Super friendly but I ordered my food anticipating freaky fast food and 13 minutes later asked about it? They never made it! They weren't even busy. ALSO---their drivers park practically in the middle of the ally; motorist can't use the ally because of this. read more

Absolutely disgusting, always get the orders wrong, rude staff who are unsanitary, used to work there, this location is regarded by all employees as the worst in the area. Mold, cleaning is irregular! read more

Always the worst, rudest, most unprofessional service. Ever. Ridiculously long delivery times. Whoever is in charge at this location obviously doesn't care at all and has cultivated a toxic climate. The inmates run the asylum and it's not only not worth the time, money, and aggravation, but the experience is always cringeworthy. read more

If I could give them a negative review I would. I have been here MANY times within the last year and this place has really gone down hill. From the customer service, or lack there of, to the simple directions customers put in their order and it never gets done! I've asked for my sandwich to be cut in half MANY times but never is, I've asked for extra lettuce, and get maybe 10 stands on a regular sub! I've even tried loggin in on the app to order, it shows they aren't "open" or I can't order online even though they are open, I go into the store and SHOW them what I'm talking about on the app, and the workers are arguing with me! Please do something about your workers etiquette and make sure everyone knows how to simply read directions. read more

went in at 530 and was told they couldn't make any walk in sandwiches what kind of sub places is this will not ever go there again

This is the third time in 2 months that I've ordered a sub from the same location in LaCrosse Wisconsin. All three times I have waited over an HOUR for this freaky fast service sub that I'm going to have to eat now while I'm working instead of doing my lunch while I'm supposed to be able to because they lie. I cannot believe I'm spending $12 on a sub that I waited this long for I could have walked there and back by now. I will never ever be ordering Jimmy John's ever again read more

We ordered here for delivery. Ordered online at 4:45 PM on a Friday night. It currently is 7:03 Pm that same night and we have no food. We have tried to call the store for answers but the phone just rings and rings, no voice mail. We have had a few prior poor service instances in the recent past. So we will no longer be ordering from here to say the least. If there was a 0 star I would give it. read more

Working hard and on a tight schedule today. Ordered lunch from JJ's at 12:04, it was out for delivery at 12:32, at 1:05 it had still not arrived. When it did arrive (while I was on the phone with the shop) the driver left it outside my office door without knocking. Another employee noticed on his way back to his office at 1:06 (it wasn't there when he walked by before). Then I was disappointed because my beverage was not there. Again, I called, and was told they don't have tea. They should have said something (like make a call) or not charged me. There attitude when I asked for a replacement was more or less, "maybe you'll get it at some point today, we're busy." I have cancelled my payment, I didn't get my merchandise, and they don't deserve a tip. This is the type of service we should refuse to accept or pay for. It certainly doesn't live up to their advertising. Not even an apology at any point in either conversation! read more

I ordered my food and I never got it... I ordered my food at 7 then called them at 9 to ask if they forgot my order and they said that the drivers are just really busy. It's now the next day and I never got my food. Would not recommend and I would avoid ordering online at all costs!!! read more

it was rly good and it was tasty and i liked it very much the cahier was so nice i gave him 6 dollars

Placed an order ahead of time (more than an hour) for pick up at a certain time. Fiancee went to pick it all up...it was all waiting in a box when he got there so he didn't see it made & came home. We live far away & 2 out of our 4 sandwiches were missing ingredients so we called because we were not in the position to drive back. They did not care & they offered nothing. The person on the phone even said that the manager him/herself said that they will make sure food is correct next time & that is all. We spent about $55 on everything we got & they only had to make 4 sandwiches but 2 were wrong. So there won't be a next time read more

Great service. I ordered out for delivery and had the nicest worker answer the phone his name was aydin. He was an incredible person and worker in general, he seemed very professional. Keep in mind I only talked to him for 5 minutes read more

Ordered delivery to a business. Was 30 minutes late although I got an email 35 minutes before sandwiches arrived that driver was on his way. Called twice and got no help. Asked manager to call me back later in the day, which he did, and told me to next time order sooner (I ordered over an hour ahead of when I needed the sandwiches) and gave excuses that they didn't have enough drivers and were too busy. Not once did either manager I spoke with offered any type of compensation although an entire room of employees sat waiting for their sandwiches to arrive. Freakishly fast delivery???? read more

Ordered 20+ minutes prior to picking up. Got there and sandwiches were not done. As we were standing there waiting, someone walked in, ordered, and received their sandwiches. What is the point of ordering ahead of time if you can order in person and get your sandwiches before someone who orders before arriving? Poor customer service. read more

Currently have been waiting for our subs to be delivered for 1 hour, 10 minutes. We have been checking the delivery tracker every ten minutes or so, with no updates to our order. We just called the restaurant about 20 minutes ago and were told it would be another 45 minutes. Pretty disappointing for a company whose main draw is the speed at which they claim they get their food out. If you're that busy, at least have the forethought to let your customers know when an order has been placed online. read more

Took over an hour to deliver 400 feet away. An item was missing, which of course mistakes happen, but when I called to get it resolved was told there was nothing they could do. They wouldn't deliver the item or refund. Theft is OK with them. DO NOT RECOMMEND read more

Took 2 and a half hours to get two subs delivered. I called them twice, was told will be there in 15 minutes TWICE. Never going to order from Jimmy John's again read more

Extremely disappointed with the service. The manager/person in charge was clueless. We got charged for a sandwich that we didn't get and the manager couldn't figure out how to correct her mistake. Unbelievable! We were there 4-20-20 @ 7:40 pm. Wow, really frustrating!!! By the way this is the first time I have ever written a review. It was that bad!!! read more

Fast. Fresh. Delicious. Our office is about half a mile from the losey boulevard location. Someone from our office orders from them at least once a week. In December we ordered one of their catering platters on short notice and they were wonderful. We never have a problem with this location. We never have a problem with orders. Very very very happy with our nearby Jimmy John's. read more

An UPDATE - Having contacted the manager of the La Crosse Jimmy Johns locations, he clarified that it was company policy that customers must use JJ's cups at the beverage stations. HOWEVER, after hearing our concerns, the manager has changed company policy to allow for the sustainable approach of bringing your own reusable cup to JJ's. We applaud his consideration of our concerns and subsequent change to policy. You're back to 5 stars!! Thank you and we WILL be back!! Posted Previously: Have always enjoyed stopping at this location, but was a bit disappointed yesterday. We came in an ordered our usual sandwiches and drinks. But when we said we didn't need a cup as we had brought our own reusable mugs, we were told we could not do that as it is against health code. Having checked with the local health inspection authorities (La Crosse County), we discovered that there is no such code restricting the use of personal cups at self-serve beverage stations. Perhaps this is Jimmy Johns policy that the employee (and manager , as well) erroneously confuse with health code. Either way, Jimmy Johns appears to not be supportive of sustainability practices by its customers, thus presumably by its staff. C'mon JJ's, get with the program! Whether or not you believe in climate change, filling our landfills with unnecessary paper and plastic is still NOT OK. And telling customers they can't and hiding behind inaccurate interpretations of health code is also below your usual standards. You can do better - Please do better!! read more

I'm loving = *eveything ABT*/ mr.JIMMY'S !!! If me an my boy's...could eat *MR.JIMMY'S*!!!! Everyday we would, @and no it's not becuz we cant afford too pay for it everyday we just wouldn't want our mr.jimmys too get nasty too us that's all now let me put this order in so me @and my baby's can eat ... read more

When you're looking for a quick sub sandwich it doesn't get much faster than Jimmy John's. I've eaten at this location several times and found the service to be fast and subs to be good. The real charm of this location is the view of the bluffs that you have when sitting down to eat. You can see Grandad Bluff and the surrounding bluffs clearly right from your table. read more

I'm a local business owner and order from Jimmy Johns 3 times a week, at least, the downtown location is closed for renovations, I am less then 2 miles from this location, when I tried to order my lunch, I was told they don't deliver downtown, I told them the downtown location was closed, they said basically, "tough luck", I guess they don't need my business, so for the next year they won't be getting it, the Midwest knows nothing about customer service, you would think that they would expand their delivery area until the downtown location reopens. Get a clue guys, and treat your customers the way you would want to be treated. read more