Do yourself a favor and DO NOT use this company. I spoke to Jorge about installing a line for my above ground pool. I gave him my location, he said I was in the far west end of his service area but I was still within the limits and he would do the job.
He told me I need to drain my pool because when they contact me about installing the new liner it could be that morning or the night before, and they don't have time to wait for the pool to drain. I was hesitant on doing this because I get some strong winds where I live and I also have landscaping stone around my pool. He assured me that the pool would be fine and the frame of the pool would hold everything in place, the pool itself would be supported. He even googled a picture of my house and the area around me and commented on the wind that I probably get because of the open fields around me, and again still said I need to drain the pool the next day.
After weeks of hearing nothing and my pool now showing signs of despair I reach out to Jorge, only to have him return my call and inform me that he has no memory of our conversation. I reminded him of our conversation, the date, the time, my location, the fact that he said he highlighted my name which means I'm on the schedule for service, and he vaguely remembered but will have to "check his book" and call me back. Big surprise when I never got a call back.
I drove to Allentown to pick up the liner that I purchased hoping I could maybe find someone to put my liner in. While I was there, guess who I ran into at the store?? Yep, Jorge. Once again, he had no memory of our conversation. After we were outside the store I reminded him once again about the commitment he made to install my pool liner. Of course he goes back to his "let me check my book" line which was just a sure sign than he knew very well who I was and how he was a NO SHOW for a job he said he would do.
After a few minutes of refreshing his mind he admitted he said he would do the job but he didn't is because "it's not worth my time or money to drive that far and do that job". So he couldn't even call to tell me this?!
So because of him I now have no pool and it will cost me $7000 to have the area corrected....that does not include installing a pool. I don't have that kind of money just setting around, maybe he does!
What kind of a person can run a business and make a commitment to complete a job, never show up and then tell you that you basically aren't worth their time? And leave thousands of dollars in damage because of it?
Like I said......do yourself a favor and DO NOT use this company!!!!
To bad I had to select a star to get this review posted, if I had a choice there would be zero stars. read more