Lucas is very knowledgable, pleasant, and good to work with. He fixed our ice maker on two fridges.read more

LG fridge hose water leak repair was fixed by Lucas. Very happy he did an excellent job. Very…read moreprofessional and courteous and prompt. Repair cost was also very reasonable. Highly recommend. Thank you !

Filipp was so wonderful to work with! He was communicative about the appointment and even…read morevolunteered to come late after my working hours. He fixed the problem with my water dispenser and provided me with good ideas for keeping it in shape + keeping my other appliances running. He was incredibly friendly and kind and affordable. He will definitely be my go-to appliance person moving forward.

Phil arrived when he said he would and texted when he was on his way. He was very efficient, polite…read moreand knowledgeable. And most importantly, he fixed the problem (refrigerator water filter issue) and the cost was reasonable. Will definitely call Smart Appliance again if we need help. I highly recommend.

Both our refrigerator and stove top malfunctioned and we read the reviews here and called Dana at…read moreBergerons... We couldn't be more delighted and satisfied. Dana returned our call promptly, made an appointment and was on time, was friendly and professional and fixed both appliances perfectly. We also found him skilled and honest. Bergeron Appliance Repair earns my highest recommendation!!!

I haven't needed to call on Bergeron's since 2014, but today when I needed a service call, they…read morewere out a couple of hours after my call. Norm (the owner) called me back within 5 minutes of me leaving a message on their machine. A quick call back is very rare, having a friendly person call you back is even more rare! Norm's employee, David came out today, he was also very nice and professional. He was friendly to my curious dogs too! David was honest and told me the dishwasher wasn't worth repairing since the cost for the part cost almost as much as a new dishwasher. Bergerons doesn't sell appliances, but David gave me a couple of really helpful tips for buying a new dishwasher. I put his good advise to use tonight and purchased a new one. *If they sold appliances, I would absolutely purchase from them* After two years of using Bergerons, I'm happy to say that the great service, and honesty is still very much part of their work. I wouldn't recommend anyone else to do the job!

We were referred to them through Percy's. We called and they were here the next day. They asked…read morepertinent questions to our problem and we're knowledgeable. They came within the timeframe they gave. Dave called 20 minutes prior to arrival. He was friendly, polite, respectful and helpful. He answered all of my questions and was very informative. Very reasonably priced. I would use them again in a heartbeat.

Scam Fees and Pressure/Threats to Pay…read more I called up to ask about a gas stove repair - explained in detail the problem (automatic starter for gas burner not working). The person I spoke with asked about the brand and model, then told me it would be no problem to repair. They said nothing about an appointment fee or service charge just for showing up. Service tech gets there when my sister in law is watching kiddos - literally looks at the stove for 30 seconds and says we can't fix that. Then he bullied and threatened her into paying a $95 "service call" fee - he implied he wouldn't physically leave unless she paid him right away and refused to wait until I got back (less than a mile away). She felt unsafe. She paid and he took off. He was in our house for less than 5 minutes. I called up to discuss, the person who answered the phone called me stupid for not knowing there would be a service fee and then promised his manager would call to discuss - guess who never called? Just a thoroughly dishonest company that I could never recommend doing business with - very shady.

Fast service. I will definitely call Mr Collins next time I need service. He was great!read more

Around 10:00 this morning we noticed food on our top two freezer shelves was thawing and after…read morecalling local appliance repair shops (where we were quoted one week to get a technician here), we found Collins Appliance in Shrewsbury on the internet. Jim said he'd be here within the hour (he was on time) and helped us unload the freezer to access a back interior panel. Turned out to be a broken fan that he inventoried in his truck. It was a quick fix, he was on his way home by noon and we were able to salvage most of our frozen food. And at $130.00, his work was an incredible value. We'll use him again. -G. White, Framingham MA

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

It was a pleasure doing business with them! Great…read morecommunication, he is very professional, efficient and extremely polite!! I would highly recommend!

Highly recommend this company! Angel helped diagnose the issue with my treadmill over the phone and…read morewas able to come the very next day. Fixed it & made sure it was running properly before he left. Charged a very fair price and easy to work with

From the owner: Friendly, professional and efficient. Can perform preventative maintenance, diagnosis, installs and…read morerepairs at a reasonable cost.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Had a leak in my Bosch refrigerator water dispenser. The first Bosch-recommended repair services…read moresaid they were only repairing appliances that they had sold. These guys showed up first thing the next day, were friendly, knowledgeable, and worked fast. Highly recommend!

zero stars After a service call for huge leak from Electrolux 2 year old dryer he determined…read moreit was the steam perfect feature and gave me 2 options A(repair if $500 or B) he could disable the feature. One day later I contacted the owner James LaFleur for assurance that the disabling would not affect the dryer performance and his response was "I have the covid virus and I gave it to you then said Fuck you and hung up!!! I am a cancer patient and a senior citizen currently self quarantined and in shock because I have never been spoken to like that EVER! I merely asked for reassurance that a repair service would not alter performance and he lost his temper yelled at me with profanity and like a crazed person said he hopes he transmitted the covid 19 virus to me. Shock and awe!! I have reported him to Health Dept, Better Business Bureau and I have recourse under Comm of Ma Consumer protection Sec 93. If service faulty and he damaged function if dryer! In addition I recorded the call where he screamed and used the F word and saved text he sent stating he hopes he gave me virus because he has it! OMG imagine anyone telling a customer that?! The City will grace that as he's considered a spreader! The man needs anger management and sensitivity training beside the fact he arrived at 9AM Sloppy and in dirty work clothes. Also gave me unsolicited advice on how to cure cancer... I believe this is a troubled man with issues. As a former and now retired executive highly trained and skilled in customer relations he is reprehensible and ignorant! He treated the wrongs woman ---whom he thought he could use abusive language to and get away with it -- but not realizing I'm no shrinking violet! Do not subject yourself to a business owner who treats anyone in this manner!!