We're from Alabama and was in an emergency situation needing a tire fixed to get home. These guys…read morewent above and beyond to help us get back on the road. Most places we went to it was close to closing time and would not help us. Awesome staff!! Thanks so much!!

I went to mr tire to get a cataletic converter and exhaust manifold gasket installed i left my car…read morethere came nack when they called and said it was do e i then handed gary 1500$ and he gave me change because it was 1446$ and he handed me a nice folded up peice of paper and said it was the recipt i went home next morning check engine light comes on when i start the cAr i take it to kia they run the codes something they did broke the o2sensors and something about cold idle start that has to do with. The cataletic converter so i call him he twlls me bring it in i do he runs the codes himself tells me has nothing to do with what he did and it would cost me 300$ each to do the o2 sensors by this time im mad i go home and call corporate to file a complaint they have no record of me being serviced no paper trail they said no work order was entered so we involve the district manager by this time ive realized ive been conned gary pocketed my money and didnt fix my car dm said he watch cams said did not see me pay cash interesting im a fat woman and i paid cash and counted it out at the register the. He says first his dude said id never been there then that i came in got a quote brought car wasnt what i needed so he told me i needed something else and refused said only 2 calls recorded i have ss of 4 including the one where he called me to pick up my car so now my cars in worse shape then it was and it Aputtera whe. I try to drive it and i cant afford to fix it and the recipt you ask that i trusted them? It was a fake eastamete for 799$ worth of misc work no clue i didnt pay that i paid the 1446$ i believe its a whole shop scam after things ive been told and i doubt the dm looked into it because he would have seen me give the cash and he would have seen my number 4 not 2 times so i believe hes a part of it. Dont go there dont trust them stay far away or you will be conned to snd be out of luck like me

Stopped in because I couldn't get ahold of my regular car guy. Had a nail in my tire and was losing…read moreair pressure. Was greeted immediately and treated with respect. A neat and clean waiting area while I waited. Time was less than the estimated wait/service time. My only critique would be, if you move my seat(I know I'm short ) lol, try to put it back to it's original position.

Jason the Manager was very helpful with my son's sad car which I paid for. My son's friend did some…read morecrazy creative work on his car. He bypassed the back brakes and front the brakes were barely functioning. Jason had his people put it back to factory spec. Dad......

The best! As a younger woman I find anything car/ service related to be intimidating and most shops…read morehard to trust. From the moment I dropped my car off everything went smooth and fast. They were able to save me from future problems and $$$. My lack of car knowledge wasn't taken advantage of. I trust this place and their very diligent 10/10 staff! Thank you again!

I am from out of town and here for work and last week I went to leave for work, and my car wouldn't…read morestart. I ended up having my car towed to NTB, and they were great! They were quick to diagnose the issue (battery was dead dead after super cold temps) and quick to fix the problem and get me out the door! Super nice guys. I would definitely recommend this shop to anyone!

Still impressed by this place! Got an inspection for free, they're always willing to help out when…read moreI need it! I will continue to recommend customers your way! You've exceeded my expectations more than once!

Very disappointed with my first experience at Van's. I went in for an oil change and alignment and…read morewas presented with over $4,000 in recommended repairs. I authorized $1,600 in work described as safety-related, then got a second opinion and was told some of the recommended repairs were not even needed at that time. Everyone was friendly, but the conflicting recommendations left me uncomfortable. I won't be returning and would strongly recommend getting a second opinion before approving costly repairs. After my experience, I'm honestly surprised to see so many nearly 5-star reviews.

Was having issues with the heat shields on my mufflers. The shop took a look at it and gave me…read moreseveral options, explaining each one. They actually did not try to sell the most expensive option (complete replacement). I am grateful for their attention and expertise.

Manager is pushy, team is mostly parts changers without proper diagnosis. Had to finish up things…read morethey should have done, such as plugging in radiatior fans, a sensor they didn't reinstall, they lost a bolt or two, one of which is a lug nut. My car overheated after one of their repairs, and simply operates worse now. I'm looking for a more reliable, dependable and honest place to take it. Can not recommend.

Horrible customer service especially Corey Ison who needs to be not in customer management service…read moreas he doesn't understand how to communicate simple customer needs and just argues instead of spending time to help customers.

Solid place to get your oil changed. They did find another issue with my car and fixed it within…read moreone day. They also gave me a free loaner car. I would recommend this place.

When I moved to NE Ohio 25 year's ago, there were two things I did immediately to give me peace of…read moremind; find a good doctor and good car mechanic. Not only did I find both, but great ones at that! One day I went to have a standard oil change at one of the many lube stops that frequent the landscape, and later learned they had over torqued the steel oil pan screw and stripped the aluminum pan's threads. Needless to say I had big problem. I went back and the shop denied the damage and so found myself at a Honda dealership that promptly told me it would cost $1200 to replace! I was in a panic as I had nowhere that kind of money, and had to have my car to get to work. I asked around and my VP told me about Plevris. When I showed up, Mike, the owner personally greeted me and showed me the issue. He then said he could replace it, but since I was on a budget, he could fabricate a brass shim and see how long it would last. That small piece of metal lasted 2 years, and when I finally had to replace the oil pan, Mike found a used one and had it installed for $200! Not only did this simple fix save me from an enormous up front bill, it gained a customer for life! Over the years, Mike and his talented team have repaired my family's numerous vehicles, and not once did I feel cheated or mistreated. I have been driven to work after dropping my car off, picked up, and even allowed to borrow cars, all to accommodate me. I cannot speak for his other customers, but it would not surprise me if they received the same courtesy. Mike is a very rare find. In fact, this honest and ethical man honors his customers once a year with a Greek BBQ (full lamb on a spit) as a way of saying "Thank You" for your business! Good luck finding parking on that day! I cannot overstate how lucky I was to find Mike and his crew. He is good people.

DO NOT TAKE A GERMAN CAR HERE - OR ANY CAR FOR THAT MATTER. PLEASE READ…read more So my check engine light popped on my 2014 Audi a5, a friend of mine recommended this place. I bring it in and they have it for SEVEN WEEKS, but that is just the beginning. Lord knows what they really did to it but I end up taking it back with the check engine light still on, and Mike (owner) has the audacity to try to charge me full price, which was about 3500 bucks if I recall correctly. He is the owner of the shop, told me he had the best guy on it, but was talking about my car like it was alien technology. IT WAS A TEN YEAR OLD MASS PRODUCED VEHICLE, not some formula 1 car. Anyway I ended up paying 1500 for the "parts" or whatever, Mike convinced me it was fine to drive on, but boom 5k miles later I get complete engine failure. For the love of God do not make the same mistake I did of thinking these guys know wtf they are doing.

Great job was done. Needed 4 tires and Logan was extremely helpful. Quick and easy! Shop was very…read moreclean and everyone I dealt with was extremely professional. Will definitely use again.

I recently purchased a set of Michelin defenders from this store and had them mounted and balanced…read more At that time I am sure I was told that the rotation and balance would be free for the life of the tires but maybe the guy only said rotation and I assumed it would include the balance because only an idiot would rotate tires without balancing them. Last week I went in to get a rotation and balance because there was a little vibration. They told me that only the rotation was free and I would have to pay $15 per tire to balance them..so $60. I was angry and walked out of the shop without discussing it further. In the parking lot I looked up the price at discount tire and found the rotation and balance would cost exactly the same. Yesterday I went there and had the job done. The charge was zero. They asked me to buy my next tires from them. I keep five vehicles on the road and only buy Michelin defenders. I'll be buying the next set from discount tire in Macedonia. I'd say this is a marketing error that could cost them several lost customers. They can keep their $60 worth of servicing.