AVOID AT ALL COST!!!
Worst experience ever! This installation was to replace a very old mini-split wall-mounted A/C system. Chris, the son, came to look and prepare the quote. He promptly emailed the quote the next day (in hindsight, probably without any thought or actually doing any detailed calculations). Replacing the existing, old pipes and drainage (which was HIGHLY recommended by the other contractors who came to offer quotes) would cost several hundred dollars more. We opted for the additional cost to ensure an entirely new and optimum system. Chris assured us NUMEROUS times over the next week that it would not be a problem and that they would do a COMPLETE reinstallation.
The day of the installation, the first person came at 7:15 AM (45 minutes earlier than the agreed upon time and disrupting our entire plans for that morning) to remove the old system. When Julian, the dad, arrived he kept saying that he would NOT replace the existing pipes and drainage because there were "too many turns" and they could not guarantee a flawless system as a result. Our setup had ONLY 2 turns before reaching the exterior unit. So, is JCD saying that they only do installations that have a direct and straight path from the interior unit to the exterior unit?!? If that were the case, their business would never have lasted! Or perhaps they are admitting to their incompetence because they are unable to perform such a simple installation involving ONLY 2 turns. The real reason, however, became clearly obvious less that an hour into the installation and for the remainder of that day when Julian kept bitching and whining that he "was not going to spend the whole day here"!
After putting up with his complaining and incompetence (he did not come with the proper circuit breaker for the high-voltage to low-voltage connection that Chris quoted, had to run out to buy one, and then dropped our entire new circuit breaker box because he was too lazy to properly disconnect and reconnect the wire and kept looking for a shortcut), he finally finished - minus the replacement of the pipes and drainage which Chris insisted and promised would not be an issue. When we finally got through to Chris on the phone (who, incidentally, did not make a single appearance onsite that day), all he would say was "I trust my dad's judgement." Well then, he should have sent his dad to do the quote so that we could have refused him right away and gone with a more qualified, competent and professional company. Hey, we were in no rush for this installation - they could have given us another day when Julian was not in such a rush to take off for something else!
Then, to add insult to injury, Julian charged us an additional $100 for the circuit breaker but said that he would give us a free check-up and cleaning next Spring. First of all, the circuit breaker required for the high-voltage to low-voltage connection was supposed to be INCLUDED in the original price, as per Chris' quote. Second, it is late Fall and the system will not be used until next Summer... what kind of check-up and cleaning do they think they need to do next Spring when it hasn't ever been used?!? BS! They will probably spend 5 minutes here, if even that long!
So, if you really want to spend MORE for LESS, then by all means, go with JCD. Otherwise, save yourself the time, headache and torment and go with another company... you DEFINITELY cannot find anyone worse!!! read more