Update: I was contacted and we discussed all my concerns. They were quick to provide some chlorine…read moretablets and ensure that I was happy. I appreciated the communication and kindness! **************************************************** Overall happy because they kept my pool nice and clear. Communication could be much better. One visit, they removed my pool robot-vac and set it aside. The visit log just simply said "vacuum not working". It had just been working the day prior, so I took a look and it had a piece of mulch that caused it to seize up. Removed the debris, and it worked just fine. No big deal. On another visit, we noticed they did not put any chlorine tablets in the floater. It was just empty. A few days before their next visit, I put my own chlorine tablets in the floater. But when they did their weekly visit, I come home to find the floater set aside on the pool deck with NO tablets in it. My brand new tablets I had just put in the floater were just gone. The visit log said, "Need a new chlorine floater" It was an old floater so the "floor" of it fell out (but you could put it back and as long as you gently place it back in the pool, it held the tablets). I called them and left a voicemail describing how my tablets just disappeared because they decided the floater is no good. I said it would be helpful if they would at least leave 2-3 tablets for me so I can put them in a new floater. So that was annoying, and they didn't even call back. Finally, I had been planning to take over pool care on my own, so I later sent an email letting them know. I know they got the message because they didn't come, but it just would be nice to be acknowledged when customers call or email. Again, overall, they kept the pool clear, so I appreciate that much. If I could do half stars, I'd say 3.5 out of 5. Keep in mind that while they empty baskets (including the one at your pool equipment), you (or someone) still needs to clean the filter once in a while. This helps your filter last longer and do a more efficient job.

Called them for service. Uses answering service. They did not call back after 2 days.read more

A-Quality Pool Service is a professional and reliable pool service company located in beautiful…read moreWesley Chapel, Florida. They service pools in Lutz Florida, Land O Lakes Florida, Zephyrhills Florida, Tampa Florida, Brandon Florida, New Port Richey Florida, Odessa Florida, Wesley Chapel Florida, Lakeland Florida, Plant City Florida, Brooksville Florida, Spring Hill Florida, and many other towns in between. They offer several service options to meet every homeowner's budget. These services include Chemical Only, Bi-Weekly Cleaning and Full Service Cleaning.

We have used A Quality Pool Service receiving full service for over 6 years. They have consistently…read more provided excellent customer service in addition to quality pool service. Our tech, Lamont, works very hard making sure our pool is perfect.

My chlorine distributor cracked and was causing my pool to leak all over the side of my house. So I…read moremade an emergency trip to GPS Pools. When I got there, I got personal service from Joe*, a tech who obviously knows his stuff. Joe* showed me what went wrong and got me the part I needed. He took the time to take it out of the box and explain how to install it before I left. He even asked me if I had plumbers tape and silicone (which I didn't). Joe took me out to his truck and gave me a roll of tape and a tube of silicone gel to use when I screwed in the chlorine distributor. He told me just to bring it back the next day when I was done. How nice was that? Rather than charging me 15 bucks for two things I'm going to use once, he let me borrow his and trusted me to return it. The best I could do is leave them a glowing review and praise Joe* by name.

I would not recommend them. Bait and switch, they'll lowball your estimate than more than double…read morethe cost when they get there. Horrible experience.

Used them 10 years ago to resurface our pool and they did a great job! So we called them yesterday…read morebecause our pool pump had a problem and some of the jets in our spa were not working! They came out early today and fixed everything in just hours! Courteous, professional and efficient!

I just moved to Florida and had Seaside Pool Company clean my pool! They were so efficient and…read morereliable. The team made sure everything was in perfect condition every time! The value of the service is well worth the affordable cost! Thanks again for the excellent pool service! I recommend them hands down!

After long research, reading reviews and validating a company that is registered and insured. I…read morecame across Biggest Little Pools. I had 3 companies I wanted to priced and Biggest Little Pool was the most responsive in communication and most competitive in pricing. We converse via text and I sent photos and a small video of my pool issue. I preferred that method because I worked 45 mins from the home 8am to 530pm and I didn't want to loose time away from work just to get for a consult especially if I wasnt going to hire them for the repair. I requested that the sand filter be repaired but also was interested in getting a quote for changing to a cartridge system as well fix the old mechanical timer box or upgrade to digital. We discussed pros, cons, likes and dislikes and agreed to upgrade to cartridge system but repair the mechanical timer box. After agreeing to paying half upfront they were out early the following morning. They did the job with no issues or concerns and left. My spouse didn't even know they left. Which was good because we also getting 3 trees cut down so we were busy. He sent me the invoice for the timer box and the price was what we agreed upon. So I paid that and the balance They was professional, quick, responsive and reasonably priced. If I had to critique one thing I think it would be that hpthey should have offered a tutorial of the new system. The dos and don'ts of cleaning the new cartridge system, especially since we had absolutely no experience with it but I guess that is what YouTube is for. Thanks for the great job. I will definitely use them again.

We had been using them for 6 month. Construction on our home started and for 4 months they could…read morenot be bothered to vacuum out the pool even though we asked EVERY week. They never did it. When we told them we were stopping service because of this they did not offer any money back - it was part of the agreement to vacuum each week - nor did they offer to rectify it. They could have cared less about our pool. No ownership for their service. I would not recommend.

I have been working with Mario and his guys for several years. They do a super job maintaining my…read morepool and are always available to answer questions. Great customer service!

What an asshole. Came to deal with a family property on short notice. Called the number on the…read moreservice tag to ask a question to make sure I didn't mess up the pool. Guy was a complete jerk for no reason.

We had visited a local recommended pool supplier about putting in a handrail for our inground pool…read more They said we could not put in a desired stainless steel hand rail since it was not a new installation. We did not like the plastic, cheap looking solutions they offered and the price was very high. We decided to look around and went to Pinch-A-Penny in Lutz, FL for something else but asked if they could help us find what we were looking for. They the exact model we were looking for and said they had an installer. The price was very reasonable so we bought the hand rail and I called Michael's to schedule the install. They quickly gave me a date a few days out. The tech's sent me a text to let me know they were on there way and I had the part ready for them when they arrived. They took the time to listen to my thoughts on the install and they had some very good recommendations on where to install. I was told they would tell me what type of escutcheons to purchase for the install but they had anticipated what I needed and had it with them. This saved me a trip to pick some up. They had to drill two holes in my pool deck and they did a good job limiting the dust and cleaned up after they cemented the handrail in place. While there, they took a look at a pool light issue and were able to quickly determine the problem and took the time to educate me on how the system works. I would not hesitate to call them for any pool issues in the future.

Its like most companies that want to be successful and grow, realize not to abuse their very own…read morefaithful customers. Its like this guy thinks he 'owns' you. He has some fettish about ordering people around and exactly when 'you will do what'. And I'm not referring to paying on time any normal thing that could be truly legit, objectionable, to a normal owner. Customers are not children and the arrogant attitudes going on with this owner is the oddest thing I've seen in business, in a few decades. And I've worked with many many entities. Its like a chip on the shoulder, or way too many trigger buttons to kindly and peacefully work with the public.