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    JKA Communications

    1.0 (1 review)
    Closed • 11:00 am - 5:00 pm

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    DISH

    DISH

    (18 reviews)

    Very Very Disappointed with DISH - Love the cable service…read moreitself! 4-5 Stars on cable service but hate the customer service and policy. 1 STAR ON Customer Service. Took hours ... called 2X and was on phone for hours. I can't believe DISH charges you a monthly lease for their equipment but when their equipment goes out YOU the consumer have to pay for them to come out and change the equipment. They won't send you the equipment to replace but you have to pay $100 for a technician to come out to tell you the equipment is bad. Mind you the equipment that they give or you lease from them is REFURBISHED!! NOT NEW!! Dish has made its money on the equipment but want to continue to charge you for them coming out. However you can get a service plan for $9.99 a month which you can purchase for a no fee technician. AGAIN Why should I have to pay for your faulty equipment? I'm already leasing the equipment. augh!!! this is totally wrong! I can see charging me a technician fee if it was my fault but this was YOUR Equipment. The wireless joey access point worked the night before DISH did the every night reset. So we got the tech out today and he had to change the equipment because he too after 2 hours couldn't get it to work. He replaced the wireless access point with ...get this a NEW REFURBISHED equipment but could not guarantee that this access point won't go out all he could say is it is working right now. Now I'm stuck in a 2 year contract 1 year and 4 months to go. Mind you the equipment only lasted 8 months. VERY DISAPPOINTED WITH DISH CUSTOMER SERVICE. I THINK THEY ARE WRONG. You want to save money then go pick up your equipment that is left on all those houses that cancel your service. - Very upset customer. - Very upset customer - Oh yes the customer service did agree to reduce the tech fee to $47.50 but its not the money - if you leasing your equipment you shouldn't get charged to have it swapped out. What If I get another "lemon" so to speak and it goes out in a month.

    I am moving. Today I wanted to cancel my Dish subscription and it took more than 30 minutes and 3…read moreassociates to get the job done. Talk about frustrating. They tried 15 different ways to have me keep the service. They didn't listen that I was done with dish after 27 years. I kept saying just cancel my service and they would offer some other price or solution. Think twice before you sign up, because they won't let you cancel.

    xfinity

    xfinity

    (15 reviews)

    I have to give credit, where credit is due. 1st off, I was with AT&T Wireless for almost 27 years…read more I love and trusted my AT&T service, however, their current rates drove me to search for another, more affordable, trustworthy provider. I have XFinity home WiFi and absolutely love it. Their promotions for mobile service and equipment have always been attractive to me, as well as XFinity Mobile is powered by the Verizon network. So, I finally did it & moved to XFinity mobile today (2 lines of service). Little bit of a misunderstand regarding the costs of service and equipment at the store today due to new promos rolling out today, however, we were able to sort it out. Excellent customer service today! Overall, my new cell service and iPhones are great and the price is fantastic! Recommendation: *Check, then recheck their 'current running promotions and offers' on their website before going to the store to be sure. *Sign into the XFinity website when you get home, and double check the sale and agreement; it's e-mailed to you right away. Downside: *Getting in touch with a live XFinity customer service agent at (888) 799-3747 can be challenging & a bit frustrating. *The online chat feature is functional, but driven by A.I., but will connect you to a live chat agent when requested.

    Just walked out of Xfinity and I will be switching to any other company but staying with Xfinity ,…read moreafter a girl insinuated I would steal a demo phone . I walked in trying to get the iPhone. Pro max and all demo phones were unlocked mind you I saw them unlocked and I told the guy who was helping us , he didn't care so after speaking and him letting me know I had to order the phone and wait for it I said okay I will be coming back on the day they bring more phones in as I hate paying for something and waiting ... well as am seeing the phones she' sees me with demo on my hand and she screams omg the demos are unlocked go checked them and pointed at me, I said " oh no worries I'm not stealing " and she replied I didn't say that , and I said all of the demos in store are unlocked as I was checking other phones (Samsungs ) and she said to her co worker she could drop them and then we will be in trouble... I left so pissed off because first of all there was more customers and the way she spoke about the damn phones and printing at me made me feel so embarrassed 0 customer service and she didn't even apologize then as I left I saw her gossiping with her co workers and a few customers ... if you read this girl let me tell you your brooms of eyelashes don't make up for your attitude and 0 customer service skills .

    JKA Communications - televisionserviceproviders - Updated October 2026

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