I spend a lot of time in and out of various dealerships, service centers and autoparts stores and…read morethese guys were not only helpful and friendly but gave me exactly what I needed, when I needed it. I am especially impressed by all the staff at Coyle... courteous, frindly, informative... all the things you look for when at a dealership. Buying a car here is about the same at any other "Big Box" dealership, but overall I'd say the experience is relatively painless. Shout out to the Sales staff for listening... It's nice when you walk away feeling like your needs are met. Also, cool tumblers are a huge fav of mine! Another Shout out to the Service Center. Those guys bend over backwards to make sure you're getting what you need instead of what they think you should buy. Always come away feeling like part of the gang... Thanks to all the service technicians and staff that take the time to really work on what you want them to!

I absolutely DO NOT recommend Coyle Chevrolet, especially for seniors, people with cognitive…read moredisabilities, or families trying to advocate for a vulnerable loved one. My mother has dementia, and this experience has caused her tremendous stress and anxiety. I am her caregiver, and before her vehicle was even dropped off at Coyle Chevrolet, I was already emailing Dave and leaving voicemails explaining that I needed to handle communication and decisions regarding her vehicle. I was also trying to give them important information about one of the mechanical problems so they would know what to investigate when the vehicle arrived. Because they would not return my calls or meaningfully respond to my voicemails and emails, that issue went unresolved and my mother's vehicle sat at Coyle Chevrolet for over a month while they struggled to figure out what was wrong. What makes that especially frustrating is that the vehicle had already been at Oxmoor Auto Group, where the issue involving the unusual noise and gasoline leak was identified and we were given information about where the problem appeared to be. I was trying to give Coyle that information from the very beginning. Instead, they told my mother there was nothing wrong with the area I was describing, later said they could not figure out what was wrong or why the vehicle would not start, and eventually, after more than a month, investigated the exact area I had been telling them about. That was where the gasoline leak was coming from. If another automotive group can identify the problem, while Coyle has the vehicle for more than a month and ultimately finds the issue in the exact place I had been trying to tell them to look from the beginning, that tells you everything you need to know about why I would not take a vehicle to Coyle Chevrolet. And they cannot claim they simply did not know I was trying to reach them. I was already emailing directly with Dave regarding paperwork needed for them to work on the vehicle. I repeatedly left messages specifically for him. Dave even acknowledged to my mother that he was receiving my emails and voicemails, yet he still did not call me. My mother repeatedly told them, including service advisor Tyler, that I was her caregiver, that I needed to handle this, and gave them my phone number. That lack of communication had financial consequences. We already knew the battery was failing. It had already been diagnosed, and we had already paid for a replacement battery. Had they communicated with me, I would have immediately told them not to perform another battery diagnostic. Instead, my mother was charged approximately $500 for diagnostic work and another $250 for a battery. She now owes more than $2,000 for this vehicle. Had I actually been included in these conversations as I repeatedly requested, our family could have reviewed those costs and decided whether continuing to put this much money into the vehicle even made sense. We could have chosen not to proceed and put that money toward purchasing her another vehicle instead. When I finally got someone on the phone and tried to address everything that had happened, I expected someone to say, at minimum, "I'm sorry this happened. Let me get a manager involved." No one did. I was transferred to Tyler, whom I still could not reach. When I called back and ultimately spoke with Dave, he talked in circles, would not acknowledge the concerns I was raising, offered no meaningful apology, and never offered to connect me with a manager. Then Dave told me, essentially: "How was I supposed to know? Your mother seems fine to me." That comment was deeply disturbing. Dementia does not have a particular look. Someone can carry on a conversation while still struggling with memory, judgment, processing information, financial decisions, and stressful situations. More importantly, Dave did not need to personally decide whether my mother "seemed" like she had dementia. I had already told him. This entire situation is exactly why I was trying to protect my mother by handling these conversations in the first place. Instead, she spent more than a month extremely anxious and distressed over her vehicle, ended up owing more than $2,000, and I spent that month trying to get employees to simply return my calls, listen to information that could have helped them diagnose the vehicle much sooner, and communicate with the caregiver they had repeatedly been told to contact. And when I finally confronted them about it? No accountability. No manager. No meaningful apology. Just transfers, circular conversations, and excuses. Families caring for someone with dementia should not have to fight this hard to protect their loved one. Based on the way my mother was treated, the unnecessary stress and expense, the month-long communication failure, and the complete lack of accountability afterward, I absolutely do not recommend Coyle Chevrolet.

Just purchased 2016 F-150 XLT truck. Even before I drove to their dealership they were very…read morehelpful in finding the truck I wanted. Brandon, my sales rep was awesome. We talked about music, video games, you name it. As soon as I arrived at the door I was greeted by tons of hellos and greets. Coffee and donuts were awesome and the lunch I was invited to was great. Hummmm fried chicken and sandwiches, doesn't get any better. Service was quick all around. Found a minor issue with a broken fog lamp holder and Richard took care of it right away. All I had to do is ask so I am surprised by the other reviewer about no gas in car, etc. I drove off with my truck with a full tank of gas.... LOL Enjoyed working with everyone there. Thanks for a fun and great experience with your dealership! Bill

Let's truly set the record straight sir. Let's start with why wasn't Richard fired for talking to a…read morecustomer like that? I had to bring the jeep back to your establishment 4 times for the SAME leaking cooling system. Finally had to take it to Bails Jeep Chrysler in Jeffersonville where it did need to have the radiator replaced, which amazingly fixed the coolant leak that you "bent over backwards", just to keep lying to me and drop the ball FOUR times. For the EXACT SAME PROBLEM. I can get a copy of the repair from them to substantiate this as proof of my claim if you're in any doubt. Was screwing me around or screwing me over to make the sale on an OBVIOUS LEMON really worth all the BS everyone involved had to go through? Even my wife was mad because she had to pick me up and drop me off TEN TIMES from a crappy mechanic that couldn't find a simple coolant leak at the radiator! I had to borrow a pressure tester to find the leak myself show you how to do your job. Also, no matter what I said or how I said it, because yes, I was mad. Regardless, Richard, (haha, fitting name) was completely wrong and out of line for physically charging at me, threatening to kick my ass, like he intended to rip my head off while screaming in my face. Classy customer service, considering I never threatened him or anyone else. Did he ever attend any anger management classes? I hope he gets the help he needs. Seemed like a nice guy, when he wasn't being a Richard. Bottom line, that was a horrible way to treat anyone and you'll never get another dime from me for another sale! Wish we'd have never walked through your door and never will again! Can't believe you're still in business!!!

Amazing people selling great cars at reasonable prices. I bought a 2008 Ford edge limited and I…read morelove it. They are very friendly people and will work with you . I recommend anyone to buy a car from them if your are looking for something reasonable and reliable. They also do weekly payments which really helps when your on a budget and it's hard to keep a lump sum of money. It's a buy here pay here with no credit checks !!

STAY AWAY!! RUN!!! worst place to go to. They won't sell you a car if you do any side gigs. Even…read morethough your paying for the car. They tell you what you can and can not do. READ all there reviews. Theres more cons then pros. They sell lemon cars

This is a follow-up review as a bookend to my prior TPM odyssey (10/14 and 10/17)…read more BK had texted (10/21) that it had supposedly appeared in the service department order inventory, and yet my appointment still couldn't be scheduled until a week later. (My suspicion is it still hadn't been ordered and was buying time.) Short story: I was told I'd have to return to this dealer to have the service completed under warranty. I really didn't want to return here due to all of the apparent dropped balls, lack of accountability, and inconvenience and disrespect for my time. Arrived for 9:30 AM appointment (10/28), spoke with Jermaine at service desk (BK had the day off), and was informed service would be done by noon. Then was sent to waiting room purgatory. Zach from service department called at 11 AM to say job completed, but car wasn't pulled around and turned over to me til almost noon. I feel lucky because paperwork actually indicated it'd be returned by 7 PM. The fudge factor is real. Can't make this stuff up. Will research service department reviews prior to purchasing future vehicles. Would encourage others to share their experiences (good, bad, ugly) to help fellow consumers. Thanks!

Would give 0 if I could. First they will not honor there engine warranty they dont care about you…read moreonce you leave there lot. This location are they not only unprofessional but will lie to you while smiling. You have been warned go buy something that will keep you on the road for years kia will not

This is literally the best place to buy a car. VERY friendly service and they're not "pushy" or…read more"pressuring" like most places. The atmosphere was super friendly and inviting. Our salesman "Bobby" took care of us from start to finish. He even helped us out after the purchase with some info we needed. They really go above and beyond for their customers!

Don't go here without an appointment. Call the day before and set the expectation that you will be…read morein for your appointment time. . . Appointments mean nothing. Wait times are always 2 hours or more for an oil change. Plan your day to be here all day. Was told last time I was in this shop. I was told. that appointments have a priority over walk ins. This is not true. Bad place to go pad place to buy a car. Go to Honda world.

Upkeep and maintenance the keys to keeping your Nissan happy!…read more We are new to the area, so after getting here the Nissan that we purchased in Vegas needed its required oil change. We are only dealing with the service department for this visit. Now the appointments here need to be made in advance. This service department is extremely busy. Make sure and have an appointment it's always busy and truly appreciated for your car to be serviced on time. Now in addition to the routine oil change the service department recommended daily driver up keep. We selected the service department ideas to keep the car at the best possible pace. While they were performing this routine maintenance a part failed and the service and department manager called to inform me of the situation. We actually needed the car as they had promised by the end of the day. But some times things happen, so they let us a loaner vehicle while they repaired our vehicle. They were so thoughtful. We were thrilled. Now when the Nissan needs its routine repaired maintenance or other wise it's going to come here. Until the next time Coyle . Thank you for making our visit so exciting. We were grateful for your kindness and support in ensuring our Nissan has the best possible outcome.

We had a great experience with Jordan Lawes and the team at Coyle Nissan in Clarksville. After…read moremonths of looking and a couple of bad experiences Jordan and his team were a breath of fresh air for us!

Jaylen was an awesome salesman. I feel he really went to bat for me with the finance managers to…read moreget me the best deal possible. I also looked at every Highlander within 100miles of Louisville.. visited multiple dealers, and Jeff Wyler had the cleanest CARFAX and best deal.. and still worked with me on trade in. More than the other deals.. Thank you Jaylen for getting my family and I into a reliable affordable vehicle!

DO NOT waste your time with this dealership. Made an appointment and drove to buy a car and they…read moresold it before I showed up. Don't bother shopping with them they'll waste your time like mine

What you know about Carriage Ford is that the service is seriously helpful. I have a list of…read moreexamples a mile long, but I'll give you the latest one. We needed HID headlights replaced in our Ford Explorer. At no charge, a technician showed me how to replace one of the lights myself and after learning I was able to replace the other myself easy peazy. Now, they could have taken our vehicle in on a service appointment, installed the lights, and charged us for doing so, but they didn't. Boom. And that's why we continue to choose Carriage Ford when we need a shop to handle regular maintenance issues with our Ford Explorer. A hat tip to Craig in Service for looking out for us!

Bunch of LIARS! priced a car then lied and told me it was sold because they decided they priced it…read moreto cheap. I live in Ky deal was based on me driving and giving it an inspection. Tried not to waste anybody's time and I also tried to get it down a little more so I guess it pissed off the sales manager so he told them to tell me it sold when it was still available bunch of crap! What happened to the customer comes first? Read reviews for this joke of a dealership they 80 percent of them are bad!!!!!!!! Go to Don Franklin always treated like a real person and stand behind what they sell. Thanks for nothing Mr Brooks the Crook!

Jaylen was an awesome salesman. I feel he really went to bat for me with the finance managers to…read moreget me the best deal possible. I also looked at every Highlander within 100miles of Louisville.. visited multiple dealers, and Jeff Wyler had the cleanest CARFAX and best deal.. and still worked with me on trade in. More than the other deals.. Thank you Jaylen for getting my family and I into a reliable affordable vehicle!

Ethan Mcduffy and Levi helped me so much in getting the vehicle that would be good for me I would…read morehighly recommend ethan.

If you turn wrenches this place is heaven! You can spend hours there looking at cars and parts…read more They do charge a fee of $2 for the privilege however. The vehicles are neatly arranged by make, and you need to bring a toolbar. The have wheelbarrows for those who need alot, or heavy items. Also some whole vehicles for sell as well. The computer pretty much points you to where you need to go, and if they have it. The staff is very helpful and friendly, even to noobs who never even changed a tire. You will be back for the experience, and prices!

Easy to find all the parts you need obviously. Workers there are very honest and very helpful…read more Workers there give off amazing vibes, very kind and are never smart or rude (they hold there cool) People that go in and out all different races (doesn't matter) but the people who go in there are very respectful helpful so much and kind people Reason to 4 stars instead of 5 The place is amazing people and all. Just most cars inside have their engines pulled out. Now I don't know when they restock etc but only reason to 4 stars I would definitely recommend to friends and family