I've always been one to go to something mom and pop over a big business. That's just something I always like to do. After Gallen's Texaco closed on West Chester Pike my family started going to Jim's for everything mechanically with our cars. We've always been treated like family and they were always amazing.
Over the last couple of years, the customer service has gotten worse and worse. Horrible customer service. I've never been good with cars or understanding things with cars but the one employee is always rude and sarcastic. I've worked in some form of customer service for 16 years now, and I would NEVER treat a customer the way I've been treated.
One by one my family has purchased new cars and have retreated to using their dealerships for things like oil changes. I was the only left using them. My brother got his new car, he took it else where. My parents started having engine issues after they would purchase gas from Jim's. They had to stop purchasing gas from them and has been under a study ever since with the car at their dealership.
Don't waste your time here, and you can find gas cheaper anywhere. They are always more expensive then anyone around. Drive a few more miles into Havertown for really cheap gas at the Hess station. read more