I arrived at 5:47 for an oil change. They are supposed to be open until 6. A courteous young man eventually came over to my car and told me it was too late. I can understand if they can't do oil changes after 5:30 so that they won't stay open past 6, but they need to make that clear on the web site or just say they are open until 5:30. read more

Had to wait 10 minutes and still no one came to speak with me. Of the 3 bays they have, 1 was being used and there was someone in front of me. The person who was working kept scouting at me so I left. I won't be back. read more

Customer beware (tl;dr- faulty oil filter installation wrecked engine)! I've had oil changes done at Jiffy Lube for many years, nearly always without issue. I had one done in August and then experienced major issues with my car recently. I had driven approximately 1,000 miles since the oil change and upon having my car towed to my usual mechanic, I was informed that there is no oil filter attached to the bottom of my car nor was there any oil in the engine, causing the engine to seize. My car is old and would now require a $4,000 engine replacement, likely due to Jiffy Lube's faulty installation. Upon calling the location, they went to my mechanic and inspected the car, finding that they are not liable as there would have been oil all over the undercarriage of the car if there was an issue with the installation of the oil filter. As a result, I am going to have to scrap a perfectly good car due to their error. As I said previously, I've had many oil changes done with no issue, but it's incredibly upsetting that they would not take accountability for a loyal customer. It goes without saying that they've lost me for future oil changes and I hope it gives you pause as well. read more

DO NOT GO HERE. ABSOLUTE NIGHTMARE. Short version: This Jiffy Lube set my car on fire in the shop, stranded me without a ride, and did not even have the courtesy to send me documentation or a written apology. Long version: This experience was a nightmare that I am still dealing with. The people working the lift raised my car to that it was in contact with the heater in the interior ceiling of the Jiffy Lube. This set the roof of my car on fire,which burned a hole in the top, destroying the roof, melting the headliner, created chemical burns, and damaged electricals, causing thousands of dollars of damage to the vehicle. While my car was smoldering (and the smoldering accelerating), the staff attempted to service another car next to mine (FIRE HAZARD). They never called the fire department. Vehicles have explosive gas tanks. The vehicle burned for 90 minutes. That much is about the damage to the vehicle. How they then handled everything after is somehow worse. I was immediately told that everything would be paid for, and that they would get me a rental to I could get home. They never got me a rental car, nor a taxi. They also never told me they couldn't get me a rental car, until I inquired after 2.5 hours after waiting. They said that every Enterprise shop was closed, and they would only work with Enterprise. I told them there was an Avis location available, but they refused. I was also physically threatened by another customer. When I demanded they provide me a way home, they suggested I could 1. borrow their personal car (??), 2. drive me. When I told them this wasn't real answers, and that they should at least get me a taxi, another customer, who hinted he was friends with the staff, repeatedly told me for over 2 minutes that he would "f me up" while the rest of the staff watched and did nothing. I wound up leaving, paying for my own taxi. The staff refused to give me any documentation of what happened or any written guarantees. The entire time I was there, the shift manager shirked away whenever I was (reasonably) angry, and did not solve any problems. The next day I was called by Gamaly, the store manager, who told me that she was working on getting me a rental at their Enterprise. I asked her how on Earth I was going to get there without a car (duh). She called up a local Enterprise near where I live, but I was told that I would have to pay for the rental car. Jiffy Lube claimed they would reimburse me, but I received no written contract or documentation of this verbal promise - and it's unclear why they couldn't just put it on their card upfront, something my insurance did. I had to call Gamaly three times that day to get documentation and a written repair guarantee. I never received any. I was told she was the only person there, because "everyone else was fired," and that she was "too busy" to get around to it. I told her to just handle my burnt car and then move on to other customers. These were all LIES. I visited later that day in the car I rented, and the staff from the day before was there working with her. The district manager, Jesus, also was not at all helpful, and EXTREMELY sketchy. He only called me after over 24 hours after the incident (???). He also provided no official documentation. He wrote that he would pay for costs of the damage, but insisted that 1. he have the vehicle towed, and would not tell me the towing company, 2. the car be taken to his shop, and he would not tell me the shop, and 3. wanted to have the shop work on my car before I could talk to the shop. This last part especially is highly illegal - I am the car owner and I have to sign off on any repairs. Overall, Jiffy Lube made no apology, and while they offered to pay for the damages, were rude, consistently berated ME after they burned my car, and made no other type of offer of good will for the damage they caused. The tower that my insurance used commented on Gamaly's behavior completely unprompted, noting that she was incredibly rude to him. He was just towing my car. read more

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My AC isn't working and the people here said I needed a new AC compressor. They said the parts were $300 and the total (parts and labor) would be $500. Fine. They said they had the part and it would be 30 minutes. After an hour, I was informed that the part they had didn't fit and they could get it from down the street for $700 and charge me $900. I said no, it took another 45 minutes for me to get my car back. 2 stars for not charging me for wasting my time for two hours. DO NOT GO HERE. read more

Diego and the team were accommodating, taking the time and care for our F150! THANKS GUYS!! See you 5K miles!! read more

I want to commend Diego and his team at this Jiffy Lube location at 84 Arsenal Street in Watertown, for making my visit so easy and thorough. I was greeted and welcomed in friendly and professional manner. Diego took the time to walk me thru grades of oil available, air & gas filters that needed attention and what each item cost. They worked as a team- Diego, Karl and Jose got my car back to me in tip top shape as quickly as possible. I would recommend this business to my friends and family for great service and attention to detail. read more

Fellow threw his phone on the ground when I pulled up for an oil change and yelled at me for coming. He had just cleaned his station and was mad about that. Then he yelled at me again, telling me to look at the time next time. It was before closing time so I guess Jiffy Lube doesn't want to do business during their business hours. Great customer service. Can't wait to get yelled at again! No I won't be back for the correct oil. read more

The Vavoline place near me got shut down so I needed to find a place to do the first oil change on my new car. Jiffy Lube was even closer so that seemed like a win. I pulled up and three women were happily chatting. After a minute one vaguely gestures to one of the two bay to the right of her and kept talking. I guess it was driver's choice so I chose as she kept talking. "Open your hood." This is a new car. I put in washer fluid and it took me awhile to find the hood release. "Just a minute. This is the first oil change and I need to find it." Maybe she didn't hear me because she wanted to get back to her conversation but she wound up walking to my window and saying with a mixture of condescension, annoyance and hatred of her job: "Would you PLLLEEEEASE open your hood." "I'm trying to find the latch." "And I'm TRYING to help you!" Really? I turned my car on and left with a wave and a goodbye. She snarled in response. "Enjoy your Yelp review!" Epilogue: I'm writing this review in line at the Valvoline 2mi away. They are busy, unlike the Jiffy Lube. I pulled in and a guy came out and said, "Pull over to bay 3." What great customer service! read more

I don't like to be made to feel like giving you my business is an inconvenience to you. I mean, at least say hello.

Gamaly cracked us up while getting an oil change. It was pretty quick and they also fixed our tire pressure.

I have been here twice in the last 6 months and both times everyone was very helpful and nice. The first was to take a look at my heat shield beneath my car because it was rattling and a bolt had fallen off. They didn't have a bolt for it so they just zip tied it up and didn't charge me. Very helpful staff read more

Unbelievably rude. The staff chastised me for not pulling up across the hose that rings the bell as if I was supposed to know. They were shaking their heads at me like I was an idiot. I was SO tempted to just pull out when I got into the bay because they were still doing it, but I really needed an oil change. Would never go there again. read more

Was quoted $94, got done told me it was $130. Told me my truck took more oil. Just like every chevy truck with a 5.3 engine. Also asked them to check tire pressure. The filled up drives side, didn't touch passenger side. So now 36 and 34 on drives side, 27 and 30 on passenger side. read more

Jiffy Lube - Oil Change Stations Near Me - Watertown, Massachusetts

Buyer beware. Scams afoot at this location. Went for simple oil change. A guy said my break fluid was dark and needed to be flushed. Ok, since I was going on a long trip. But when it came to pay I saw on their computer that there was a labor cost of $103. It took 15min for my oil change. I had a feeling I was being ripped off. The guy didn't give me a itemized receipt. I ended up paying over $150. I didn't make a stink because I had a busy day. But I will never return to this location in the future. read more

Glacial service. Don't go here if youre expecting anything close to an oil change in a jiffy.

The difference between going to Company X and Jiffy Lube: COMPANY X Company X: "No ma'am, I don't think you understand what we're saying to you. There are two WHOLE dust particles in this air filter. You need to change it." Me: "I NEED to change it?" Company X: "You don't HAVE to, but if you WANT to be a responsible car owner, you would keep your car maintained in its best possible condition and purchase the new air filters. Buttttt you don't have to..." ------------------------------------------------------------------------------- JIFFY LUBE Jiffy Lube: "Ma'am. Would you like a new air filter?" Me: "No." Jiffy Lube: "Sure thing. We'll get this oil changed for you in a second." Me: 0:) "Thanks guys. It says 'Gordo' on your name tag" Gordo: "It means fat in Spanish. And I'm fat!" That's awesome. -------------------------------------------------------------------------------- After a quick oil change, and I actually changed two filters, the total was MUCH more affordable than other places. Plus, I had a discount with checking in on Yelp! ($8 off oil change) *By the way, I also want to note why I gave this Jiffy Lube 5 stars. I thought they threw away a parking permit I had in my car because I couldn't find it after. I called them to ask if they somehow tossed it or misplaced it. After a lot of searching, I found it under the passenger seat and called back to tell them. The guy told me he went through all the trash barrels just to make sure that I had my permit. How sweet! Sorry and thank you. There aren't a lot of times I experience exceeding service, but I'll definitely be coming back here again and again for my car's maintenance. Thanks, Jiffy Lube! read more

In a better world, this place would have been closed down long ago for fraud. But until then the best we have are these reviews to warn those who are swayed by their spiffy ads and quick service. I have been coming to Jiffy Lube for several years and this last lie by their employees was the last straw. Last week they told me that my brake pads were worn down to practically nothing and that my brakes could go at any moment. Now apparently they change brakes, so it's one more thing that they lie about. A trusted mechanic today told me that I have at least another 20,000 miles on these break pads. In the past they have lied to me about everything from my car needing synthetic oil, to needing various filters and other vehicle fluids changed. I didn't mind it as much. I knew that this was part of the game, they lie to me about a few things and I just smile and say that I'll think about it. I would bring the car then to other mechanics who would 99% of the time confirm my suspicion that this particular jiffy lube lied to me. But now they lied about needing brakes. In essence they told me that I could get into a dangerous crash if I don't pay them money right away. It's disgusting. I don't know if this is a culture in the entire chain or just at this location, but now I don't trust them for anything with my car that I can't see. read more

I went to this particular location because I saw it got an average of a four-star rating on Yelp. It was actually quite out-of-the-way for me. But I thought I would give them a try. The young man there tried to talk me into all kinds of additional services that I knew I did not need, like replacing the transmission fluid and replacing the differential fluid. I had all of these checked recently, so I knew they were fine. The oil change was supposed to cost $36.99. I went to this location because I had a coupon for $13.50. They managed to talk me into replacing the cabin air filter, which they quoted was $29.99. While I was waiting, I used my iPhone to calculate the total, which I figured to come out to $56.83. Long story short, by the time everything was done, they quoted me $78 and change. I knew that was way too much. They were telling me that the guy was new to the system, and didn't know how to use it. They also told me they had quoted me the wrong price on the air filter, but were going to fix it. I stood there and watched the so-called manager fumbling with the computer for about five minutes, coming up with all different kinds of total amounts, none of which were even close to the correct amount of $56.83. He did not know how to do any basic math. To calculate the tax, he kept on multiplying by 1.625, not by 1.0625. I asked him, "Shouldn't the computer be calculating the tax for you anyway?" He said, "no need to argue." I told him I was not arguing, just that I was doing some basic math. In the end, after I complained a lot, he finally gave me the cabin oil filter change for free. so the total ended up costing me $38.74. I absolutely would not visit this location again, and highly advise anyone else against doing so as well. Any other unsuspecting customer would have just paid the $78 and change, then wouldn't have realized it until later on, if at all. I guess this place does not understand the power of social media. read more

I expected the up-selling - that's their business model. Replace this $8 filter for $45. No thanks. $78 for synthetic oil was OK because my 2011 Toyota Prius does call for that. What is NOT PROFESSIONAL is falsely telling me my car is dangerous to drive without replacing the rear brakes. Pads are gone and rotors are damaged I'm told. Front breaks also need pads and rotors I'm told. 2 x $100 off the 2 x $476 retail price to do both brake jobs right now. WRONG and WRONG. From an immediate visit to the Toyota dealer across the street I learn my rear brakes are fine and front breaks have maybe another 1,000 miles to go. Yes. Fraud. read more

First time at this location, very happy with the service and the staff. They were helpful, knowledgeable, and friendly. I'll be back!

Avoid this location. In a pinch before a trip to Tremblant, I went to get my oil changed. With no one in line before me, I sat in the car for over an hour while the team did....something. The work was finished and then no one came over until I got out of my car and asked someone. They then told me to go inside and wait. This was already a terrible experience. Fast forward to the real problem... Only a week and a half after my oil change, my oil alarm light came on (2016 Audi Q5). It's a brand new car, so there should be no issue with the sensor or anything like that. I called the jiffy lube location and the person on the phone CLEARLY didn't give a damn at all. I asked to speak to a manager and was told that there weren't any managers that day. I gave all my contact information and made them guarantee (multiple times) that I would receive a phone call from a manager the next morning at 8am. 3+ days later now, still nothing. I called my dealership and had to bring my car back there to make sure Jiffy lube didn't screw anything up. My service team literally cringed when they found out I went to a Jiffy lube, and told me a few horror stories about other customers that have gone to some other Jiffy lube locations in the past. After my car had gotten everything checked out and the oil changed properly, I looked back at my jiffy lube receipt and found out that they had actually also put in the wrong kind of oil. This happened AFTER they assured me they looked everything up in their system and knew it was correct. It easily could have damaged my car. I'm lucky I had a great team at my dealership to fix this disaster. read more

It seems a little silly to review a Jiffy Lube. Unless you're me, and you need all the car help you can get. So, Jiffy Lube. I am TERRIBLE at getting timely oil changes. So terrible that I'm not even going to admit when my last one was. Once that oil light on my dashboard starting flashing though, I knew it really needed to happen. (That, and I had thrown away that little reminder sticker because the mileage reminder was so embarrassing...oops.) Here's the thing. I'm totally out of my element at car places and that makes me not want to go to them. Jiffy Lube was not like that. I drove in, talked to the dudes, they didn't scold me (too much) for letting the situation get out of hand, and they made my car run smoothly again. They gave me a 30% discount for getting a few services done at once, and they changed my burnt-out headlight for free since I already had the bulb. It was EASY. I didn't feel like a dumb girl, I didn't get sales pressure or that stupid filter comparison, and I was in and out (obligatory lube joke here?) in 20 minutes. I think my next oil change will be done right on schedule. read more

Buyer beware. This jiffy lube lies about needing synthetic oil in cars that absolutely doesn't need it. Be sure to check your manual on what kind of oil you need before coming here. Poor business practice, poor customer service. read more

What a wonderful surprise! I usually hate these drive up oil change places because it feels like I'm buying a car with a pushy salesperson trying to upsell everything. Not so here! I drove up and Lissander was polite, professional and friendly. He escorted me to a clean, nice-enough waiting area with TV and free coffee. After checking the car and changing the oil (including free windshield wiper fluid) he brought me out to look through the list of possible items I might wish. He wanted to know if I would like my tires rotated and I thought here it comes, the up charge full court press. I asked him what he thought and he checked each of the tires and said that they looked just fine. On all of the other items he said that everything looks pretty up-to-date. No pressure at all! Then we went in to pay and as I was leaving he asked if I knew about their guarantee. I said no, and he said in the next three months they are happy to top off the oil (up to 2 quarts!) or adjust the tire air pressure for free. What a really nice surprise this place is! I will not hesitate to go here on a regular basis; they've earned my trust! read more

An average experience. For the almost premium price of 35 plus dollars, I didn't feel as though my car had received an above average service visit. However, this place was fast, clean, and accepted the coupon I had, despite it being a month or two expired. Ultimately, I would recommend to a friend for a quick easy oil change when in the Watertown/Arsenal St. area. read more

This Jiffy Lube location is great! Their staff is very friendly and efficient and can service your car in a short amount of time. They don't limit themselves to just changing oil, they can also rotate your tires and replace minimal things like the air filter and windshield whippers as well. They provide you with very good, clear explanations of the status of your car and liquids and aren't too pushy about up selling which is very nice as well. They won't hesitate to make any recommendations and will even hold the door for you as they escort you to the waiting area. The waiting area is very clean and offers ample seating. They have fresh brewed coffee in it along with water and a decent selection of magazines. Their rates are fair and my multiple experiences there have been great. I've been a proud, repeat customer there. Having such a competent staff taking care of such an annoying process makes it almost painless. I dig it! read more

Go here for an oil change; its affordable, and it gets done quick, and done right. I don't understand the reviews about not liking how "friendly = bad"? I thought it was nice! They ALL held doors, asked about my day, told me what they were doing, made sure it was OK. I thought it was nice service. Other services, I can't speak of. But they can change your oil just fine. read more

Got my oil changed and my radiator flushed at Jiffy Lube today, and I must say- absolute 5 star service. The guy was really friendly (opening doors for me, explaining different service options) and wasn't pushy at all when it came to upselling. The conventional oil change is only $35, and this includes a visual inspection of your brakes, fill up on washer fluid, tire pressure check, window wash, and they even vacuumed the floor of my car! I've definitely found my new regular oil change destination. read more

I went to Jiffy Lube for my oil change and have to say that the staff here was very pleasant and accommodating. I know they seemed pretty busy but all 3 bays were going and I was out of there in no time. I also did not feel pressured to buy any of their recommended products. They were educated and attempted to explain the purpose of the recommendations, but not once did they push if I said 'no'. I will be making this my go to oil change place. read more

Amazing people that work here. Everyone is super nice, polite, and doesn't matter who is working there. Oil changes here are FAST! I'm in and out in 20 minutes. No pressure on doing extra service here. I've been coming to this Jiffy Lube for years and plan to be coming here for all my future oil changes. read more

Jiffy Lube - Jiffy Lube in Watertown - Oil Change Stations Near Me - Watertown, Massachusetts

I love going to this place every time I need an oil change because the guys here are so accommodating and helpful but this past visit was by far the best. I had a dead mouse in my air vent and wanted to burn my car down! I didn't know what to do so I went to jiffy for the amazing service these guys have helped me with before and I was not disappointed at all! The main guy( can't remember his name) that works on the engine parts of cars was the absolute best! Helped to make sure the mouse was out and it no longer smelled of dead anything blowing out my vents! Not to mention I've had an annoying rattle from my car that he didn't even blink an eye to fix for me! I will forever send people here for there cars and I can't say enough great things about all the hard working employees at this location! read more

There was no wait and I didn't have an appointment. The man I spoke with was very nice, wore a mask, I stayed in the car, and was out of there in 15/20 minutes! read more

Very nice, very fast service. I really don't understand cars but they were very patient and helped me with my oil change and the air in my tires. It's a little further out, but I would definitely stop again if I needed an oil change ans was nearby. read more

Simply, this store is terrible. As other reviewers said below, "avoid this store". I visited this store to fix the brake fluid issues on my car. Originally I planned the break fluid exchange, and the price called was about $70. It was ok. After 30 minutes of waiting, the mechanic said there is a leakage, so I should pay $50 to identify the leakage. After 1 hour, the mechanic said the master cylinder of the brake line has problem, so it needs to be replaced. He called $330 for this, and he said he will not gurantee the problem to be fixed even though the master cyliner is replaced. It sound very weird, but I said ok because he said I cannot drive my car due to saftey and thus I should choose either fixing it or towing the car. After I waited for 2 more hours, the mechanic said he changed the master cylinder, but need to repair the brake line too because the brake line has a hole. I talked to him that he didn't mention anything about the brake line before he changed the master cylinder, but his answer was that the pressure generated by the new master cylinder pushed up the rust on the brake line and make a hole. It is much weird for sure, because it means he knew the rust on the brake line before changing the master cylinder, but he didn't tell me anything before he changed the master cyliner. As you know, it is very weird the mechanic never informed the consumer about the things that needs to be fixed. He requested more money to fix the brake line, and I didn't want to tow my car from this store to my home, so talked to him to fix it. After I agree to pay more money, he confirmed me that there will be no more problem. Since it was late in the late evening before thanksgiving, I should wait until the day after thanksgiving. In the morning of the day after thanksgiving, the mechanic called me and said that he found another problem. He said there is leak at the other side of the brake line, so he need to replace the entire brake line. He called another $300 for this. It is now more than super-weird, because it just demonstrates that either 1) the mechanic did not know the leakage on the other end of the brake line at all, or 2) he knew it but didn't tell me intentionally. At this time, I talked him to fix it because I decided my mind to file a court claim to this shop. After 1.5 hours of waiting, he called me again and said he cannot do it and I should tow my car. It is more than funny, as you can imagine. I had no choice but to tow the car, and pay $300 for cylinder replacement, which is absolutely no use because the problems I gave to this store is not solved at all. To sum up, this store may be either 1) do not have much experiences enough to expect the probable problems, so cannot give a reasonale information about required repair to the customer, or 2) keep increasing the number of the problems and the list of the repair intentionally like a ransomware -- I think this store is just a scam. Either way, you will see increasing list of repairs and huge increase of your expenses from your wallet. I also want to give a warning sign to you about how rude the mechanic is. During the store visit and phone calls, he was very rude and kept talking his argument repeatedly, and I felt I was being threatened. I strongly suggest you to check previous 1-star reviews below, and avoid this store. read more

This was by far the worst service I've ever received. I got an oil change and they forgot to twist the oil cap back on, which caused oil to spill all over my engine. Not only that, they tried to sell me a $10 air filter for $50. They lied saying it was a "HEPA" filter but no where on the box did it say "HEPA" even once. Luckily I didn't fall for it and passed on the filter. They completely lied to my face. Please beware of this terrible service station they only see dollars and cents. I will never come back, that's for sure... read more

Jiffy Lube - They forgot to put the cap back on after the oil change and this happened. Additionally, they tried to sell me an air filter for $50. - Oil Change Stations Near Me - Watertown, Massachusetts

Went in for a simple oil change that was advertised as "$24.99" or something along those lines and left spending almost $150!!!! The guy was a master scam artist. I partially blame myself but it's not like it was my first time getting an oil change and dealing with their attempts at upselling. Never going back here. Valvoline all the way read more

This place sucks. They damaged my car door, I didn't notice until I was home, and then when I went back I was met with nothing but hostility and lies. read more

They'll sell you what you don't need, pleasantly, forcefully, or through deception - and should it break your car? Don't expect any fruitful help. Caveat emptor. They replaced a new set of brakes that didn't need it. They took my car apart without bothering to see if the new parts were there. They promised they'd get the parts and promised they confirmed they were in stock. "Don't worry, we're getting them right now." They insisted the manufacturer required full synthetic oil and would not let me put anything else in (they had already disposed of the other oil before telling me this). They overfilled my oil by ONE AND ONE HALF QUARTS so that they could charge me for this difference (since this is relative, it's helpful for readers to understand that this represents a 50% overfill for a very small car). The dealer was so surprised to see this when I took the car in, they thought that I must have done it myself out of inexperience. No worries, it just caused permanent damage to the car. This was the only place that I went for service on my cars. They will put on an A+ customer service attitude and smile, and they'll even knock a little off your bill (wink wink, they only do this for me, but perhaps they'll do it for you too). But rest assured, you'll pay. When you go, pick a nice spring day. You'll love this experience. They'll take your cabin air filter out (it'll be covered with leaves or other unwelcome detritus), and they'll show you how dirty it is and insist it needs replacement. Say no. Not because it doesn't need it, but because watching the cirque-du-soleil style act as they carefully walk it back to your car without losing any of that well travelled dirt is a sight (no charge for this). Oddly enough, I knew their services were overpriced when I started coming here, and I was willing to keep coming here because they seemed to be reliable. The first few times, I thought they were. Now, because things have caught up with them, they've lost me as a customer. I highly doubt the little "cheats" will exceed the margin they would have earned from me as a loyal and trusting customer. I think your business and building could be replaced with a small garden for the children, or perhaps a koi pond. Avoid. read more

Quick and very friendly service. I can't remember any of the other employees' names that helped me other than Nate but they were all fantastic. read more