If you plan on picking up your order, this place is okay. If you plan on having it delivered, forget it. This location is understaffed and the customer service is subpar. With the price of their sandwiches, you'd think you could get better service. Waited 1.5 hours for delivery. When we called, they said they didn't have a driver and uber eats would be delivering it. Once we hung up, we immediately got a text notifying us that an uber eats driver had been dispatched for our meal. Really??? You can't do that while you're making the sandwich? $15 an hour for shitty service? It's pathetic as well as unprofessional. read more

Ordered delivery 2 days in a row. Sandwiches were great, potato and pasta salad were good. It was delivered fast. Highly recommend.

Not freaky fast! Plus, I ordered a Beach Club sandwich and no Turkey and Guacamole!!! read more

Jimmy John's - Jimmy John's Beach Club - Sandwiches Near Me - Commerce City, Colorado

Not sure why I keep giving them chances but this time they took my delivery order and an hour later I called and they said the driver hasn't come to work. Pretty easy to call and tell me that. read more

This place does not deserve even one star. I ordered on line and I paid $3.99 for delivery plus gave driver a $3 tip. crazy. i called after an hour and my sandwich was not ready. they said 25 more minutes. I find out they do not have delivery. My daughter went to pick our order up and it took another half hour. We got our order the bread was over cooked and like a rock. When my older daughter came home she said they don't have delivery. Do not advertise delivery and take $7 in fees and tip when you don't offer that service. read more

Ordered food, never arrived. They also get orders wrong every time we go in. Do not recommend.

Jimmy John's (#1420) I have been to alot of Jimmy Johns over the years. Everyone has been well maintained and had great customer service. I had the unfortunate experience of that 0.5% that gives Jimmy Johns a black eye. The food was not to the level that Jimmy Johns requires. The bread was as hard as a rock, and It seemed like it was made 2 days ago. The employee's was dirty, not in the proper uniform. There was a serious lack of hand washing which made my experience horrible. Overall cleanness of the inside needs to be improved. It looked like a tornado went through there and they didn't care. Over all, the family and I tossed our meal away and went across the street to McDonald's. You only get one chance to keep or lose a customer. I understand this store was the 0.5% and I will visit other locations but my family and friends will never return to this individual store again. V/r Bryan Ehrhart read more

Tried leaving this review on their google website and it did not allow a review. Good luck when they make your sandwich! The only good thing they have going for them is their customer service. read more

Ordered pick up for four sandwiches and a pickle. The entire bag was soaked in pickle juice. There was so much pickle juice it soaked through the wrappers of the sandwiches and all the sandwiches were soggy wet! I feel like this was a joke by the kids working! Never again! Huge waste of money. Their only concern is to get the customer out of the store! read more

Ordered a few weeks ago and they were completely out of turkey and guac. Yesterday I ordered online and showed up and there was not a single employee working, except for one sleeping at the back table with his resignation on the table. Couldn't get a refund because there was no one else in the store. A pile of tickets on the counter kept printing. Place is pathetic read more

I decided to try out this place, just to see how the reviews were matching with my own experience. Once walking into this store, I was greeted right away with warm welcomes. They all seemed to be positive & made my sandwich incredibly fast! I freaked. (Haha seriously). The young lady who wrapped my sandwich went out of her way to walk it up to me. I was surprised. This has never happened at fast food before for me. I proceeded to ask her name, which she said was Bridget. Thanks Bridget for the great experience! I'm definitely coming back. read more

The area manager is a joke. Very petty to the managers that are trying to improve the store . The reason you can't get great service is because everyone is overworked and under appreciated for the work they do in the store. The area manager is an immature person who need to grow up with some life experience and not treat everyone like there highschool enemy with a bully complex. I have seen that store in its heyday and it was beautiful now its just petty bullying now. read more

We have ordered twice from this location. The first time our order took an hour and a half before i finally called and was told they have no drivers and "they tried to call us to tell us" we had gotten no calls. Today we ordered again and after 40 minutes i called and they said our food was ready they were just waiting on the driver. It took an hour and 20 minutes to get our food (on a tuesday afternoon) and our order was made incorrectly. Management needs to do something to improve this store. The bad reviews should mean something. read more

They never have a delivery driver . Why doesn't the manager or general manager do deliveries . I know when i worked for sub shop us manager or general manager had to jump on so they keep there customers happy and keep the company open.. read more

former employee here, you're better off buying your own ingredients and making a sandwich at home. never have I ever seen a jimmy johns that operates so far from corporate standards, or any standards as a matter a fact. from cross contamination to no one else taking initiative to clean or detail anything. pay close attention you'll see employees barely wash their hands before touching food, veggies and meats being left on slicer for long periods of time, cross contamination of food products on the slicer, serving old veggies and meats and passing it off as fresh, exhibiting poor customer service, and overall doing the bare minimum. I am corporate certified, used be a GM for JJ's and actually used to love my Job. I really wanted this store to be a success, had faith in its people and loved it so much. but I am disappointed that I've been treated so poorly for all the work I've put into this store and seeing this store operate so far from any decent standard is sad! I hope that the store employees that cared as much as me, find a better job. read more

I love jimmy johns by far the second best sandwich spot out there, I love and think Jersey Mike's is better, but Jimmy Johns is always fresh and I love how fast their service is and how fast their delivery is, I really like how clean the bath room is honestly. I give this a 4 star only because of the many times I go and someone forgets my pickles lol read more

came here for a quick snack, went in ordered my usual and realized I didn't have my wallet. I went out to my van to look for it and could not ​find it. I told the nice cashier I could not find it and proceeded to leave and she said no worries I'll take care of it. In this day in age we need kindness and thoughtful acts such as these. Needless to say I will definitely be back to this location. Thank you again! read more

Coming here my experience was good. We placed our order and by the time we were done paying our sandwiches we're ready. I absolutely love sandwiches and their number 6 always hits the spot. read more

Manager just called to let me know my order for delivery would late! Not freaking fast but freaky nice of her!

This place is anything bu freaky fast. I ordered in person and sat there in the store for at least 20 minutes to get my sandwich and I was the only one in the store! This place is pathetic on speed when that's the main selling point of Jimmy Johns. The food tastes fine but I won't be going there anymore if I am in a hurry. And that is definitely not the first time I've waited so long there. I think they are chronically understaffed or something. read more

This place is so poorly run it wont be around for long. I came in right before the lunch rush (11:20 a.m. and 5 people in the store at the time) and was given the wrong sandwich. I called the store and the owner/manager Trevor told me he was too busy to deal with this. He also blamed me for his staff not being more careful with which sandwiches they gave out. The cashier did not tell me my ticket number and the person at the end of the assembly line did not ask what sandwich she was handing me. She only said, Ticket 18. My response was, I guess. The customer service at this store needs to improve a 100%. Trevor finally agreed to send a new sandwich to me but he was not happy about it. At one point he asked me to apologize to him for taking the wrong sandwich. read more

We just moved to commerce city and have ordered from this location numerous times and the staff is great! Our food is always so fast and the drivers are polite. read more

Not "freaky fast". Delivery took almost an hour. Sandwich was soggy by the time it got to me.

I find it funny that they say they're freaky fast. When we ordered six sandwiches for work they tell me I need to give them 24 hours notice due to the large number of sandwiches. Are you kidding me? read more

Eeehhh pretty good sandwiches. They slam. They didn't take my suggestion to call them "slamwiches" serious. So for that reason I feel I have to give them four stars. Customers have good ideas too :/ read more

Have gone back to excluding my address from delivery due to being to "far" Yet will deliver to the next block up, which they have to drive by my house to get to. Manager is useless as well. Will take my business back to subway. read more

Jimmy John's in Reunion shame on you for tryinG to skim the cash drawer, over charging customers for a sandwich with add on prices that are literally due to requests to with hold, yes withhold the tomatoes and mayo on a turkey slim sandwiches. Yes, that's correct, the cashier tried to up charge me to withhold the tomatoes and the mayo on a slim #4. $6.31 was the charge, they insisted. I said why is it $6.31, break it down meaning charges, insisting to add the lettuce, but exclude the tomatoes and mayo, would be $6.31. We went back and forth then I argued that the JJ little johns is $$3 why can't you give me that instead t, I asked because I just need a basically a plain turkey and cheese sandwich but the cashier and the guy making the sandwich I insisted it's still $6.31? I said you're kidding right? I've never paid that much even for the slims where I live. They looked at each other laughing and said no, meaning they weren't kidding, and he added, different neighborhoods charge different prices! They're skimming off the sales was mmmmmm first thought, I said forget it, I'm going to the next shop near my house, I'm not going to be a victim m to their scheming! We own a restaurant, I knew what tthey were doing from the moment the price didn't change as I argued about the discrepancy in menu and pricing, it was obvious, it was annoying, and my husband took a picture of the culprit staff members for proof. This happened at about 9 pm Sunday after Super Bowl, 2/2/20! This is unacceptable and it is likely something they do all time, hows your cash drawer balancing with these clowns? How many reverse charges or cancelled transactions occur daily? They're probably putting in false charges too especially If they think the customer is dumb or not asking for their receipt. Get your receipt! Make sure you paid the correct price! This location is sketchy! read more

do not order for an event. horrible customer service. here is what happened. I ordered a week prior to the event and when I spoke with the store manger I was told it would be no problem and the order would not be to big. the day of the event I call when they open and I am told all is good they should have it all ready for me to pick up. I arrive 45 mins early to see if I need to get like a cooler bag to keep it fresh. I speak with the AM manager who asked when I actually need it and would actually have it delivered. I asked if he was sure as it was not in the delivery address and I was assured it was not issue. I then received a call that they needed to void the pick up order and charge me for delivery when the store offered to deliver I never asked and was there to pick up. ok whatever I did not complain we did it and I gave a tip before anything was delivered. I was again assured my order would be delivered on time. mind you this order was over $500. I head out to meet them and when no one arrived after 10mins I called and was informed it had left the store and I was the first stop. my location was about 15-20 mins away from the store. I gave them another 10 mins and called and was placed on hold so a peer of mine called and was told it was still being completed and they would not be there until an hour after it was supposed to be delivered. when I heard this I was still on hold so I hung up and called back and was informed by the manger that because he had to talk to me he was not making my order and they were so busy. he placed the blame on me when my order should have already been delivered. anyway when no one was there when they said they would which was a hour late they again said they had not finished as they were waiting on fresh bread. this order was delivered 1 hour and 50 mins late this event only had an hour left so over half the event was over. the bread was stale on the order and over all not great. the manager has offered 25% back which I have yet to receive verification and a gift card which I have yet to receive. this event was mid November. I have had email, phone, and complained through official channels trying to avoid this review but I don't feel like they have taken this serious and would hate for this to happen to anyone else. read more

The food here is great...but their delivery is terrible. We order all the time and more times than not...something is ALWAYS missing. And it's small things too...but if I ordered it....I WANT IT. One time a cookie missing, next time pickle, next time side of ranch....etc. How hard is it to double check the order? Freaky Fast does mean get it to me as fast as you can but we're not going to fulfill your order....or does it? Guess we'll move on since they can never get the order correct. read more

Not sure why this place has bad reviews. Maybe things have changed. The girls who made my samwidge did a fine job. Tasted as good as any other JJ Gargantuan I've gotten at other Jimmy's. Get over yourselves, Yelperz. read more

I go here often, but lately not as much... every time I go here, something is missed. They always, and I mean, ALWAYS forget something. One time it was my pickle, or to cut the pickle, or to cut the sandwich. They were not very busy today.. and still missed cutting my sandwich. They never give you a bag when you have more than one sandwich.. it's sad there. The food is good and I have not experienced this kind of customer service at any other JJ... good luck, and check your order if you go here. read more

Terrible Customer Service Experience!!! We placed an online order for two customized sandwiches and pickles. The sandwiches were not customized. It included toppings we didn't want and was missing toppings we did want. We called the store, they said there is nothing that they can do, that what was sent to them is not what we ordered and we were told its not fair for the delivery driver to have to deliver the sandwiches again. We didn't have a problem with the driver. We tipped them well it just wasn't what we ordered. Also we live 3 blocks away from the store. They said there is nothing they can do and that's what they did. Nothing. read more

Awesome sandwiches. Awesome Staff. Not sure why there are any bad reviews. Those ppl should revisit this location. My gf and I love it.

Gross, cold food made by people who couldn't care less. Microwave bacon straight out of the fridge put on my sandwich...umm really?! Needs new management and retraining for everyone. read more

This was a while back, but I still feel the need to share the bad experience I had at this Jimmy John's location. My family and I had just flown into DIA, and needed a quick bite to eat, so we decided to stop in at this Jimmy John's location on our way from the airport. We love the JJ BLT and Pepe subs, and are normally pleased with the service, so it was a no-brainer to get food here. My grandfather walked into the store with a bottle of water that he had purchased in the airport, and when we sat down to eat our subs, one of the staff members saw it and accused him of stealing it from the store shelf. The person who had taken our order asked to review the bill, and we calmly explained that it wouldn't be on it, because it was not purchased from their store. We'd thrown out the receipt we'd gotten from the bistro where we purchased the water, so, unfortunately, we couldn't provide that for them to squash the situation. When the staff member couldn't find it on our bill (which it wouldn't be on, because it was not from their store), all hell broke loose. We are an African American family, and this was my, at the time, 87-year old grandfather's, first time visiting the country. Absolutely terrible first experience of the U.S. I won't share the name of the employee who accused my grandfather of stealing, but his initials, I believe were M.V. He shook his head, and muttered something under his breath. I'm not quite sure what he muttered, but I found his response disrespectful. I explained to the staff member how embarrassed my family felt, and that I was upset that this had to be one of my grandfather's first experiences of the country. He rudely responded by telling me to stop playing the 'race card' in front of my entire family, and all the other staff members and individuals dining in the restaurant. If you are an African American, and you HAVE TO eat at this place, please be sure to show them everything you have in your purse, backpack, etc. before you sit down to have a meal. That way, you can be sure to avoid embarrassing situations such as this. There are plenty of other eating places in the surrounding area, your best bet is just to choose somewhere else. read more

Will no longer visit this location due to incompetent, lackadaisical staff that has no interest in making quality food the way it is ordered. Three strikes, you're out! read more

This place eats Subway and defecates Quiznos! Love the sweet hot cherry peppers on my sandwich! But enough about the excellent food quality here, I placed an order from the passenger seat of my friends car on my phone. I got to this place less than four minutes after hanging up and all three gargantuan sandwiches were ready! And they had other customers! That really was freaky fast! read more

Have ordered from them since the very start. Very fast delivery with minimum if any mistakes. Quality! Would recommend to all my friends and family without hesitation. read more

Listen, I'm just happy to have a Jimmy Johns out here by my house, finally. Staff was friendly enough and attentive when I walked in. I ordered two sandwiches and a bag of chips. I watched them work it through the assembly-line process and was in and out in about 3 minutes. Food is on par with every other Jimmy Johns (I love their bread). Crowded parking lot, but other than that, good to go. read more

I live in a newer area, so when I saw that they were building a Jimmy John's, I was so happy. Not only because we were getting more restaurants in the area, but because I love their unwiches! They're tasty and healthy! read more