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    JMSA Cleaning

    5.0 (1 review)

    Services - JMSA Cleaning

    Carpet cleaning

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    3 years ago

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    K-Moore’s Cleaning Service

    K-Moore’s Cleaning Service

    (2 reviews)

    Tenney - Lapham

    Refused to respond to inquires after making statements they would come back to correct mistakes and…read morefinish what was started. Window sills explicitly included in the cleaning service were left very dirty. Company was also 4 hours late arriving to the job.

    I've used this cleaning company before and had a good experience, which is why I decided to hire…read morethem again for a move-out clean. Unfortunately, this time was a major disappointment. They were two hours late, and I had to reach out myself to find out when they were arriving. When I got there, several things had not been cleaned. The owner told me she would arrive in 15 minutes but didn't show up until 40 minutes later. I tried to be understanding, especially after she shared she was dealing with some personal issues and that her brother, who was helping, was new. However, I expected a move-out clean to be top-to-bottom, as advertised. Major things were left undone: the walls weren't cleaned (I was told it's because a previous product damaged paint), the ceiling fans hadn't been touched, and drawers in both the kitchen and bathroom were still dirty. I was later charged by my landlord for those very issues -- dirty walls, dirty drawers, and general lack of thorough cleaning. While the owner did deduct $50 from the $550 total, I still paid $500 for a subpar job, and now I'm losing part of my security deposit because of it. I was very patient and understanding, but in the end, I hired professionals to avoid this exact situation. Sadly, I can't recommend them anymore.

    JMSA Cleaning - carpet_cleaning - Updated May 2026

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