I forgot I ever wrote a review for Jimmy John's on at 5229 S Power Rd in Mesa, in the strip mall at Power and Ray just east of Power and West of the Airport Courtyard Marriott. This is a very belated PSA: I left the initial review in 2018, and in 2021 I bought two sandwiches on my way home on a Friday night. Planned on having half of each for dinner since I did not eat much of anything that day. Good thing it was the end of my work week because an hour after eating, I became ill--and then violently ill--as the night progressed. Think of standing in the shower because you have no control from either direction while heaving so hard everything starts going dark. It wasn't until around 10 hours later things finally calmed down. I reported this incident to a website and copied a health site. Also copied the restaurant, but never heard a thing. Since then I have seen multiple complaints regarding different locations in AZ and elsewhere, so I stopped going to this chain completely. read more

Their sandwiches are good and definitely keep us coming back. We've had a few issues with delivery over time, but I will say the owner was amazing about making the first issue right, which we really appreciated. Unfortunately, we've continued to run into a couple more delivery mix-ups where the wrong order was sent and had to be re-delivered. Another time, I never received the tracking information, so our food ended up sitting on the porch for about 35 minutes before I realized it had arrived. The food itself has always been delicious when correct, so I truly hope the delivery side gets a little more consistent because the sandwiches are worth it. read more

Jimmy John's - Sandwiches Near Me - Mesa, Arizona

We needed a quick bite before heading to the airport just down the road. I love their rolls and bread for sandwiches, but am not eating bread. I had mine wrapped in a lettuce wrap (an unwich). Although not as good as when it's in their bread, it was a satisfying sandwich full of protein. The workers were all friendly and seemed efficient. Not a lot of seating if you're eating in, but the majority had takeout while we were there. read more

Jimmy John's - Sandwiches Near Me - Mesa, Arizona

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Good sandwiches what subway used to be but can't be consistent enough. JJ has become my go to for a quick sandwich

Had a great sub. The lady at the register helped me get a better deal on my sandwich. I was going to get a turkey tom with avocado and cheese but she let me know they had something just like that and would have more toppings but I was good with that! Super tasty and I could toast their subs. I haven't been here since they added that in, it's a game changer. I wish they cut the sandwiches in half without asking, who wants a 8 all 8 inches? I like to save mine. The kicker ranch could be spicier... read more

I was the only one there ordering. Guy let me take my time because this has only been the second time of me eating jimmy John's. Since I was the only one there I was watching the guy that was making it. He put 3 of the smallest and end tomato's he could find when I could see a whole full tin of big ripe ones, I didn't say anything. Then came the onions, 2 tiny strips, not even a whole slice. I politely asked if I could have a few more and he acted like I just asked for a million dollars, the same when I asked for a little more mayo. Then at the end I asked if I could have it cut in half and also thanked him for doing so. He never not once responded to any of my thank you's, just acted as if was a big inconvenience for him even though there were no other customers. Not sure why they don't cut their subs in half anyway, or let the customers see in front while they're making the subs. I would have given 5 stars had it not been for the guy making the subs. I really like the bread they use, is why I like them, or otherwise I'd be going to Jersey Mike's. read more

Jimmy John's has had a spot in my heart since college and the food here was consistent with most. We stopped in on a busy shopping day and they were very quick in the store. By the time I had paid my sandwich was in my hand. The tables and bathrooms were very clean. We felt like in terms of other jimmy John's this one was particularly well run. Would definitely be regulars if we lived closer! read more

They make the best Jimmy John sandwiches! They're consistent-my orders never disappoint. They also provide fast and reliable delivery service. This location is my favorite! read more

Visit this location frequently when in the PHX area and always have had a great sandwich. For the last several months have been hooked on the toasted Italian sub... After getting this sandwich in at least 3 states between here and WA, this location does a noticeably better better job making this (every time) than everywhere else I've visited. Stopped earlier this afternoon once again and sandwich was awesome, perfectly made and loaded with meat and veggies. Excellent job by this store, I wish the broader JJ chain was as consistent. read more

Ordered delivery for 530 at around 3. It's now 640 and no food, they don't answer when you call. How do I get my money back

Asked for "easy mayo, please. So easy there's almost none at all..." they gave me all the mayo. So.much.mayo. Can't even wipe it off with a knife or paper towel, mayo. I can't eat this mayowich so I'll just throw it away, mayo. Kid taking my order was nice enough, and made the note about the mayo on my order. Delivery driver was quick and kind. Person in the kitchen just blew it. read more

Seriously, no delivery from this location....WTF? So much for fast delivery. Do better Jimmy John's

Fantastic customer service at this location. I frequent this JJs about once a week and I love the people they have behind the counter. Each time I enter, I am greeted even when it's a busy day. The team is always welcoming and have learned my order since I frequent so much. They make my order speedy fast and the food is always perfect. The store is always clean and the music is always on ready to welcome you into the store. There is plenty of parking making it an easy location to visit. read more

Have to upgrade my review at this location. We order online for training classes. They consistently get our orders correct and the quality of food is good. Box lunch includes pickle, chips and a large cookie. All good here. read more

Jimmy John's - Large Roast Beef Lunch Box - Sandwiches Near Me - Mesa, Arizona

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Walked in around 7:30 to order two sandwiches. As soon as I walked in I saw three workers behind the counter, as I walked up the counter one just stood there the other three two loaves of bread on the counter after rolling her eyes and the other just stood and the register and stared at me without saying anything. I told them I was good and just walked out. They did not seem like they wanted anyone in there nor did they want to make any food. I thought I was close to closing and maybe that's why they seemed annoyed. I checked and the store didn't close till 9:00 PM so there was still almost a hour and half before closing. Just seems like it was bad service plain and simple. Won't be back and wouldn't suggest this place to others. read more

Ordered the Toasted Chicken Bacon Ranch thru the yelp app. The sandwich was not toasted at all & the chicken felt like it was raw. My mother made a separate order with a giant sandwich & asked for it to be cut in half which it was not. I should've known when I walked in to pick up my orders to double check because there was dubstep incessantly blasting over the speakers to the point I couldn't hear anything the employee said. read more

Ive come 3 times this week and they are closed 30 mins before posted online. They have taken the hours sticker off of the building window. This isnt right. read more

Ordered delivery of a veggie which is supposed to have avocado. The sandwich didn't. When I called, they wanted the already bitten sandwich back (which is 100% gross and unsanitary in COVID times) and basically accused me of lying. So they were going to come to my house, pick up the chomped into sandwich, go back once they confirmed I'm not a sandwich thief, make a new one and then redeliver but only to me - but only in person...again unreasonable in COVID times. I just had surgery and can't always make it to the door. All this over a $6.50 sandwich. Needless to say, I will never be ordering from them again. read more

Jimmy John's - No avocado, very little tomato. - Sandwiches Near Me - Mesa, Arizona

We purchased an order at this store which cost over $70.00. The majority of the order was wrong. We called the store and spoke to the owner who accept zero responsibility for his employees. He actually used profanity in my child's presence calling me names and complaining that he should not have to eat the cost when they messed the order up. I will make sure everyone in our community is aware of this. The sad part is that they could have simply corrected the order. read more

Jimmy John's - $70+ for wrong order - Sandwiches Near Me - Mesa, Arizona

Always have a great sandwich here my go to is the jj gargantuan tons of meat always fresh and delicious

Great service! We really like the #9. The store is clean, and they fix your order really quickly.

Worst location! Ordered at 1:50pm. Arrived at 2pm with a make shift note that we are closing at 2pm. Why allow an order to be placed in this situation for pickup, and no notification of closure or cancellation given. Horrible experience! read more

I love Jimmy John's but this franchise misses the mark. The costumer service is just plain bad. No one ever is smiling. You never get a "welcome" or a "what can I get for you today". Food tastes great. Also the pickle cutting skills could use some updating. I wish I wouldve taken a photo cause it was comical how it was cut. There are plenty of options for sub sandwiches that I might stop going back read more

Ordered a #4 Turkey sandwich with cheese, nothing else, to go. Could not believe what I saw when I opened the sandwich at home!! Husband ordered #11 Country Club Ham and Turkey sandwich. He had slightly more turkey on his sandwich than on mine, but not much. We received an email asking for feedback, which we filled out. Corporate wrote back and basically said, "Sorry, nothing we can (or will) do for you. You'll have to contact the location directly." Guess Jersey Mike's just got all of OUR business from now on! read more

Jimmy John's - a ham and cheese sandwich - Sandwiches Near Me - Mesa, Arizona

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I hate to leave bad reviews but money is tight right now for everyone , I decided to treat myself and go here. The ham looks sooo off I couldn't even eat my sandwich I've never seen there meat look this way it was like previously frozen and they had just barley defrosted it then slapped it on read more

We ordered sandwiches today under the names "Bruce Wayne (Not Batman)" and "Time Drake (Not Robin)". Our delivery driver, Jesse, played along with us, texting "Master Wayne, your sandwiches have arrived" once the our order was left at the door and continued the bit in subsequent texts. This interaction was so awesome and really made our day. Thank you so much Jesse -- er, Mr. Pennyworth I mean -- God Bless! read more

I f&$ing love this place because it is so F&:Ing fast. I order the same thing every time and am never disappointed. I have had times when my subs have been Demi reed 12min after ordering!!!! My favorite is #1 with hot peppers. I get delivered to work or home at least 1-2/x per week! (Gotta to add Jimmy peppers, similar to hot peppers) Jimmy Johns I love you! You get me through so many hungry and hangry days! PS .. I always add ice tea, and chips (jalapeño or salt-n-vinegar) depends on the cravings! Mmmmmmm-Freaky Fast-- gotta love em read more

Jimmy John's - Can you say FreakFast! 12min from completing online order doorbell rang with 2 largest subs and 2 chips! Mmmmm - Sandwiches Near Me - Mesa, Arizona

Rule #1 of customer service dont go on your phone or talk bad about customers when there is a customer there. Im disappointed and sooo grossed out. She didnt wash her hands after being on her phone and proceeded to just finish making the order Use to be good but is going downhill fast. Also it was slow as hell just for 1 sandwich! They were preoccupied with a new hire that starts tomorrow or asking eachother random stuff *Update- a hour later i was feeling so gross / sick that i threw up the sandwich and am feeling better. yeah thanks for that. could have been avoided with proper hygiene here. Never coming again and will be tell others not to either. they caused me Bowell movement trouble (craps from the seven layers of hell) last time as well (just realizing) *update update. 6 hours later I am in so much discomfort and am hunching over the toilet bowl not knowing which way itll come out. I am not a troll, i am a paying customer who you have made ill. Will be calling a health inspector on you guys so no one else has to go through this. read more

Used to work for jimmy John's but I've never seen such horrible service at one til this one. Our orders are always cancelled or not fulfilled due to the lack of drivers. read more

As an Illinoisan, I am a loyal JJ's fan. Beach club on wheat, add sprouts or Italian nightclub on French. Get the enormous, Claussen-esque pickle quartered and if you like salt and vinegar chips, these are awesome! The oatmeal raisin cookie is good, too. The delivery range is small(2 miles), but keep in mind that you can call ahead an order or it will take 2 seconds if you order upon arrival. This isn't the best location ever, as employees are sometimes unfriendly or lacking attention to detail with additions or requesting napkins with delivery. Overall, I still love Jj's and this location provides the same quality of food as others. They have crushed ice, too! Order a loaf of day-old French bread for 50 cents or $1 for fresh loaf. Both great! read more

Jimmy John's - Huge half of the #12 Beach Club-wheat, turkey, provolone, guac, mayo, lettuce, tomato, cucumber, add sprouts. S&V kettles chips! - Sandwiches Near Me - Mesa, Arizona

Made on order for delivery at 4:30 pm, order never showed up so we tried to call them 5 times over a 3 hour period to see what happened but no one ever answered. I then noticed later in the evening that my credit card was reimbursed the charge. Who runs a business this way. I really like Jimmy John's but this franchise/location has some serious customer service issues. read more

Gotta say, this is perhaps the kindest most professional group of people. We came into the store at 3 minutes to closing and Will was so accommodating. He took out 15 orders reopened the soda machine twice and gave us superior service with a smile... will highly recommend read more

The food is decent, yet very expensive. However, the worst customer service that I have experienced in a very long time. I am generally a good tipper, however, I tip for excellent service, not because one is doing me a favor, which is generally how I am made to feel there. You might want to ask Applebee's down the street from you for customer service training, as they are amazing at it! read more

The way these employees operate is why small business fail. Walk in...they say absolutely nothing. I'm here to spend money, talk....say something. Sandwich was mediocre and matched the garbage service we received read more

Definitely not "freaky fast"... so if you need your food in under an hour, you might want to order from elsewhere ‍

This location's hours are different everywhere online but both the jj website and apple maps have them closing at 9 and I was turned away at 8pm. So that needs to be figured out. read more

Did an online order. Came in and it wasn't ready as they are severely under staffed with only one employee working. Have been in for restaurant waiting for 20 minutes for them to complete the order and others have come in and ordered and had sandwiches made. I understand mine included multiple sandwiches and that is why it was done through the mobile app to give time. It's not been 30+ from ordering for 5 sandwiches. What a joke. read more

Ordered from the app twice, the first time it never told me the food was delivered so I was just waiting for it while it sat outside. Second time waited an hour just for it to go out for delivery abs than another 40 minutes for it to get here. Called them an no one answered. read more

Jimmy John's - Sandwiches Near Me - Mesa, Arizona

I ordered at 1:07 and at 1:57 I started trying to call the store number associated with my order, and no one will answer. At this time, I'd like to cancel my order. I can't get anyone on the phone, nor my sandwich delivered. I have never had this experience with Jimmy John's though I will not ever order from this store again. At this point I will dispute this charge on my credit card. All you had to do was answer, smh. read more

We were skeptical to order delivery from a place like this, but it turned out to be a great experience. Ordered online two subs. I got a club sandwich and the other one was a veggie. Both were good sandwiches. I timed the delivery from when i hit the order button online until my door bell rang. Time.....13 mins 16 seconds. That IS Freaky Fast!! Had a side of salt and vinegar chips which were also good! Total cost was $14.25 for food and delivery charge ($1.51). Then once you add your tip, those sandwiches become pretty expensive, but we expected to pay for convenience. 4/5 stars as the sandwiches could have been bigger and the cost was a little high. read more

Jimmy John's - Veggie with salt & vinegar chips - Sandwiches Near Me - Mesa, Arizona

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