The service was HORRIBLE. I tried asking them if lettuce and tomato come with the sandwiches (I have a mild allergy to tomato's and I don't like lettuce) and the cashier straight up says "No." My partner and I continue ordering repeating ourselves several times because we had to scream over the loud music. After we get our food lettuce and tomato we're piled on both of our sandwiches..... okay.... So we go up and get replacement sandwiches and explain again we both do not want lettuce or tomato on our sandwiches. When we get our replacement food, the cashier WHISTLES like we are both DOGS to get our attention..... We then open them up and I find TOMATO IN MY SANDWHICH..... These people are very rude. Unprofessional. And I will NOT be coming back to this location. Thanks for the waste of time and money. read more

This is the 2nd closest location to my home. The food is always consistent. The restaurant appears clean each visit. They complete my order ridiculously fast. They start making the sandwich as you start placing the order. Tried to use several rewards I had from their reward program. The staff acted like it was against policy or hard to complete several separate transactions. I ended up not getting one of my rewards to make it easier on them. Jimmy John's 13129 S Tryon St Ste 110 Charlotte, NC 28273 Monday July 27, 2020 2pm read more

Jimmy John's - a sub sandwich cut in half - Sandwiches Near Me - Charlotte, North Carolina

This not a very well run Jimmy John's. I have ordered online twice in the last 2 weeks. just to arrive and told they were out of tomatoes on time and out of lettuce the other. Will not be ordering a 3 rd time read more

I ordered 2 sandwiches and 2 chips on line today for delivery. When the order arrived, almost an hour later, the order was not complete. It was missing the 2 chips. I called the store manager and she indicated she could deliver the chips or offer a refund. I selected the refund. Almost 2 hours later, a different store manager called and indicated that I would not get a refund, as the driver said the chips were delivered. He said it was a he said/she said situation and it was their policy not to refund. I reiterated the chips were not delivered and asked if they could just deliver them as the previous manager stated that was an option. I was told they did not have a driver for the afternoon. They offered a free sandwich, but would not be able to deliver, I had to go to the store. This is terrible customer service and I did not even go into my experience of talking with an employee about the delivery taking so long. If Jimmy Johns had acted with integrity and delivered on the premise of fulfilling an order and if they couldn't, to refund the portion not filled, I would have no issue with this. Their refusal to refund $5, (its the principle!) has cost them a long time customer. I realize that in the grand scheme of life this loss will have little impact on them, but I hope I can warn customers of this treachery so they can make an informed decision. They essentially stole $5 from me. read more

Fast service and excellent food, everything was very fresh, staff looks out and made sure I had all my stuff. Would recommend this place for sure. read more

The customer service was awesome. The subs were nice and fresh. The manager (Phillip) took time to offer suggestions for some of the popular requests. The restaurant was very clean inside. read more

I purchased a ham and cheese sandwich on wheat bread with bbq and salt n vinegar chips! It was delicious ! It was made just the way I requested for it be. The wheat bread was soft and fresh. The service that was provided was outstanding and the atmosphere on the inside was clean. I will definitely revisit this location again. read more

Jimmy John's - Ham and cheese sandwich with bbq and salt n vinegar chips - Sandwiches Near Me - Charlotte, North Carolina

Food is good. Sat down to eat and all you hear is the girl who works there (blonde hair) every two seconds dropping several F bombs. Super uncomfortable, and super UNPROFESSIONAL. Grow up. No one wants to eat their food listening to you complain the whole time. The whole overall experience was awful. Should've just ate in my car. read more

Stopped in for a sandwich and they did a quick job. Number 2, no mayo, add dijon, add cucumbers, slice in half. Ready for pickup in less than 60 seconds. The shop is clean and the staff seemed very capable. I wonder if this one is close enough to deliver to my house? Nope. read more

Jimmy John's - Jimmy John's at 13129 S Tryon St in Charlotte - Sandwiches Near Me - Charlotte, North Carolina

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Terrible customer service - seemed like I was annoying them by coming in to order. All kids working there didn't seem to care about service or even work (joking and conversing instead of making my order, while I was the only one in there) What happened to business being appreciative of customers WANTING to spend money there?!? read more

15 minutes wait for a little john online order, after i got to the store this is unacceptable!!! I asked what was taking so long and I was told they just got my order a minute ago 13 minutes after I was in the store. I can except a mistake but not being lied too. I see why the rating is so low. Horrible!! read more

Jimmy John's - two cars parked in a parking lot - Sandwiches Near Me - Charlotte, North Carolina

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Here an hour before they closed to find the doors locked and the employees just standing around inside. Clearly they don't care about their jobs. read more

Yes they have really great Sandwiches, I called my order and it was delivered really quickly,very nice job!

Have been sitting in the drive thru for 35 minutes. The car before the one in front of me got their food 10 minutes ago. There is no excuse!

This establishment is horrible and the workers are disrespectful. I ordered a Turkey sandwich, and when I received it there was no Turkey on it at all. I called to let them know it was missing, and I was met with attitude as if I didn't pay for the right order. They stated they couldn't refund me, after they made me take a picture as if I lied, so I went up to the establishment to rectify the situation because again my order was incorrect. When I approached the facility, there was no greeting. She got up from her smoke break walked around to the register and said nothing. I had to ask her was she the person I spoke to on the phone, and again I was met with attitude. Instead of coming up with a solution, she made it worse by telling me there was no one beyond her I could speak to. I will never order from here ever again. read more

Bread is excellent and now they have wheat. Always on the thin side of meat allowance vs bread size, the toppings are fresh and they do love to pile high the shredded lettuce. The preparation is as they say "freakishly fast". This visit they messed up the order, but quickly fixed it. read more

Jimmy John's - Wheat subs now. - Sandwiches Near Me - Charlotte, North Carolina

I've heard a ton about this place. I love sandwiches but try to avoid deli meat, after reading about how bad it can be for us: The store was very clean and the staff was lovely: I ordered their Italian sub, and it was made lightning quick. I was in and out in 5 minutes. Now for the taste. I was very underwhelmed by the sandwich. "It looks great" my wife said. So kudos to the employee that made it. But the bread didn't taste really good, nor did it's filling. So sadly, I won't be returning to Jimmy Johns. read more

Jimmy John's - Sandwiches Near Me - Charlotte, North Carolina

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Non handicapped People always park in the handicapped spots here, sometimes they are Jimmy John's employees, because the 2 handi spots are in front of their store (but the spots serve several stores). Idk why Jimmy John's doesn't do more to stop its own employees from breaking the law and parking there. read more

On the one hand they are freaky fast. Of all the restaurants that deliver to our house this is by far the fastest (but that might have something to do with being to closest as well). The sandwiches are pretty tasty when they get the order correct. My main complaint with this location is accuracy. I almost always order the beach club and the only customization I make is no mayo and sometimes add mustard. Yet last time my sandwich came without tomato or cucumber. Two times before that there was no lettuce. Once I was sure they did not include guac only to find the smallest bit in between cheese slices on only one half of my sandwich. Ordering it cut in half is about a 50/50 chance it will come that way. A restaurant that doesn't have a lot of customization options (no hot sandwiches, very few veggie options and two types of bread) should be able to get an order correct. Especially if they are charging almost $20 for two sandwich combos before delivery fee. read more

Jimmy John's - Beach club is supposed to come with cucumber and tomato - Sandwiches Near Me - Charlotte, North Carolina

We would appreciate the freaky fast service way more if our order was correct. Right on the ticket - made incorrectly. Music was on point the day we visited, but the worker singing from the back wasn't awesome. read more

I love this Jimmy John's! They are quick and they always get my order correct. I always customize my sandwiches and ask for weird things things like no ice in my diet coke. And they always seem to get it right! I usually use them when I'm working one of my open houses in the Steele Creek area and there's no way I can leave to grab lunch. read more

Jimmy John's - Beach Club and Drink - Sandwiches Near Me - Charlotte, North Carolina

How people tarnish your brand. Skip JJ's ... Instead, Go to the Penn Station, the Which Wich or Jersey Mike's ... all within 5 minutes. I've gone to this location 2-3 times a month probably over the last 2 years. I typically order 2-4 sandwiches per visit. Ordered and paid $7 for the #9 Italian sub. Got home saw i Received a Pepe. Called the store, they took my name for a replacement at a later date. 5 days later, stop in to get my sub with my receipt and notes. A lady that I don't recognize says the "remake" is only good for 24hrs. She says this without any care in the world, like I'm trying to con a $7 sandwich. Even if that was the policy, she could have said I can do this for you ... BOGO. I just can't believe she completely didn't care about customer satisfaction. This JJ's is often empty. Location is not everything poor service will destroy any restaurant. I may never go to this location again. I may never go to another JJ's again. read more

Love JJs, but I expect my order to be correct. If I say no onions, you confirm that you typed in no onions and I start to eat my sandwich and it has onions; that is bad customer service. #jjfail read more

Jimmy John's - #sandwichfail - Sandwiches Near Me - Charlotte, North Carolina

If I could give zero start I would. Ordered delivery from here and it took almost 40 min for it to arrive. Should have been a first red flag. Then, when I opened my sandwich, it was completely wrong. I called the store to ask them to redeliver the correct sandwich, manager tried to push me to receive a refund but I actually wanted the sandwich. He said it would be redelivered. 40 min later, still no sandwich, so I called back and was told by manager that he made the sandwich personally and remembers making it right so he doesn't understand where the mix up happened so he just refunded my money and told me to have a good day and hung up. I tried calling back and he did not answer. I then took the sandwich to the place and in a not so very nice way showed him how incorrect the order was and told them to have better customer service! I would not recommend ordering from here because they do not care. There were no customers and the delivery driver was in the store chatting it up with the other worker. I live less than 10 min away. It really seems as if they do not want to be bothered so I would recommend not wasting your time! ***Update*** I spoke with corporate and was informed that this is a franchise and they passed the information on to the owner. However, I have yet to be contacted by them. Corporate customer service rep was very nice and even sent a gift card, one that I will obviously not be using at this Jimmy Johns location because the owners don't even seem to care! read more

Food was fast and decent. Service was rude. Like weird rude. Not sure what the problem was but the foods not good enough for me to go back. It was the sandwich maker on 6-7 around 3:30. Work on your basic people skills. read more

Great food and great service! Love their food, so yummy! I went on a Friday night and there was barley a wait. Great service! read more

I'm on the road a lot and order Jimmy John's all over the country for their speed, high quality fresh ingredients, excellent in-app ordering system, and delivery options. This location in particular, however, is close to my house with a quick and friendly crew who have never gotten my order wrong and know how to make a top-notch sandwich. Highly recommend! read more

I came to this place out of all places to eat. I had a face mask on and the employee didn't want to take my order because he said he didn't want to get sick. I called the general manager and she told me she was up there the whole time while he was doing that. Which was pretty upsetting seeing how nothing was said. I am extremely upset I was treated like this. I will be calling corporate!!! read more

I love JJs food but this location is lacking in a lot of things mainly customer service. They hire these young kids that could care less about #1 getting your order right, #2 extending customer service, #3 they stand around talking to each other & completely ignore the PAYING customers. & I agree with the other yelper NO MASKS :( that was troubling. Maybe it is time to move on & try Penn Station & Jersey Mikes. read more

I placed a delivery order online today. I already being charged almost $3 for delivery (not a 3rd party delivery) and received a call from a member of the team asking me twice if I wanted to add a tip because it was raining. First i ordered online, if i wanted to add a tip i would have, 2nd i have never been called before my order was delivered, 3rd-all instructions were on the order for no contact. The person seemed insulted I said no to a tip. This will be the last tome i order and i order quite often. read more

I actually really like this place.. It took me a min to get my order down as far as what I like. How should I ordered and what my whole family likes it. I downloaded the app. And boy it's heavenly. They are freaky fast. The app keeps my order history and all I have to do is just click, click and click.. I order twice for pick up and the rest of the many times, I had them delivers so I can't Yelp on how clean the actual location is or how the customer service is. Their subs are yummy, freaky fast and very convenient so they can count on me on coming back! read more

Great service, great food. Walked into a spotless restaurant with friendly service. Made a great #14 and a special order #8. Even for Jimmy John's, the place was quick. We will stop back in frequently. If they'd deliver to the business park nearby, they'd be on the regular delivery rotation for us. read more

Jimmy John's - Another great jimmy john's sandwich - Sandwiches Near Me - Charlotte, North Carolina

The guy taking orders needs to learn to speak to the people handing him our hard earned money. It's easy. The sandwich was made quickly and served quickly but without napkins. Lets see - Bread and tomatos were the only things I could taste on this sandwich. Oil and vinegar supposedly made a stop somewhere near the sandwich but not as far as I could taste. What was that, like two ounces of meat on the bread? Thanks but no thanks. read more

Love the food. I order a Big John with extra roast beef and they deliver a Vito with little meet. When I called to let them know the solution was for me to drive down there and they would switch it out. Im working late after 7:00 eating at my desk and they want me to do their job. WHAT???? read more

Wow... This place is terrible. Last month it took over an hour to get our order. Got an email from the corporate office and they stated the location may or may not contact me about the hour wait. NO contact! Due to the terrible service then, we have not ordered since. However, today was a super hectic day and we opted to give them another try. Have always included a tip as well as happily paid a delivery fee for FREAKY FAST delivery. Well, here we are again with over an hour to receive our food. It is astounding that a concept built and expanded on the basis of quick delivery cannot get food to a customer within an hour. I will continue to patronize other locations, but this is the last time for any of my employees spending any money with this ownership group. read more

Where do I start... from the music being so loud that it was hard to order to the 2 hairs in my daughter's sandwich, I will not return. We got our food to go so we didn't know about the hairs until we got home. The hairs were from the man's beard making our sandwiches. He should have been wearing a hairnet over his beard but I didn't think about it at the time. Not a fan of Jimmy John's concept because you can't add what you want to your sandwich. I asked for salt and pepper and they said no because they don't have any. Weird! read more

Came here around lunch time. I ordered ahead online to avoid the line. As soon as I walked through the door I was greeted by several of the workers. Somehow they already knew what order I was there to pick up. Oh and the sub hit the spot. As always. read more

First time coming was a great time. The tuna was delicious and you can have it in lettuce instead of bread. I was highly satisfied.

Had a great experience here once again today! Got there about 15 minutes before they opened and the manager saw me knocking at the door. He was more than happy to let me come in and get my one sandwich very quickly. Did it with a great attitude and made taking early lunch to my husband much easier. They always have excellent customer service and the food is always great. Very clean too. read more

I used to order Jimmy John's all the time and every time it was delivered. I love the food. A new location opened up 2.2 miles away from my home and they do not deliver. What kind of place does not deliver 2 miles out!?!? So I took a short 5 minute ride to get food for my family and when we first walked in, the place was empty and 5 employees were there. In my opinion, you could do with less people or maybe widen your delivery area and have the extra employees drive, instead of doing nothing. My daughter and myself were greeted by three girls with stone faces who acted like it was the worst thing in the world to have customers. The entire time we were ordering this is how they acted, I could not tell you if they even had teeth. WORST customer service ever. When they were done they put the food on the counter and walked away. I asked if they could put my food in a bag and they told me the bags were behind the counter and I could bag my own food. If this is the custom, cool, but let people know that and put the bags and napkins where the customers can actually see the items. The only reason I am giving this place 2 stars is because the food is really good. Whoever owns this place needs to work on employee's customer service skills and widen the delivery bubble. You will make more money if you improve both. read more