Last time. I've been a customer for years. Despite placing my order for a full pallet a month in advance, they missed delivery. I even called that day and was told the order was on the truck and out for delivery. Another day passed. On the third day I called and asked what was going on. They said they would call me back with an answer. Nobody called back. That afternoon I called a third time to explain I had taken off work to coordinate. They couldn't tell me what was going on. I asked to speak to someone in charge. They transferred me to an unnamed voicemail. Nobody ever called. No mulch was ever delivered. I asked to cancel the order, but they didn't refund the payment. I had to call my bank to reverse the charge. read more

Will never do business with JK landscape supply again. I order 25 cubic yards of Cedar mulch. After they delivered the mulch, my contractors arrived the next day. My contractors who lay mulch for living told me there is no way that's 25 cubic yards of mulch. It's about 10 yards short, that's $400 short. I ordered enough mulch to have 3 inches mulch to cover the garden beds, I ended up with covering the garden beds for like less than 2 inches of mulch. I called JK landscape about the problem, they insisted that they weighed and measured the mulch before shipping. But there is no way for me to argue with them as I can't prove it's 10 yards short. They give a $75 refund for shipping. But I will not order anything from this place in the future. read more

JK Enterprise Landscape Supply - Nurseries & Gardening Near Me - Warrenton, Virginia

Over the last couple of years, I have spent sevral thousands of dollars with various suppliers of mulch, stone, etc., in the Northern Virginia area. I would not recommend JKenterprises ("JK") for the following reasons. OVERCHARGE I ordered much from JK online. A confirming email attached an incoive that indicated a certain price for the mulch and delivery. I reviewed, approved and returned the invoice to JK as requested. When the delivery arrived, the driver handed me a copy of the same invoice, which I then signed, returned to the driver and I was given a copy of the siged invoice. After this delivery, I learned the JK had charged my credit card about $130 more thane than the amount on the signed invoice. LACK OF RESPONSIVENESS I called JK three times to discuss the charge discrepency and each time I was told that no on had the time to talk to me but that I would receive a call back. I never received a call back. My credit card company refunded me the overcharge. POOR DELIVERY The obviously inexperienced delivery driver had to jocky the truch about ten times to center it on a 30-foot-wide driveway to drop the mulch. In the process, the driver drove over my neighbor's property leaving huge tire depressions. No other delivery drivers I've used had any problem navigating the driveway. RECOMMENDATIONS Try Virginia Ground Cover or Saunders Landscape Supply for your landscaping supply needs, both of which are more honest, responsive, and careful in dlevering than JK read more

5/16/23 Mulch ordered as we have done several times in the past from this company. This time, the inexperienced truck driver damaged our community road in several places as witnessed by our neighbor. Calls to the company and an email have so far been ignored by "Mike". We will have the areas repaired to prevent further degradation, but would at least expect a call back from "Mike". Just to let people know, in 2022, this company was bought out by SITEONE Landscaping. A much bigger corporation, which tells me why I haven't gotten any "customer service". read more

I purchased 2 palettes of topsoil /leaf compost blend to fill up my raised beds It's full of shredded rubber and plastic bags It's disgusting . read more

Purchased a pallet of mulch and paid for delivery. Gave specific instructions about where to deliver. Was told I would be contacted BEFORE delivery. NOT CONTACTED!!!! Delivered without notice and left on the street. Called and was told the driver tried to call 3 times. NOT CALLED!!!!! Called company and the woman who answered said they would get back to me. 1 and 1/2 hours later, no return call so I called again and was told again they would get back to me. After another hour called back and asked to speak to manager. Mike (didn't give last name) said he would check into the issue and get back to me. Two and a half hours later I have never received a call back from Mike. Horrible customer service! Was planning on using this company for some of their other services since the ordering process went so well, but with their horrible customer service I wouldn't use them again for anything. Terrible follow up with a customer's concern! read more

I took the day off for my 12 HOUR DELIVERY WINDOW today and it still didn't come. I signed up for 1-2 days online. That was 7 days ago. What's happening? Why can't anyone call me? It's just courtesy if you want repeat customers. So let me guess, another 12 hour delivery window tomorrow? They don't even know if it's am or pm? How is that possible? It's worse than cable companies! read more

It may be a bit premature and I will update. I contacted Jk Enterprise re topsoil delivery and prices. Nicole W. promptly responded , and I did not have to guess or pull teeth. She was professional, in that, she gave me an outline of product/services/prices. Furthermore, she gave me the name of a landscaper that I may want to use . The landscaper, was also prompt and responded. There is a reason JK became what it is in 20 years. And there is a reason others will go belly up once a recession hits, as it always does. In any case grateful to Nicole for her professionalism. Hard enough doing things once much less 2-3 times. Update upon purchasing soil and landscaper spreading it. Even if the landscaper and I do not reach an agreement on the work to be performed, I am compelled to give JK Enterprise five stars. read more

Guy called this morning when I was at work saying he was having problems getting the truck into my driveway to make his delivery (8 yards mulch). I had the same amount delivered last year with no problems. I told him on the phone if he couldn't get it in the driveway I was refusing delivery. He dumped it all half of the street, blocking both traffic and the sidewalk then drove away. - see pics. Totally unacceptable. read more

JK Enterprise Landscape Supply - Nurseries & Gardening Near Me - Warrenton, Virginia

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Lisa P is a rock star! Lisa was incredibly helpful and made really great recommendations throughout the process. My new patio is amazing thanks to Lisa and her expert knowledge of the products JKE sells. Speaking of which the products are super high quality at a fair price. John H. Aka driver John was very professional and drove the big truck and forklift with great skill. Highly recommend this company. T read more

JK Enterprize was recommended to me by a local nursery because of thier consistent high quality of customer service and selection of products. This ended up being 100% true. Add to this the fact that they have VERY good prices. The employees know their products well. Valerie who took my order over the phone is terrific. Tizon who answered my many questions in person and Mike who delived the dirt I needed were all people I would want working for me if I owned a business. Also, Mike who delivered my dirt was incredibly aware of powerlines, landscaping, what his truck can and can not do, how dirt falls etc. Before he dumped the dirt he asked me everything about where I needed the dirt and what our options were. I will use this company again and will tell everyone else to as well. read more

We purchased a truck load of double shredded mulch on May 27, 2020. We spread the mulch the following weekend. Six weeks later our mulch is full of slime mold. It looks like dog vomit and it is taking over all our mulched areas. I contacted the company and sent them pictures of the mold. Their response was that there is no way that it could be due to their product. Furthermore she said it was due to rainfall and this mold thrives in moist areas. We have had minimal rain since the end of May. Everything is bone dry. I also pointed out that none of our neighbors are having this problem. This company just doesn't want to take responsibility. Now we have to scoop it all up and dipose of it and will lose about half our mulch that we paid a lot for. read more

AN ABSOLUTE DISASTER!! They couldn't deliver on Tuesday due to rain...said they'd come Wednesday. But the driver forgot to tell his boss! So late Wednesday we call, they say, "Oops! We'll be there Thursday." It's now Thursday, almost 1pm and guess what--we called to check up and..."Oh, sorry, we can't make it, but is tomorrow okay?" NO! Tomorrow is not okay. I suspect it's because our order is not that big (15 cu yards) that they don't care about us. Fine, don't accept our order to begin with. The only good thing is that they don't charge our credit card until they deliver...so we didn't have any trouble getting our money back. I would say if you enjoy frustration & not getting what you ordered, this would be a great company. Otherwise, if you want them to do what they say they will, head elsewhere--FAST! read more

We use JK for all our landscape supply needs. We shop at the Alexandria location of Van Dorn St. Staff: Pilar and Mark always willing to help us and go the extra mile!! read more

I used this company last year but when I tried to use them again, there were more than disappointing. I tried to get some topsoil delivered, same service as I has last year. Despite calling six weeks in advance and giving them all my information for my order, they lost the order. When they never showed I called to find out why and learned that my order was lost. I tried to reschedule and was promised a call back, but never got that call. When I called again after another week of waiting, they could not help me. I do not recommend using this company. read more

I purchased 30 bags of Black color enhanced mulch through the Boy Scouts of America. Their supplier was JK Enterprise Landscape supply under the "Cedar Valley" brand. This is the absolute worst quality mulch possible. After one good rain the black color has already leached out of the mulch and it's turned an unattractive gray. On top of this, the bag says "from natural wood sources," which is a flat out LIE, as the mulch contained pieces of wood painted red and blue, and some chips that were clearly glued together. I'd say you get what you pay for, but I paid a premium for this mulch which absolutely did not live up to expectations. read more

I have to put in my 2 cents. I ordered a pallet of topsoil and a pallet of wall stone a few months ago. Products were great, prices were great. But it took me 3 tries to get someone to take my order over the phone. I was told to call someone at Cedar Valley, then he kept not calling back, long story short it was a hassle but their prices were fabulous so I tried a 3rd and final time and insisted I place my order at their main number with Valerie, who worked it out. Then I wanted to do another project and called again this morning. Not sure who I spoke to but she wasn't helpful, basically seems like they don't want my small-time business...it's just too hard to place an order, I'm trying somewhere else. read more

This is not a residential Landcape company, and the expectations were not clearly defined at the time the work was contracted so the installation didn't go well from my perspective. They did rectify the situation with a more than reasonable credit. read more

I've ordered mulch and topsoil from JK Enterprise over the past three years. The product quality and price are excellent. Delivery has been good with an accurate courtesy call before arrival. They are also flexible. For instance, at the last moment I had to reschedule a dyed mulch delivery due to rain and the fact that I couldn't be there to cover it. At 5am the day of delivery Valerie was able to reschedule for later in the week. Outstanding. read more

WARNING!!!! Do not ever use this company. They are completely unreliable. I ordered a large quantity of mulch a week in advance. When I called the day of delivery to check on the time, I was told they failed to schedule it and I couldn't get the mulch I ordered. They refused to add my delivery to their schedule and told me that delivery the following day was impossible because they only planned to work a half day. I asked to speak to the manager and was told she would call me back. I am still waiting for that call. There are better companies out there that have a much better concept of customer service. read more

I paid for a screened topsoil and leaf compost and received a wet clay with rocks and wood chips. It may be perfect for those you who just need it to fill up a low grade area but don't think about it if you're planning to use it to grow a lawn/plant. The product is poor quality but customer service and delivery staff are ok. read more

We have TRIED to use JK Enterprise for several years now. Each time we do, there is DRAMA. This year was no exception. We asked them to blow 90 yards of mulch over the last few nice weather days. This is normally a 2 day job. They left early the first day, then even when following up asking them to return and finish, they just told us it would be sometime later... that they had to finish some other big job and this is day (5) FIVE since starting our job.. Last time we tried to use them, we prepped the beds and cleaned off the old mulch to prepare for them, and they put us off for over a MONTH!! The weeds where terrible which cost us more money, not to mention calling, emailing, calling, texting, calling, emailing... and a business not looking it's best to say the least, What A Headache!! I guess we are just a small fish in their big pond. We miss D&J Mulching, they were great! When D&J Mulch did a job (once started) they always stayed on your job until finished... even with a rain day thrown in. And D&J crews where always courteous and professional. If I were you I would try Mulch Solutions, who is the only other mulch blower in town right now. Mulch Solutions costs a bit more (maybe not now as JK just raised their rates), but Mulch Solutions will do what they promise as promised! I would NOT recommend JK Enterprise unless you are a high risk, high stakes gambler? We have gambled and lost by using them, so that's it for us! No More! read more