I completely recommend this company. This was my first experience with the company and I came in to…read moresee if they could replace the battery on my Samsung book 12. Nicole was very informative and consulted with her boss to ensure the correct resolve. Because of the make, model and structure of the tablet they suggested that I talk to a samsung provider to receive a safer solution and to make the best decision on whether to repair or replace the device. Most importantly she gave me some great tips on trying a new charger to see if that would clear up the problem. I did follow that advice and sure enough it worked. Thank you so much for the customer care that you provided.

So it looks like I may be becoming addicted to Ace Computer. Today I spent money…read more I needed a monitor right away and Andrew brought me one right away and installed it. The prices were completely reasonable. If you aren't making them your go-to computer company you should. I shouldn't even stubbornly attempt doing any of this myself. Call Ace and save hours.

I was hoping that he could retrieve some information from my old laptop but these software…read morecompanies make it very hard to do. If you're not a forensic computer specialist, non one is going to be able to repair a hard drive. It's not worth the time and effort and it's too costly.

Very unprofessional and rude clerks without a sense of bare minimum customer service…read more This is my first time ever reviewing anything on here and there is a reason. I came in June 6th, paid my $200 dollars and told my repair would be done by the next day. I come the next day and am told by the clerk that his manager may not have ordered the part and he hasn't spoken to him. I then asked if he could call the manager and he said no. I asked why not and he repliedhe cannot tell me why he cannot call his own manager. At this point I was confused on how any business refuses to let you speak to a manager and can't even get a reason. Then he told me I call back on the following Monday for an update. I declined and asked for a refund after having to threaten to call the police to get my phone back from their inventory. A truly strange and negative experience.

From the communication to the professionalism, everything is A1 here. I took in my 2013 iMac for a…read moreram upgrade. Not only did they have the best price, but also the fastest completion time. He used APPLE APPROVED material to re-seal the iMac which was not done by the previous "apple certified" repair shop. We also spoke about getting a custom PC built. Saw some of the work he was doing and was really impressed. Affordable work. Affordable builds. Yea... we think we just found our permanent home for all things PC and Mac.

Beware !!!!!!!!!!!!!! - I bought a Dell 9020 they listed on eBay. It arrived dead. They refuse to…read moredo anything about it. They are SCAMMERS.

I dropped my work laptop to do a restart due to the previous employee logged into it…read more It was last minute and He had me done in an hour. He really saved me there so I can continue to be productive. Definitely recommend Js is my new place for any repairs.

Great dude! Even though we didn't have the pleasure of doing business - he was upfront and helped…read moreme with directions in buying a new computer! Great customer service to a stranger - HIGHLY recommend!

I brought my Dell laptop to 1010Computers because it would not power on. After the repair, the…read morelaptop worked, but I later discovered it was running on a 128GB SSSTC SSD--a very small, low-end drive I never authorized or discussed with the shop. When I asked for clarification, the business stated they had diagnostic photos, hardware inventory screenshots, and a detailed report proving the SSD was already in the machine at the time of service. I requested copies multiple times. They did not provide a single photo, screenshot, or document. The customer portal they referenced contained only an invoice and the laptop's serial number. When I asked again for the documentation they claimed existed, the shop refused to send it and insisted they would no longer communicate in writing. They stated that any further discussion must take place only in person, which prevents any verifiable record. At no point did they provide the evidence needed to confirm their claims. My review is based entirely on written communication and the business's refusal to provide the diagnostic documentation they repeatedly referenced.

On October 30, 2025, I brought my HP Spectre x360 ​​laptop which had a flickering screen, to their…read moreoffice (ticket #9325). I paid $50 for a diagnostic check. On November 13, they sent me an email stating that they had run tests but found nothing, and that opening the case was required for further investigation. However, claiming that the screws were in poor condition, they demanded $80 for this procedure. Only for opening the case! I realized that I was dealing with scammers. I had previously opened the laptop case myself without any issues when replacing the battery, following instructions I found on YouTube. I immediately retrieved my laptop from them and, acting on advice I found online, connected it to my smart TV. The image on the television screen did not flicker. The diagnosis took all of three minutes. Subsequently, I purchased a new screen for $150 on Amazon and replaced it myself, again following instructions from YouTube. The laptop has been working without any problems ever since. Do not get involved with these scammers.

Three businesses were contracted through Yelp. Two could not provide the needed repair service. The…read more3rd, Cellairis, never responded.

This business is the best cell phone store and service center in the area. They resolved my phone…read moreand tablet issues quickly and at a reasonable price. They are a top-notch, friendly service with a staff that knows how to get things done rapidly and accurately. I'm unlikely likely to take my phone or tablet to anyone else.

One thing for sure, when it comes to me and my laptops I'm going to always have an issue. I have no…read moreidea why, and it's not my fault, however... I do. Nonetheless, time after time, The TKS Group has always been able to resolve my issue. The customer service is stellar. They have always understood my issue, been able to diagnosis it correctly the first time, and get it resolved in a timely fashion. As service is a dying breed, I appreciate the fact that the TKS team is knowledgeable and service focused and I'm not forced to choose one. Also, I never feel pressured to get anything I don't need. I go in for my repair. They repair what I need. Anything that comes up of concern they will advise, however, there's never any pressure to "act now" and I truly appreciate that. TKS Group is amazing and I am a customer for life!

Wil Harbin of PC Rescue 911 is awesome. The customer service at the big box store is typically…read morehorrible. I felt like I was stuck and had to subject myself to them. I ended up walking out in frustration. I ended up calling Wil by chance. What good luck. Wil came to my house to troubleshoot my laptop. I had a hard drive failure. Wil took the laptop away, ordered a new hard drive, and got me back up and running. Wil was very personable. Wil is also a community servant - firefighter. Wil has my business, now. No more big box store! Hire this guy - you will be glad you did! Thank you, Wil!

From the owner: Virus Removal, Upgrades, Networking, screen replacement, desktops or laptops.read more