Service was good selection and great variety in the value was reasonable. The staff was friendly…read moreand professional.

An amazing resource! I've probably driven by this store a hundred times and never knew it was…read morethere. I've never been so excited to find a store as I was to find this one. I was desperately searching the area for a place selling compression hose but was having trouble finding one. Not only did they have what I needed now I know where to go for everything I need in caring for my disabled family member. No more waiting for days to get something shipped to me. Thank you Family Medical Supply!

Everyone has gone out of their way to make sure my cpap experience is a good one! Much appreciated…read moreto this first time user.

Jeremy Barrentine does not know what he is talking about. He sells older model CPAP machines…read more Then when you tell him it won't give you the necessary feedback, he tells you to call him anytime or that "you're doing just fine buddy". This is a professional respiratory therapist?

Keep all your checks and bank statements also if you pay online make sure you write the transaction…read morenumber..THEY DONT SEND OUT BILLS. Got January Bill I had already paid called and they give you the excuse that their billing is Quirky...

Make sure you know where you're going when you're trying to find this place! They have about 3…read moredifferent locations in the Downtown Bham area! Once we found the correct one, the wait wasn't terrible to pick up medical supplies. It took more time visiting all their locations first! Employees were friendly and were able to send me on way fairly quickly. I do like that the receipt they provide is electronic vs paper.

The people that work are super friendly. I was in town on business and something caused a leak in…read moremy BiPAP hose. I walked in without an appointment, and they immediately took care of my needs. I'm very impressed with this place!

I chose this place to get my CPAP because the location was convenient and I'm glad I did. The…read moreexperience was effortless from start to finish, they got everything taken care of fairly quick. Initially I wasn't able to take off work and they were willing to come in early to help me out. I call that excellent customer service and very flexible. My experience with Margo and Kelly was great, Margo is a sweetheart. I highly recommend them, they won't disappoint you.

Read the reviews before using MSI. They did a "bait and switch on me". I order 1 mask, they sent…read moreand BILLED me for 3 masks. When I called to see about returning the 2 masks I didn't order, they said I did because the note said VERIFIED so I had to pay to ship them back. I told the agent that I didn't agree to 3 masks, only 1 masks she told me since the note said VERIFIED, I had to pay to ship them back no matter what. So essentially, the person who took the order lied about it being verified and they can ship you whatever they want and its up to you to either pay for the extra stuff or pay to fix THEIR mistake. Needless to say they lost a customer and when I order a new CPAP machine in December it WON'T be with them.

Worse customer service ever! Everyone has to take lunch at…read moresame time. One employee shows up at 12:58 and locks door not letting you at least have a seat, which I requested. People that have breathing problems or handicapped needs to sit, not be made to walk back to your car! Which door was not unlocked at 1pm! All I needed was for her to make a copy of new insurance cards. Hire people that appreciates their job and cares about customers!

I thought I would give this company a try being that they are family owned and I like to keep my…read morebusiness local. I am looking to have some orthopedic insoles made and have called over a half dozen times and have yet to receive a return phone call. Every time I call I am told that the gentleman that handles this process is either at lunch or away from his desk. I have left messages with my name and phone number on voicemail and with office personnel every time. Again, I have never received a return phone call. If you were looking for a company that provides customer service this is not the place. Apparently they are only interested in providing CPAP services. I would highly suggest that you find another company if you are looking for medical supplies and customer service. I would not recommend this company to family and friends.

Great; although they were unwilling to sell me a CPAP machine without a prescription, I believe…read morethey are a good company staffed with professionals.

Worst service I ever had. It took me 8 days to get my equipment. They promised they would call me…read moreon several occasions and failed to do so. This is pitiful!!!! I called around noon and no one was there to answer the call. There is more than one person working there. Shouldn't they stagger their lunch times so they take care of patients? Inexcusable on all levels.

I have used the St Vincent's East location for several years and have been mostly satisfied…read more Recently however, my needs have changed. I have to wear oxygen constantly. I cannot leave my home without it. The portable oxygen concentrators are on back order with no idea when they will be available. I have just learned that I can have no more than five small canisters at a time, and they will only deliver once every three months. The canisters I receive are no more than 2/3 full. I went to a doctor appointment and lunch which used up three canisters, but had to leave our lunch early because I was so low on oxygen. I ran out just before we got home. To top it off, the woman I've talked to numerous times at the St Vincent's East location is blatantly rude and makes it clear that she will do nothing other than quote rules and gives the impression that she has no intention of going out of her way to be helpful. Don't bother to leave a voice mail because your call will not be returned. Whether she doesn't check it or the system is broken, I have never had a call returned. I intend to try to find another company for my health care needs. I hope I'm successful and don't have to deal with this person again.