When my oil filter wouldn't come off Mikayla called her manager, who was off for the weekend. She…read moreapologized and gave me a 50% off coupon to come back the next day when he was in! How sweet! When I came back Jacoby was able to get my car taken care of quickly. Mikayla recognized me and came over to say hello, which was quite kind of her! Both Jacoby and Mikayla were very professional, kind, and made sure there was nothing else that I needed. I gave them both five stars! Thanks for being amazing!

I had a very frustrating and disappointing experience with Take 5 Oil Change in Barberton…read more After receiving service at this location, I later had my vehicle inspected at Infiniti of Akron on March 26 during a multipoint inspection. The dealership documented that the differential fluid in my vehicle was not the correct viscosity, which can potentially cause damage over time. They provided me with written documentation of this issue. Based on that, I submitted a claim to Take 5 corporate requesting reimbursement for $172.41 so I could have the differential service properly completed at Infiniti. I was told I would receive a response within 5 business days. By April 2, I had heard nothing--no call, no email, no update. I then went back to the Barberton location on April 4 and spoke with the manager, Chris. He informed me that my claim had already been denied because he personally performed the service and believes the correct oil was used. He also stated that I should have received an email, which I never did. This is extremely concerning. I provided official documentation from a certified Infiniti dealership, yet my claim was denied without communication or proper follow-up. The lack of accountability and poor customer service is unacceptable. I trusted Take 5 with my vehicle, and now I'm left dealing with the consequences and paying out of pocket. At this point, I will be escalating this matter by filing complaints with the Better Business Bureau and the Attorney General's Office. I would not recommend this location to anyone.

The best! As a younger woman I find anything car/ service related to be intimidating and most shops…read morehard to trust. From the moment I dropped my car off everything went smooth and fast. They were able to save me from future problems and $$$. My lack of car knowledge wasn't taken advantage of. I trust this place and their very diligent 10/10 staff! Thank you again!

I am from out of town and here for work and last week I went to leave for work, and my car wouldn't…read morestart. I ended up having my car towed to NTB, and they were great! They were quick to diagnose the issue (battery was dead dead after super cold temps) and quick to fix the problem and get me out the door! Super nice guys. I would definitely recommend this shop to anyone!

We're from Alabama and was in an emergency situation needing a tire fixed to get home. These guys…read morewent above and beyond to help us get back on the road. Most places we went to it was close to closing time and would not help us. Awesome staff!! Thanks so much!!

I went to mr tire to get a cataletic converter and exhaust manifold gasket installed i left my car…read morethere came nack when they called and said it was do e i then handed gary 1500$ and he gave me change because it was 1446$ and he handed me a nice folded up peice of paper and said it was the recipt i went home next morning check engine light comes on when i start the cAr i take it to kia they run the codes something they did broke the o2sensors and something about cold idle start that has to do with. The cataletic converter so i call him he twlls me bring it in i do he runs the codes himself tells me has nothing to do with what he did and it would cost me 300$ each to do the o2 sensors by this time im mad i go home and call corporate to file a complaint they have no record of me being serviced no paper trail they said no work order was entered so we involve the district manager by this time ive realized ive been conned gary pocketed my money and didnt fix my car dm said he watch cams said did not see me pay cash interesting im a fat woman and i paid cash and counted it out at the register the. He says first his dude said id never been there then that i came in got a quote brought car wasnt what i needed so he told me i needed something else and refused said only 2 calls recorded i have ss of 4 including the one where he called me to pick up my car so now my cars in worse shape then it was and it Aputtera whe. I try to drive it and i cant afford to fix it and the recipt you ask that i trusted them? It was a fake eastamete for 799$ worth of misc work no clue i didnt pay that i paid the 1446$ i believe its a whole shop scam after things ive been told and i doubt the dm looked into it because he would have seen me give the cash and he would have seen my number 4 not 2 times so i believe hes a part of it. Dont go there dont trust them stay far away or you will be conned to snd be out of luck like me

I scheduled an appointment to have transmission flushed. even requested Toyota brand fluid which i…read moreagreed to pay more for. so I mentioned transmission fluid several times when I went to go get the job done good thing I talk to the mechanic because he was going to do a coolant flush then I left. I noticed there was grease all over my floor on my kick panel and on the side of my seat, this place is a mess and they don't know what they're doing.

If you're looking for a mechanic that's skilled, honest and reasonably priced this is the place to…read morego. It doesn't hurt that the head mechanic is quite the looker

Stopped in because I couldn't get ahold of my regular car guy. Had a nail in my tire and was losing…read moreair pressure. Was greeted immediately and treated with respect. A neat and clean waiting area while I waited. Time was less than the estimated wait/service time. My only critique would be, if you move my seat(I know I'm short ) lol, try to put it back to it's original position.

The tires I originally planned to purchase were not available, so Jason and his team were able to…read moreinstall four new tires from the same manufacturer. The cost of the tires and the final invoice were lower than my original quote. I appreciated the fast work from the team.

If you need muffler or exhaust work, I HIGHLY recommend Ritzman Muffler on Cleveland Massillon Rd…read more The owner is extremely nice, honest, and helpful. He took the time to evaluate my car AND show me what needed to be done. He went above and beyond to help me find the parts I needed. I needed gaskets for my exhaust. I left the shop after the diagnostic in search of the parts. Took the parts back the same day and my car was on the rack within 30 mins. The repair took about another 30 mins. Pricing? REASONABLE and AFFORDABLE! I had to ask him twice for the price bc I couldn't believe it. Car came off the rack acting brand new. They have earned a lifetime customer. Word of mouth is so important, and I have nothing but positive things to say about my experience. Check them out!

Dealer wanted to replace muffler and tailpipe for nearly $1,500. Ritzman cut the rusted coupler,…read morewelded a new sleeve for $60!!

We feel that the manager and staff of this center are honest and do a good job…read more We have been going there for three years, and just sent our good friends there for brake work. Our friends were pleased also

I was in Canton visiting family and my car started acting funny (my car's sign for oil change). On…read morea recommendation from my Aunt, I stopped in at opening on a Monday morning to get my oil changed before the 400 mile trip home. Gary took care of my oil change and we were able to get on the road back home in less than 30 minutes! Service was great and personable! Highly recommend!

Great job was done. Needed 4 tires and Logan was extremely helpful. Quick and easy! Shop was very…read moreclean and everyone I dealt with was extremely professional. Will definitely use again.

I recently purchased a set of Michelin defenders from this store and had them mounted and balanced…read more At that time I am sure I was told that the rotation and balance would be free for the life of the tires but maybe the guy only said rotation and I assumed it would include the balance because only an idiot would rotate tires without balancing them. Last week I went in to get a rotation and balance because there was a little vibration. They told me that only the rotation was free and I would have to pay $15 per tire to balance them..so $60. I was angry and walked out of the shop without discussing it further. In the parking lot I looked up the price at discount tire and found the rotation and balance would cost exactly the same. Yesterday I went there and had the job done. The charge was zero. They asked me to buy my next tires from them. I keep five vehicles on the road and only buy Michelin defenders. I'll be buying the next set from discount tire in Macedonia. I'd say this is a marketing error that could cost them several lost customers. They can keep their $60 worth of servicing.