We took our car here for motor mounts and an A/C compressor, which set us back $1,600. They also…read moreadded a belt and pulley to the job, but we only found out about that because we kept calling them. Communication zero. After about a week of driving, we were going down 95 and heard a loud thud, then the power steering just died. We managed to limp home, but once we parked and checked it out, we saw the belt had come off and there was a major coolant leak. This was never was an issue before, especially since we've taken this car to two different shops in the last year. Including one where it passed VA state inspection. None of those shops complained about any cooling system issue. When we towed it back, they told us it needed a radiator and thermostat and pretty much wanted another $600 on top of the $1,600 we already spent. They wouldn't even cover the tow. They just put the belt back on and had us tow it to another shop to actually fix the leak. The car is still not drivable. We understand things happen and we are not idiots when it comes to vehicle care, but it is incredibly frustrating when a shop tries to avoid accountability. Honestly, just avoid this place like the plague. There are better shops who have trust worthy mechanics in the Stafford area.

They replaced work on my car and it failed on i95,leaving me stranded at 5:00am, causing damage to…read moremy radiator, they refused to reimburse towing and wanted 600$ to repair the radiator. Rude attitude. Faulty work. Over priced.

A few months ago my car got into a minor fender bender with my garage door. The garage door won! My…read moreinsurance company recommended Crash Champions and from day one my experience was TOP notch. I was able to schedule an appointment online. The repair tech / professional was very clear about expectations and timeline for deliverables. The checkin process was quick and my rental car was delivered to the repair shop which was so convenient. Once my car was done the rental drop off was the same. Very convenient. It was literally a one stop shop... they did all the heavy lifting... literally. There was a little delay on the part which was not unusual but the repair tech made it clear he tried to find the best price and soonest delivery. I appreciated the professionalism of the entire staff. A++

This was my first time using this shop personally, as well as my first experience with an…read moreinsurance-preferred repair facility--and it will be my last. My vehicle was involved in a hit-and-run. I chose this shop because, when it was previously Service King, my mother had positive experiences, and my auto insurance recommended this location due to its proximity to my home. When I initially picked up my vehicle, it looked great. Several weeks later, while hand-washing the vehicle as recommended after repairs, I noticed the clear coat peeling on the repaired bumper. I returned to the shop, where the General Manager attempted a repair and stated he had "never seen anything like this." Fast forward to the present--while washing my vehicle again, I noticed additional areas where the clear coat is bubbling, and on the side where repairs were performed, the clear coat is now chipping away. I brought the vehicle back to the shop, only for the General Manager to essentially throw his hands up at the situation. He claimed the damage was caused by rock impacts; however, there is no visible impact damage in these areas. I've had multiple vehicles repaired over the years at body shops of my choosing and have never experienced an issue that required repeat visits--nor have I ever had a shop fail to restore a vehicle to its pre-loss condition as promised. Unfortunately, that is not the case here. If you value quality repairs and accountability, go elsewhere

Pete was amazing. Very professional and kind. I was getting rid of 2 old cars and he made the…read moretransaction so easy. I was given cash for both and was happy with the whole process. Definitely would recommend

I contacted a couple of companies via their websites over the weekend, and Cash For Junk Cars…read moreTowing (aka JP Towing) got back to me Monday morning, and took my 1980's junker a couple of days later, leaving me with $100 in hand, a bill of sale, and a roomier garage. The other company got back to me a few days after that, so, too late. I was happy to be rid of the car quickly.

This business is amazing! I'm moving this month, so I went in last week to have my car fully…read moreserviced: new brakes, headlight fixed, tire fixed, oil changed & a general once-over. I always wait for my vehicle & they never mind. There is a large aquarium for the hermit crabs whose environment had been given some Halloween touches. The bathroom always has great decor; right now it's a throwback to the days of vinyl & cassette tapes! I actually cried when I was leaving. They took care of my mother's cars through the years & have given me the same great service since I moved here to be her caregiver 7 years ago. They are fair & honest, explain everything fully, & never pressured me to get a service done unless my safety was at issue.

My go-to place to get stuff done to my cars. I get emissions done here quickly. I have not had a…read morebad experience here. I recommend this place. The really tall guy at the front is very polite and explains things very well.

Great customer service!…read more Mr Jimmy was straight to the point with no BS. Told me exactly what I needed done and proceeded to have the parts ordered by his service writer. I will bring my vehicles back here as long as I live in Stafford. I'm glad I came to this place.

These guys were incredible. I will take all my cars here from now on. Customer service was…read moreshockingly good. Every employee that past me greeted me and chatted briefly. The mechanic showed me what was wrong with my vehicle and literally saved me over a grand. I wish I knew of these guys sooner. ​

John was recommended by another customer. I needed a new alternator and routine service. I was…read moreso pleased that John had my car ready earlier than expected. Very honest , and great prices! I will go to Auto Medic from now on. Excellent!

I've been bringing my cars to Auto Medic 1 for over 10 years and I have never been disappointed…read morewith the work or the price. John is a stand up guy and I wholeheartedly can say, the most upstanding mechanic in the area. He was recommended to me by a former employee of Auto Medic 1. You can't go wrong with John.

When you are looking for a service such as a wired trailer hitch, you may find a cheaper product…read morebut you get what you pay for. Today I purchased my 3rd hitch since 2008. Yes, I may trade SUV's too often but I like to have them equipped with a hitch. I got a quote from John who is very personable and a true sales guy. Maybe not always exact with his part numbers and quotes. I had an appointment today and when I showed up they were ready for me. After consulting with Vince, his more experienced partner, it was determined the wiring harness quote was off by $175.00. This purchase is a cost/benefit equation so I had to make a decision. After considering all the options, I decided to go ahead with it. Utijlmatey it was $91.00 more. Vince stepped in and helped with the labor of taking apart the rear interior to get the job done. Wiring a German made SUV isn't always an exact science. The Audi dealership quoted $1,200.00, I would never pay that but it was a point of reference. I felt confidant that I was getting quality work here and they would stand behind it. I was a bit bothered they were off the original estimate. It was just that...an estimate so...all is well that ends well.

A decade ago, Truckin Thunder quoted me $1.5k to install step-ups on my Sprinter Passenger van. I…read morewent home and bought a set on Amazon for $200 and installed them myself. My mistake was not splurging the extra $300 for a step that ran the whole length of the passenger side, rather than just two small steps for the driver and front passenger. Fast forward to earlier this year and my wife wants a step for the rear passengers so her elderly parents can get in and out more comfortably. She asked around and other Sprinter owners in the area told her that Truckin Thunder was the place to go. I'm busier these days so I figured it was worth the labor cost to have someone else take care of it. Learn from my sad tale of woe and incompetence, reader -- it was not. We picked up the van today and the long step on the passenger side is visibly crooked -- not on one axis either, but two! And not only that, but the step is so far under the body of the van that you can barely get your toes on it. It doesn't function as a step! After examining it, my wife called Truckin Thunder and explained that they had installed it incorrectly. Without even waiting for an explanation, the rude manager cut her off and said, "No we didn't." She said that it was a worse step than what it was replacing and could she have the old one back -- no. She told him that he sold her a step that couldn't be stepped on, that failed to meet the requirements that he gave her, and she wanted to return it -- no returns, she was told. I'll never go here again, that's for sure.

I don't customize my vehicles so the only time I come here is when there's been an accident…read more That said, circumstances aside, I look forward to visiting this place! They are ALWAYS courteous, , knowledgeable, and service times are as described during the estimate. From my understanding they are reasonably priced but like I said we've only ever been for insurance related fixes. I will say I personally know they are a preferred shop for two different insurance companies so that should say something. I wouldn't hesitate to come here for custom work if I needed it too.

Extremely disappointed with the repair experience at Crash Champions Stafford. I was notified that…read moremy vehicle was ready for pickup, but when I arrived the repairs were clearly incomplete and not up to acceptable standards. The front bumper was visibly misaligned, the front right fender was misaligned, a screw/fastener was missing under the hood, and the headlights were improperly aligned with the bumper. The front right headlight is also physically damaged/broken in the corner and still has not been replaced. To make matters worse, the newly replaced front bumper itself is cracked/defective, which is completely unacceptable for a vehicle that was supposedly ready for delivery. When I pointed these issues out, I was told that 'sometimes new parts come with defects.' That is not an acceptable response. Defective parts should be replaced before a customer is asked to pick up their vehicle. I refused delivery of the vehicle because it was not restored to pre-accident condition. There were also delays and poor communication regarding the repair timeline and paperwork, and I even received an automated email incorrectly stating that I had already picked up my vehicle when the shop still has possession of it. I expect Crash Champions to fully correct all alignment issues, replace the cracked bumper and damaged front right headlight, reinstall all missing hardware properly, and complete the repairs to professional standards before considering this repair complete. Abuzar P. Owner of Honda Accord 2022 Sport 2.0 T Black. Car currently at stafford location.