I have to give credit, where credit is due. 1st off, I was with AT&T Wireless for almost 27 years…read more I love and trusted my AT&T service, however, their current rates drove me to search for another, more affordable, trustworthy provider.
I have XFinity home WiFi and absolutely love it.
Their promotions for mobile service and equipment have always been attractive to me, as well as XFinity Mobile is powered by the Verizon network. So, I finally did it & moved to XFinity mobile today (2 lines of service). Little bit of a misunderstand regarding the costs of service and equipment at the store today due to new promos rolling out today, however, we were able to sort it out. Excellent customer service today!
Overall, my new cell service and iPhones are great and the price is fantastic!
Recommendation:
*Check, then recheck their 'current running promotions and offers' on their website before going to the store to be sure.
*Sign into the XFinity website when you get home, and double check the sale and agreement; it's e-mailed to you right away.
Downside:
*Getting in touch with a live XFinity customer service agent at (888) 799-3747 can be challenging & a bit frustrating.
*The online chat feature is functional, but driven by A.I., but will connect you to a live chat agent when requested.