I was very impressed by the service i received. Simon was amazing. He explained exactly what was done and made sure we understood what the problem was and how he fixed it. Thank you read more

Stay away from this company. Installation was good but service is terrible. When fall arrives no heat and in spring the a/c doesn't work. Call for service, told i have to wait a month. The system is 2 years old. Stay far away from these guys. read more

Le vendeur vous promettra que c'est la meilleure entreprise au monde. Ils viendront installer le tout un peu trop rapidement. Ensuite, ils ne répondront plus jamais à vos appels de service. Voilà ce que signifie faire affaire avec JMAIR. Les techniciens sous-traitants vous feront attendre, vous feront perdre des journées de travail, prétendront que vous n'aviez pas de rendez-vous, qu'il y avait une urgence, qu'ils ne peuvent pas intervenir en hiver, que c'est le rush en été, que votre cas n'est pas prioritaire, qu'ils partent en vacances ou qu'ils doivent se rendre à l'hôpital. Croyez-moi, ils ont une excuse pour tout. Les pires des pires. Faites attention à leurs soi-disant 700 avis 5 étoiles, c'est du gros pump. read more

Great service Special thanks to sales person Tony & installation team Maher & Rachid. Very impressed with JM Air professionalism. Will recommend to family & friends. Alex read more

Cette entreprise est un véritable désastre. Leur commercial est venu me faire un devis il y a deux mois, me faisant des promesses d'installation sous deux semaines. Une fois le contrat signé, plus aucunes nouvelles. J'ai dû le menacer de me tourner vers un autre fournisseur pour qu'ils prennent enfin un rendez-vous pour l'installation. Leur secrétariat m'a promis trois fois qu'un installateur viendrait visiter les lieux avant l'installation. Ils ont enfin fini par venir la VEILLE de l'installation pour finalement me dire qu'ils s'étaient trompés dans le devis et que le projet ne se ferait pas. Apparemment je devais faire démonter mon climatiseur actuel avant qu'ils puissent en installer un nouveau. Personne ne m'a jamais prévenu de ça, rien n'était inscrit sur le devis. Quand je leur ai pointé que leur commercial n'avait jamais parlé de ca, ils m'ont dit qu'il s'agissait d'un revendeur qui n'y " connait rien. " Le commercial m'avait facturé pour une nacelle, et leur secrétariat m'avait dit qu'ils ne s'occuperaient pas de demander les permis auprès de la ville. Je me suis donc occupé de faire un permis d'occupation de la rue pour eux. Les installateurs m'ont informé sur place qu'il n'a jamais été question d'utiliser une nacelle, j'ai donc fait une demande pour rien. Ça confirme en tous cas que le revendeur ne sait, en effet, pas de quoi il parle. L'un des deux installateurs était méprisant, et n'en avait vraiment rien à faire de ma situation. Il s'est contenté de me dire " Moi, je touche pas à ca " et il est resté les bras croisés. Quand il a vu que son collègue regardait les connections de mon climatiseur actuel, il lui a même dit " Pourquoi tu t'emmerdes avec ca? " En plus d'être malpoli et de ne me proposer aucune alternative, il a même eu l'audace de me demander si je connaissais la race du chien de mes voisins. Il voulait savoir quel genre de terrier c'était. On croit rêver. read more

These people are racist, rude, and unprofessional. The salesperson - Karim - was very kind. Slow to respond after he had the sale, but no issue with him. The problem came when we tried to call to book and pay them $5513 dollars. The first person on the phone didn't speak English (i always ask because it is easier when I don't know the lingo) and went on a long tangent about not speaking English because we are in Quebec. Je then transferred me to the REAL racist, Ligne (Lyne? Line? Lina?). My husband is an Hispanic Canadian with an obviously Hispanic last name and accent when he speaks french. She continuously interrupted him while he was trying to book a date of installation. She hung up on him while he was mid-sentence. I called back and she was much nicer to me. They asked for a letter of consent signed by our landlord, which we provided. While we were sending this, Ligne repeatedly told me that " ma'am are you thé proprio? We need a letter from the proprio... " I told her in TWO languages, multiple times, that it was being sent immediately. She saw my husband's last name multiple times, even stated it to me in full. When he came back on the line to translate, she began interrupting even more. She referred to him as Mr. Suarez, some other last name, really any other Hispanic name she could come up with. Apparently all Hispanics are interchangeable to her. She has it literally right in front of her and still chose to demean him in this way. We found a better company that was far more professional, not racist, not rude and appreciative of our money. Don't give these racists your money. I cannot believe this Ligne lady is working in customer service. read more

I wrote a review earlier in which I gave 1 star but in this one I am giving a four. After turning on my heat pump for the first time I realized it wasn't working properly, I called and spoke to Rim, EXCEPTIONAL PERSON, within a week, I got a technician to fix my heat pump. The technician even explain how to make it work better. NOW THAT'S GOOD SERVICE. read more

Je reconnais que de nombreuses personnes ont été satisfaites du service de cette entreprise. pas mon cas. toute l'expérience m'a laissé mal au cœur. lorsque les entreprises profitent ouvertement des consommateurs qui travaillent dur, cela me rend furieux ça fait quelques jours. J'avais une visite prévue pour la semaine prochaine, mais au réveil ce matin, la maison était à 16 degrés et n'allait nulle part. J'ai appelé pour une visite d'urgence et je comprends que cela coûte plus cher qu'une visite régulière. Mais DES PROFITEURS, qui me facturant 450 $ pour un thermostat !!!!!!!! C'est carrément ridicule quand il se vend en ligne pour 179 $ d'une entreprise locale à Longueuil, livraison gratuite. Facture totale aujourd'hui 712 $ pour le remplacement d'un thermostat. En fait, la garantie s'est terminée en janvier dernier. Encore une fois, je comprends le service prioritaire cout...... mais qu'on en profite ..... Et non seulement cela, le technicien me facture une heure et demie pour installer un thermostat. Un employé m'a en fait dit 'nous vous facturons ce que nous payons''.... vraiment ?!?!?!? J'étais sceptique dès le premier jour il y a 5 ans quand le vendeur de 70 ans a fait beaucoup d'erreurs sur mon contrat (prix, équipement inclus) Je pense que j'aurai eu un service plus honnête d'une entreprise dont je n'étais pas client. Alors si vous aimez vous faire baiser, tentez votre chance avec cette entreprise. C'est triste de voir pendant une pandémie des gens et des entreprises profiter délibérément des gens. Nous avons tous des familles, nous avons tous des factures à payer... Et pour le propriétaire, le bilinguisme est un atout. read more

JM Air - Heating & Air Conditioning/HVAC Near Me - Anjou, Quebec

very poor customer service. No one can speck English in their office even the boss. there is no link between their office and installation team. Installation team the low knowledge which I have ever seen. They suppose to install a central A.C and humidifier for us. During the installation of AC, they made the Fan broken. No installation happened!! After more than 2 months they came back for humidifier, this time they broke the heat sensor of the furnace. After around 4 months, we have still problem with our furnace causing the bad and unprofessional installation of the AC and humidifier. Never recommend to anyone. read more

This company looks like they might be the right choice but it is all a facade. DO NOT USE this company. They have let us down so many times and right now we have a lemon/cheap furnace which we bought from them and can't even fight the cold past -20 degrees. We are sleeping with snow suits and have two children under the ages of 4 and they will not even return our calls. So whatever price they give you add lawyer cost on top because you will need one. read more

JM Air - Heating & Air Conditioning/HVAC Near Me - Anjou, Quebec

It's not good Service I don't recommend this JM air to any body I just installed at my house one month ago. Less then one month It's not working. I called many time the answer is. WE SENT YOUR MESSAGE till now no one come 3 days May be end of winter they come Bad luck read more

I've been trying for a month now to get my receipt saying that I paid my unit in full, in order to submit it to my notary...but the lady in charge of my bill ended up in the hospital and now nobody there can have access to the account where the proof of payment was made. How is it possible for a company to not have more than 1 person in charge of something so important? Very disappointed with the service. read more

Was initially very happy with sales person but was trying to get service this year but THEY WERE TERRIBLE! Refused to speak any English, though they were happy to speak English to make the sale. Twice I was given an appointment with a promise of a confirmation call - neither time did it happen. After 4 calls I finally asked a French-speaking friend to call for me and she was told that they now have no appointments until September (I purposely started this in April to be ahead of the seasonal rush) and that the original price I was given was now doubled and they denied that they had no one who could communicate in English. Stay away from these guys! read more

Whatever you do don't ever consider giving this company your business...INCOMPETENT from the sales, installation and customer service. Came to give us an estimate, sold us a unit that ended up not fitting our space, were promised next day installation with a unit that fit, no one showed up, our calls went unanswered. The best part...they had begun dismantling our old unit and left us with holes, open wiring, debris all over our yard...disgusting workmanship and even more disgusting service. Perfect example of FALSE ADVERTISING!!! STAY AWAY, AND TELL EVERYONE TO NEVER DO BUSINESS WITH THESE CLOWNS. I feel sorry for the older people who built this company and left in the uncapable hands of younger generation, a real shame..:( read more

Awful customer service. You have to pray that your furnace does not break down in the winter. When you call, it's a dispatcher that just takes the messages, promises a call back but it never happens. Furnace broke down when it was minus 20 outside. Called on a Friday at 4:30, was told they would call back...nothing. Call again 2 times, still no call back. Saturday, no call back. House is then at 15 degrees and so had to buy 2 heaters. Still no call back read more

WARNING! WARNING! WARNING! WARNING! CONSUMERS BEWARE. When shopping for a new furnace to replace my bi-energy system about 5 years ago, they sold me an electric furnace and AC combo. I was replacing my old equipment in an attempt to save money on energy. They told me that I would save ~20% with the new system over my current consumption. They installed the system and I didn't notice anything until the first winter. My rates started to climb. I called them and they said the furnace is fine, you must have other issues in your house. I spent the next few years trying to find the source of my problem. Had them come back to check the system and again they said it was fine... Around January of this year, I had an electrician come in and check my system. He said your furnace is the source of your problem. He showed me how to access the hydro Quebec app and track my consumption. My house is only around 1900 sq/ft, yet at times the furnace consumes up to 260+ KWa in a single day.. Most days it consumes around 180-190 KWa. I had them come back, the first technician they sent sees the installation and tells me that the system was installed incorrectly from the beginning. He said they wired it wrong and used a single stage thermostat. He changed something and left. However, after he left the system would never shut off... Just stayed on forever and the house got into the mid 30's overnight. Could have burned my house down. I called them back and they confirmed that the system is not the right one for me. The dispatcher tells me they should have sold me a thermopompe because the electric furnace consumption is much higher than what I had before.. SCAM!!! How could they sell me something that would take twice the energy of my old system? I loudly complained about them selling me something that costs me on average $2500 per year more than my old system. So they sent another tech, he changed the element to a lower power one and changed my thermostat. He also told me that J.M Air has tons of clients just like me who got sold a bad system and now suffering through massive energy cost increases due to their scam. Their own technician suggested that I should sue them. So I'm now stuck with a system that is drawing almost 200kwa per day and this is only because I keep my house at 19 degrees to save money. If I keep it at 21-22, the daily energy consumption would be 250+ kwa. I have children and It's cold in the house now, can't imagine when it gets really cold how much it's going to cost me.. I left messages for them to call me back to find a solution, but they refuse to help me. So I've spent ~$12000 dollars more than I would have if I had kept my old bi-energy system. Not to mention the $cost to buy the new crap equipment they sold me that consumes more power than anyone can afford to pay.. The only way we can ever stop companies like this from taking advantage of consumers is to hold them accountable for their actions. So.. I'm looking for anyone who's had a similar experience to contact me so we can get a class action lawsuit launched against JM Air. It's not right to take advantage of consumers this way. We need to stand together and protect ourselves against this sort of consumer abuse... Every attempt I've made to contact them since has been unsuccessful. So this is where I'm at... Let's see if this helps stimulate some dialog with them. Otherwise, it's time to get the courts involved. read more

After sales customer service is nil. Owner spends more time looking at bad reviews than customer care. The first time I spoke to him or his company after almost 2 years (lol) was after I posted a negative review. Was so mad I hung up on him because all he did was ask me to remove my review. I then tried calling him back but he claimed it wasn't him and that he's not the Big Boss. Anyway long story short this company is very unprofessional. GO SOME WHERE ELSE! read more

They offer 0% financing because it takes that long to finish the installation. It has been over 3 months and no one call me back to finalize my issues and when a technician comes (4 so far) none have the right equipment to finish the job. When I call customer support, they are always on break so I have to leave a message then I never get a call back. I do not recommend doing any sort of business with this company. They are very responsive when it comes to the sale, then the installation is a whole other story. read more

Apologies for the long post but it's a long story. Overall terrible service. Wanted to get a humidifier installed. Salesperson was competent and nice. Said there were co compatibility issues with my existing system or smart thermostat for the humidifier I wanted to install. All downhill from there. Techs show up to install. They say my thermostat was not compatible. Fine. Put the installation on hold. Bought a better smart thermostat, 300$. Because of budget issues, we waited a couple of months before calling for installation again. In the meantime I find out that my original thermostat was fine all along, completely compatible, techs were incompetent. Different techs show up for new installation. Mention all that to them, they apologize. They look at my new thermostat and are completely befuddled by it, but they say it should be fine. They could not complete the installation because they forgot the cable they needed... About a week later they show up to "finish" the installation. I was at work, my wife was home. I come home from work to find that they couldn't get the humidifier to work. They just left. Didn't explain anything. That was a Thursday evening. Friday we did not have a chance to call JM Air. Friday night, the whole system goes. Furnace dead. No heat. This was late February and I have young kids. I call Gaz Métro Plus, they have a tech show up first thing Saturday morning. Took him less than 20 minutes to fix everything. The humidifier techs did not at all wire the system properly and did not put in a transformer for the humidifier so it blew the whole system. Now because the problem was caused not by my system which was covered by Gaz Metro but by another system, the service call cost me 190.46$... I immediately called JM Air on Monday morning. The next few weeks were an exercise in futility and frustration trying to deal with multiple people at JM Air, none of whom seem to speak to each other since I had to repeat my story MANY times (yet still got a couple of calls asking why I hadn't paid yet), never getting called back as promised, lots of "I have to talk to my boss". All I wanted from the beginning was the cost of the repair I had to pay taken off my invoice of 1500$. That's it. I was ready to pay each and every time I spoke to them but that proved to be too difficult (I should have demanded the cost of the new unnecessary thermostat be deducted as well but that seems to be highly unlikely based of the incompetence I had experienced). One last call, repeated my story AGAIN to someone I had already told it to. Made my request for the repair deduction AGAIN. Was told they would call back later that day after speaking to the boss AGAIN. That was mid March 2017. Fast forward to today, July 26 2017. I hadn't heard anything from them at all and I sure as hell wasn't going to waste my time chasing them. I get a voicemail saying my invoice is way past due.... from the very person I had last spoken to in March and several times before. I called back AND HAD TO REMIND HER AGAIN ABOUT THE SITUATION. It took about 3 minutes for her to say that they would deduct the cost of the repair from my invoice. All around incompetence, terrible company. How they're in business I have no clue. They do installation service for Costco in the east end of Montreal so heads up if you're thinking about using Costco in Anjou for any heating, cooling, and ventilation installations in that area. Can't give zero stars or I would. read more

STAY AWAY! This company should have 0 stars! Absolutely the worst company I have ever dealt with. I installed a brand new air conditioning unit that hasn't worked since day 1. After endless calls they sent a technician two months later only to tell me he doesn't know why the unit is not working. After one year of frustrating calls to their office they still have not contacted me! This is not a company it's a scam...beware! read more

The absolute worst company I've ever dealt with. Zero customer service kills. They don't even know their own policies. They're a bunch of liars and the Field techs are not knowledgable. Do not hire them. read more