1. Phillips J N Glass Co

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Acton, MA

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Phillips J N Glass Co

1.0 (1 review)

Services - Phillips J N Glass Co

Auto mirror repair

Auto mirror replacement

Auto window repair

Phillips J N Glass Co Photos

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14 years ago

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JN Phillips Auto Glass

JN Phillips Auto Glass

(7 reviews)

I had a situation where a technician came and worked on a vehicle at my business. There was some…read moredamage to the car and I ended up speaking with the regional manager. I was absolutely stunned by his demeanor! He was the rudest, most aggressive and most unprofessional " Regional manager" that I've ever spoken too! I wasn't looking for compensation and I wasn't accusing anyone of anything, all that I requested was that he looked into the situation and speak to the technician because accidents do happen and sometimes people forget to mention things. He would not give me the time of day and as a business owner who has JN Phillips glass' technicians come here quite often to replace windshields. After the conversation I had with him, I will never allow another One of their technicians on my property again!

Service was excellent. I was massively impressed that after 10 years, JN Phillips stood behind its…read morewarranty and repaired rust damage that occurred because of an improper join. Every other company I can think of would have likely tried to avoid responsibility. Not only did Phillips own up to it, but the case was handled by the best representative ever, Allen Gage. Allen made sure every detail was communicated, confirmed, and handled thoroughly and professionally. On some days we spoke several times. Allen provided for the car to be repaired, arranged a (very nice!) rental, and took care of all the coordination that needed to be done. He went way above and beyond what most representatives would do, in my opinion. I absolutely would use JN Phillips again, if only to give Allen the business. He's the best out there. Many thanks to Phillips and Allen for taking care of me!

Safelite

Safelite

(67 reviews)

Had a badly cracked windshield. My insurance got me a same day appointment at this location at 3pm…read more I show up at 2:30 to a gentleman (middle aged bald guy) that gives me an exasperated sigh and a shake of the head as he checks me in, like I'm the last thing he wants to see. Not the best first impression I'm led to a waiting room, asked for my keys, and not asked any questions. I'm assuming they have all the info I gave to my insurance. After about an hour, the techbician Juan calls me over and goes over the work. I got an OEM windshield, which was cleaned and they vacuumed the interior. AND they transferred over my registration stickers. AAAAND they gave me that special velcro for my EZ Pass! And he also saved my dash camera mount! Juan is the reason for my positive experience at Safelite, not so much the office staff. If not for him, this would be a 1 star review.

Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

Phillips J N Glass Co - autoglass - Updated October 2026

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