and the price was very reasonable. Thank you Precision!

From the owner: 100+ 5 star reviews! At Precision Auto Detailing and Films,…read moretheir philosophy is simple: treat every vehicle like it’s their own. They believe in combining attention to detail, quality products, and top-notch customer service to deliver results their clients can rely on. It’s about more than just cars—it’s about trust, craftsmanship, and pride in what they do.