I was involved in a car accident that left the car with rear bumper damage. I took my car here because I was referred by a local dealerships that I had done business with in the past. The people at the dealership have great customer service so I trusted their referral without question. I took my car here and met with Jim. Nice guy overall. After talking with him about what I was there for my car bumper. I mentioned to him my windshield had some over spray on it. I explained to him how I was told to remove it. He went out and took a look at it and said if time permitted he'd see what he could do. Fast forward to Saturday when I pick up my vehicle. My car was inside the garage with the door closed. As I walked into the shop there was an awkward vibe. Two guys standing around watching Jim dry off my car. Jim said they were washing it inside because it was cold out. It was. I dismissed the awkwardness. Jim began to tell me about the overspary that was all over the car, which I already knew. He showed me a clay bar that he said he went over the car and window with. He said he went over the windshield with a razor and the clay bar and had removed the overspary. I was glad because it was really a dangerous problem. He said the car would have to be buffed to remove the overspray. That was not my concern. As long as the bumper was good and he removed the overspary off the windshield I was happy. The bumper looked great. I was given the keys to the car, they opened the door to the garage. I drove out into the sun and was shocked there were scratches all over the windshield. At first I thought it was lint from the rag he was using to dry the car, so I drove off. I put some wiped fluid on it and the scratches remained. I couldn't believe it. My first thought was to go back and RAM my car into the front of the business for two reasons. One because I talked with Jim about some issues with the car that had nothing to do with the accident. I simply wanted to make things right inspite of those issues. Two because I have a rage problem that I am currently working on. It only comes out with lies and disrespect. I didn't call to explain to Jim the damage he caused or the fact that the overspary was still there because it would have fueled the anger. In the end it's my fault for asking someone for advice and accepting help that was offered by someone that wasn't experienced in that particular line of work. I'm sure he meant well, however to have me come get the car and not mention anything about the scratched up windshield pissed me off. Because I am shifting my thoughts in a new direction I just took it on the chin. I gave it to god and asked for the strength to get past it. The process of surrender is tough, but I know in the end its for the better. So Jim this is simply to let you know I noticed everything, but chose to let it go. God will handle the rest. The three stars is for the bumper. read more