For starters, the salon itself is adorable. The layout and décor is very stylish and pretty, but that's the most I can say for this place. I cannot review on hair or makeup, I am basing my review off a spray tan. I found a great offer through Groupon and decided to detour from my regular salon (where I've done plenty of spray tans for special events) and check this place out. Stupid move on my part, considering I was about to take professional/milestone pictures, I should've stuck with my regular salon. The saying is true - you get what you pay for.
I went here looking to do a spray tan on a Saturday for my engagement shoot the following day. To boot, I had my friend's bachelorette party that same night, and wanted to have the spray done, give it enough time to set so I could do one rinse before I went out that night. I was greeted by Jill (the owner), who over the phone assured me when I made the appointment, she would do a special spray that would be dry within 8 hours. I was put into a private room with her assistant who performed the service. I noticed a dripping down my legs, arms and stomach as she went, which she promised would blend in by the time it dried. Having done my share of spray tans, I knew something didn't look right but decided against my better judgment to trust her. When I went to pay, I told Jill my concern and she "realized" she didn't communicate to her assistant to use the spray she promised and said I would have to wait until the next morning to shower. I reminded her I had a bachelorette party that night and her response was "then I would stay home". Clearly, there was no concern or desire to fix this and I got a response that was unprofessional and rude. Instead of going back and forth, I politely paid and left.
My "tan" ended up drying worse than what I saw happening at the salon, with my arms, neck and face streaked and blotched, some areas were not even hit (I looked like a half and half cookie) with very distinct lines all over. I called the salon and told Jill the outcome and reiterated I had my engagement shoot in less than 24 hours. She said the best she could do was "do it again", which common sense would tell anyone I would end up even darker and worse off than I already was. Then she proceeded to tell me maybe my skin wasn't responding well to a spray tan and that this was the result (which I knew was not the case given I have done them many times and never had a problem). I asked for a refund to my card, which she refused. She said she would accept pictures via email and use them as a learning tool for her staff so this didn't happen in the future. I could not believe what I was hearing - and this is coming from the business owner!
I ended up four showers later trying to even out the tan, and with the help of makeup, I was able to hide it all for my engagement shoot. I later on heard from other people that this place is the worst, and I too now suggest staying far away. From the lack of communication between staff to follow through on customer needs, to the unprofessional responses, you're better off somewhere else. And don't go based off "Best of Westchester" ratings this place has - I came to also find out she has her friends give her stellar/false ratings so it appears as a five star business. read more